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2018-11-16T20:25:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your primary use case for ConnectWise Manage?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

4
PeerSpot user
4 Answers
Chris Walters - PeerSpot reviewer
VoIP Network Engineer at Infinet Solutions
MSP
Top 5Leaderboard
2021-05-05T23:04:16Z
05 May 21

It's our daily ticketing board. That's where we keep all of our companies with all of their configurations. We handle ticket dispatch through there, meeting scheduling, all of our triage boards, and so on. So, incoming tickets to our help desk all go there. All of our projects are managed through there, along with our quoting opportunities, our product catalog, and our agreements with all of our clients. Pretty much our whole company runs through ConnectWise Manage.

BP
Network Administrator at a computer software company with 11-50 employees
MSP
Top 10Leaderboard
2020-12-09T17:08:08Z
09 December 20

Our primary use is for straightforward ticketing.

Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
Real User
2020-03-19T13:00:51Z
19 March 20

We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.

it_user961710 - PeerSpot reviewer
System Engineer at PCPlus Networks
User
2018-11-16T20:25:00Z
16 November 18

Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.

Learn what your peers think about ConnectWise Manage. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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Related Questions
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
May 05, 2021
Hi Everyone, What do you like most about ConnectWise Manage? Thanks for sharing your thoughts with the community!
2 out of 3 answers
Mitchell Fitzpatrick - PeerSpot reviewer
Junior Engineer at a tech services company with 11-50 employees
19 March 20
The most valuable feature is the management of projects from start to finish.
BP
Network Administrator at a computer software company with 11-50 employees
09 December 20
It handles ticketing pretty well, and it's not something I have many critiques for.
PeerSpot user
Manager of IT Connectivity at a healthcare company with 51-200 employees
Oct 25, 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into the different modules with JIRA but none of them seem to be concrete enough to support HIPAA compliance...
2 out of 9 answers
PeerSpot user
Director of Technology at a tech services company
10 January 17
What aspects of the IS HIPAA spec are you worried about JIRA violating? Are you intending to use it as a patient-facing solution, or internal for developers?
10 January 17
Hi Ariel, I would use https://synoptek.com/it-infrastructure-services/it-support/24x7-help-desk/ I cannot find any HIPAA compliance for JIRA. Regards, Patrick
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