"It has a good peer sharing module."
"It's a scalable product."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"There are many expansions available."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"Good stable and scalable solution."
"It's actually easy to understand."
"It's great to do statuses or to review tasks."
"Everything about the schema, including the design of ServiceNow, is great."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The pricing of the product is quite good. It's not too expensive."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Could be more user friendly for admins to manage."
"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"Performance could be improved."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"ServiceNow doesn't cater to the Middle Eastern market."
"Licensing costs are very high."
"The capital expenditure neeed to get the tool up and running is extensive."
"In an upcoming release, there should be more administration tools."
"Their cloud management is also not that great compared to other products."
"Compared to other products that I have been using, it is not as user-friendly."
BMC Remedy Asset Management is ranked 12th in IT Asset Management with 4 reviews while ServiceNow is ranked 1st in IT Asset Management with 80 reviews. BMC Remedy Asset Management is rated 7.6, while ServiceNow is rated 8.2. The top reviewer of BMC Remedy Asset Management writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". BMC Remedy Asset Management is most compared with BMC Helix Discovery, BMC Track-It!, SummitAI IT Management Suite, Device42 and Qualys Asset Inventory, whereas ServiceNow is most compared with Microsoft PowerApps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and Pega BPM. See our BMC Remedy Asset Management vs. ServiceNow report.
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