BMC Remedy [EOL] vs ServiceNow vs SymphonyAI IT Service Management comparison

SymphonyAI IT Service Manag...

Read 223 ServiceNow reviews

25,791 Views
4,384 Comparison Views

91% willing to recommend

Read 5 SymphonyAI IT Service Management reviews

1,098 Views
450 Comparison Views

100% willing to recommend

BMC Remedy [EOL]

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Remedy [EOL], ServiceNow, and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Lansweeper, BMC and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Download the complete report

IT Asset Management

January 2025

Helped 866,561 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2025, in the IT Asset Management category, the mindshare of BMC Remedy [EOL] is 5.0%, down from 7.6% compared to the previous year. The mindshare of ServiceNow is 19.9%, down from 26.6% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.3%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
ServiceNow	19.9%
BMC Remedy	5.0%
SymphonyAI IT Service Management	2.3%
Other	72.8%

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

Read full review

Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Read full review

Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It includes features for automation, such as smart reporting capabilities."

"The product has excellent support for remote and hybrid environments."

"The asset discovery feature in BMC is notably better compared to ServiceNow."

"The solution's technical support is good."

"The solution offers some very good features."

"It has some good features for tracking. They also have a cloud and a mobile access feature."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"It has a good peer sharing module."

More BMC Remedy [EOL] pros

"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."

"HR Case Management and Customer Service Management are two of the key areas which clients are using."

"It's a straightforward and effective approach that minimizes the need for extensive explanations."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"We have found change management and CMDB to be very useful."

"The solution has a user-friendly interface."

"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."

"ServiceNow provides quite good insights about what is happening in the organization."

More ServiceNow pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"The product has the best features for ITSM."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"There are issues from a product functionality perspective."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

"The UI is quite outdated."

"There is room for improvement in terms of support."

"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"The initial setup of BMC Remedy Asset Management was complex."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

More BMC Remedy [EOL] cons

"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

"The solution could improve by being more stable."

"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."

"Their cloud management is also not that great compared to other products."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"ServiceNow claims to help a lot, but once you sell the product, it's as if you're on your own."

More ServiceNow cons

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"There could be flexibility in terms of customization."

Pricing and Cost Advice

"It is an expensive tool."

"BMC should decrease the pricing further."

"The tool is expensive."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"BMC Remedy is worth its price."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"With the product, you can either go for a yearly or a perpetual licensing model."

More BMC Remedy [EOL] pricing and cost advice

"It is very expensive because it is a big organization. You have to pay for additional things."

"$230 per user."

"There are licensing fees."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

More ServiceNow pricing and cost advice

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

See which vendors are best for you

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866,561 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

11%

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Manufacturing Company

15%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	163

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	3

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the to...

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better ...

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is on...

BMC Helix Discovery vs BMC Remedy [EOL]

Comparisons

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CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 5% of the time

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BMC Helix ITSM vs ServiceNow

Compared 6% of the time

Pega Platform vs ServiceNow

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Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 5% of the time

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Vision Helpdesk vs SymphonyAI IT Service Management

Compared 13% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 11% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 7% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 6% of the time

RF Code CenterScape vs SymphonyAI IT Service Management

Compared 6% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Download BMC Remedy [EOL] product report

BMC Remedy [EOL]

August 2025

Download ServiceNow product report

August 2025

IT Service Management (ITSM)

August 2025

Download SymphonyAI IT Service Management product report

Also Known As

Remedy Asset Management

No data available

Summus IT Management Suite

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”