We performed a comparison between BMC Remedyforce [EOL] and ConnectWise PSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"It's a stable solution."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The feature that we like best is the stability of the product."
"BMC Remedyforce is a good tracking service in general."
"Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The reporting is very good and you can do incident matching."
"The initial setup isn't too difficult."
"The platform is easy to use."
"We like the way that ConnectWise is completely integrated. So you when you identify an opportunity, you can save it, and ConnectWise pushes it through to the whole invoicing process."
"The product has been pretty stable so far."
"I also like ConnectWise's ability to set up queries. I can set up all these different queries that look for specific things and end up with a list of results, like feedback from the client or the ticket status."
"All the features of ConnectWise Manage are valuable. However, ticketing, customer management, customer communication, technician efficiency, calendars, coding, billing, invoicing, and contract management are available. It's a complete solution. Additionally, the company is responsive with the ability to progress or make necessary changes happen."
"It's a nice ticketing system."
"The search function is really good. To have a single place where we have the account information stored is probably most valuable."
"They need to make it possible to more easily customize the user interface."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The look and feel is very dated."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"There should be some tool to move SRD and SLA from the sandbox to production."
"My team finds the search options and the user interface to be really cumbersome."
"The ease of customization needs improvement."
"ConnectWise PSA’s graphical interface is a little old."
"Their reporting options aren't great. BrightGauge was something that we added on, and that enhanced the experience."
"Has a very outdated 90s interface and not all features are accessible via the mobile app."
"The speed could be better, and the reporting could be a lot better."
"The tracking inventory or the way it tracks the products is not very good."
"ConnectWise Manage can improve third-party integrations and the UI. The UI is good but it could improve in the graphics."
"Sometimes it is a little bit slow, which is the only complaint I have about it."
"There should be some improvements to the interface. It is not completely intuitive. When you click in a blank area of a screen, you'll find some options."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while ConnectWise PSA is ranked 15th in Help Desk Software with 19 reviews. BMC Remedyforce [EOL] is rated 7.8, while ConnectWise PSA is rated 8.2. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of ConnectWise PSA writes "Its macros, shortcuts and custom queries are really helpful ". BMC Remedyforce [EOL] is most compared with , whereas ConnectWise PSA is most compared with ServiceNow, Datto Autotask Professional Services Automation, JIRA Service Management, Kaseya BMS and ManageEngine ServiceDesk Plus.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
