Senior Instrustor of IT at a computer software company with 501-1,000 employees
Real User
Jun 23, 2022
ConnectWise Manage can be deployed on private or public clouds. ConnectWise Manage is used to manage commercial opportunities, service providers, and incident cases.
Chief Executive Officer at a tech services company with 11-50 employees
Real User
May 26, 2022
We use it just to get metrics. We have ConnectWise Manage, Automate, and Control. They purchased a company called Perch that we have, and we also have BrightGauge.
Vice President International Business Development at a tech services company with 11-50 employees
Reseller
Dec 15, 2021
We use this solution for support ticketing and for sales funnel tracking. We are end-users and resellers. I am vice president of international business development.
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in Connectwise Manage. As dispatcher, I only use a small percentage of the application. 85 to 90% of the form I don't even bother with, I just ignore those fields. My job is the firefighting aspect... all the other stuff, operations, accounting, sales, etc is all on the boss... and much of those features are available to me, but it's really too much clutter on one form, and I don't mess with it 'cause I don't have the time.
Director of Business Development at FrontBlade Systems Inc.
Real User
Oct 26, 2021
ConnectWise helps us with invoicing, reporting, and keeping track of our sales. So on the sales tab, we can look at all of our opportunities and companies.
We have one of the servers that our managed stuff runs on, and it's hosted by ConnectWise themselves. They keep all of our stuff up to date. The primary tool that we're using is the service desk functionality. Our help desk ticketing system goes through there. Pretty much what that allows us to do, is it allows us to keep all of our clients in one location. It also keeps track of all the tickets and contacts. On top of that, we have what are called configurations and our configuration is like any type of endpoint or log-in or object or anything like that. Therefore, workstations or accounts or all that type of stuff is stored all in ConnectWise. That way, whenever we create a ticket, we can quickly look at the configurations for that client and pull useful information.
It's our daily ticketing board. That's where we keep all of our companies with all of their configurations. We handle ticket dispatch through there, meeting scheduling, all of our triage boards, and so on. So, incoming tickets to our help desk all go there. All of our projects are managed through there, along with our quoting opportunities, our product catalog, and our agreements with all of our clients. Pretty much our whole company runs through ConnectWise Manage.
Junior Engineer at a tech services company with 11-50 employees
Real User
Mar 19, 2020
We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.
ConnectWise PSA is an award-winning professional services automation solution that connects your entire organization. Save time throughout your entire business lifecycle with the powerful automation and standardization that ConnectWise PSA brings to the table. A single view of your business operations makes it possible to streamline your business even further.
Key features and benefits of ConnectWise PSA:
Help desk
Centralize your help desk with features that allow you to organize and...
We use ConnectWise PSA to keep track of tickets.
My team uses this solution for tickets and change management, and we also use it as a knowledge base.
ConnectWise Manage can be deployed on private or public clouds. ConnectWise Manage is used to manage commercial opportunities, service providers, and incident cases.
We use it just to get metrics. We have ConnectWise Manage, Automate, and Control. They purchased a company called Perch that we have, and we also have BrightGauge.
We use this solution for support ticketing and for sales funnel tracking. We are end-users and resellers. I am vice president of international business development.
MSP Help Desk (Dispatcher & Help Deskt Engineer/Tech). Clients call, I create, assign, schedule, update... tickets in Connectwise Manage. As dispatcher, I only use a small percentage of the application. 85 to 90% of the form I don't even bother with, I just ignore those fields. My job is the firefighting aspect... all the other stuff, operations, accounting, sales, etc is all on the boss... and much of those features are available to me, but it's really too much clutter on one form, and I don't mess with it 'cause I don't have the time.
ConnectWise helps us with invoicing, reporting, and keeping track of our sales. So on the sales tab, we can look at all of our opportunities and companies.
We use ConnectWise Manage as a ticketing system, similar to ServiceNow and Jira.
We use ConnectWise for ticketing. It's our PSA.
We have one of the servers that our managed stuff runs on, and it's hosted by ConnectWise themselves. They keep all of our stuff up to date. The primary tool that we're using is the service desk functionality. Our help desk ticketing system goes through there. Pretty much what that allows us to do, is it allows us to keep all of our clients in one location. It also keeps track of all the tickets and contacts. On top of that, we have what are called configurations and our configuration is like any type of endpoint or log-in or object or anything like that. Therefore, workstations or accounts or all that type of stuff is stored all in ConnectWise. That way, whenever we create a ticket, we can quickly look at the configurations for that client and pull useful information.
It's our daily ticketing board. That's where we keep all of our companies with all of their configurations. We handle ticket dispatch through there, meeting scheduling, all of our triage boards, and so on. So, incoming tickets to our help desk all go there. All of our projects are managed through there, along with our quoting opportunities, our product catalog, and our agreements with all of our clients. Pretty much our whole company runs through ConnectWise Manage.
Our primary use is for straightforward ticketing.
We use this solution for several use cases. For example, it is used for our entire procurement area and ordering all of our stock on hand. It is used for ordering smartphones and smart devices. We also use it for managed services because we provide IT services to clients. It receives and manages bulk tickets from a variety of different clients. Essentially, it is our ticketing and CRM system.
Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.