BMC Remedy and Quest KACE Asset Management Appliance both compete in the IT asset management domain. BMC Remedy has an edge with its advanced features and robust service management platform, while Quest KACE is favored for its strong focus on asset lifecycle management.
Features: BMC Remedy offers integration capabilities, workflow automation, and extensive customization options beneficial for complex IT environments. Quest KACE provides efficient asset discovery, seamless Windows management upgrades, and automated compliance reporting, streamlining asset management tasks.
Room for Improvement: BMC Remedy can be challenging for small and medium-sized enterprises due to its complex configuration process and requires significant manual setup. It also lacks ready-made templates and predefined procedures, unlike other solutions. Quest KACE could enhance its capability in handling more comprehensive service management tasks and improve scalability for larger environments. Additionally, better customization options to adapt to diverse organizational needs would be beneficial.
Ease of Deployment and Customer Service: BMC Remedy provides a flexible deployment model suitable for both cloud and on-premises setups but may involve significant effort during implementation. Its customer service is noteworthy for its comprehensiveness. Quest KACE is known for its straightforward deployment process, ensuring quick implementation, and is praised for its responsive customer support.
Pricing and ROI: BMC Remedy generally incurs higher initial expenses due to its extensive features and customization potential, which can result in a significant ROI owing to improved service efficiencies. Quest KACE offers a cost-effective solution with lower setup expenses and a faster ROI, attributed to its efficient asset management functionalities.
BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.
Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.
The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).
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