"It has a good peer sharing module."
"It's a scalable product."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"There are many expansions available."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"Good stable and scalable solution."
"It's actually easy to understand."
"It's great to do statuses or to review tasks."
"Everything about the schema, including the design of ServiceNow, is great."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The pricing of the product is quite good. It's not too expensive."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Could be more user friendly for admins to manage."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"Performance could be improved."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"ServiceNow doesn't cater to the Middle Eastern market."
"Licensing costs are very high."
"The capital expenditure neeed to get the tool up and running is extensive."
"In an upcoming release, there should be more administration tools."
"Their cloud management is also not that great compared to other products."
"Compared to other products that I have been using, it is not as user-friendly."
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to theenables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
BMC Remedy Asset Management is ranked 12th in IT Asset Management with 4 reviews while ServiceNow is ranked 1st in IT Asset Management with 80 reviews. BMC Remedy Asset Management is rated 7.6, while ServiceNow is rated 8.2. The top reviewer of BMC Remedy Asset Management writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". BMC Remedy Asset Management is most compared with BMC Helix Discovery, BMC Track-It!, SummitAI IT Management Suite, Device42 and Qualys Asset Inventory, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM. See our BMC Remedy Asset Management vs. ServiceNow report.
See our list of best IT Asset Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.