BMC Remedy vs ServiceNow vs SymphonyAI IT Service Management comparison

SymphonyAI IT Service Manag...

Read 222 ServiceNow reviews

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2,588 Comparison Views

91% willing to recommend

Read 5 SymphonyAI IT Service Management reviews

352 Views
78 Comparison Views

100% willing to recommend

BMC Remedy

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between BMC Remedy, ServiceNow, and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, BMC, Lansweeper and others in IT Asset Management.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Download the complete report

IT Asset Management

January 2025

Helped 860,711 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of July 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.2%, down from 7.4% compared to the previous year. The mindshare of ServiceNow is 20.5%, down from 26.9% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

ArbenKlaiqi

Business analyst at a financial services firm with 10,001+ employees

Impact modeling boosts service mapping efficiency with great technical support

The biggest benefit in my area is impact modeling. Impact modeling helps to map a service that has different applications in it, with those applications having interdependencies with each other. When changes, incidents, problems, and so on occur, it will show exactly where the issue is, helping you to find the root cause much faster. This helps all organizations reduce their mean time to resolution.

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Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

Enables effective incident management and seamless workflow automation with valuable mobile accessibility

I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"It's a scalable product."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The solution is extremely user-friendly."

"It has a good peer sharing module."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

More BMC Remedy pros

"There are many expansions available."

"The workflow makes things extremely efficient and it improves effectiveness."

"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."

"It has an excellent capability to integrate different access points."

"The pricing of the product is quite good. It's not too expensive."

"The solution has a user-friendly interface."

"It's great to do statuses or to review tasks."

"Identifies better ways to license software or eliminate unused software to save money."

More ServiceNow pros

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

Cons

"In BMC Remedy, integration is a problem and even APIs are not available."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"Could be more user friendly for admins to manage."

"The initial setup of BMC Remedy Asset Management was complex."

"The desktop technicians face some challenges with the solution."

"BMC Remedy's change management module needs enhancement."

"BMC Remedy Asset Management could improve by adding intuitive dashboards."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

More BMC Remedy cons

"It's a little expensive compared to other tools."

"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."

"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."

"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."

"The interface is not user-friendly."

"There is a need for bug or error tracking in ServiceNow."

"Local solutions have lower costs."

"Transparency in the pricing model needs to be improved."

More ServiceNow cons

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

"There could be flexibility in terms of customization."

Pricing and Cost Advice

"The tool is expensive."

"It is an expensive tool."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"The pricing is on the expensive side."

"I find the pricing to be reasonable."

"BMC should decrease the pricing further."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

More BMC Remedy pricing and cost advice

"It is an expensive platform."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"Getting the solution up and running is expensive."

"The CapEx version is great."

More ServiceNow pricing and cost advice

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

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860,711 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Educational Organization

13%

Financial Services Firm

12%

Government

11%

Educational Organization

14%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

15%

Financial Services Firm

13%

Computer Software Company

12%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the to...

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is ...

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better ...

BMC Helix Discovery vs BMC Remedy

Comparisons

Compared 13% of the time

ManageEngine IT Asset Management vs BMC Remedy

Compared 8% of the time

Snow License Manager vs BMC Remedy

Compared 7% of the time

Ivanti Asset Manager vs BMC Remedy

Compared 4% of the time

Device42 vs BMC Remedy

Compared 4% of the time

More BMC Remedy Competitors

BMC Helix ITSM vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Moveworks vs ServiceNow

Compared 2% of the time

More ServiceNow Competitors

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 18% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Download BMC Remedy product report

BMC Remedy

July 2025

Download ServiceNow product report

June 2025

IT Service Management (ITSM)

June 2025

Download SymphonyAI IT Service Management product report

Also Known As

Remedy Asset Management

No data available

Summus IT Management Suite

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”