Blackbaud CRM vs HubSpot CRM comparison

Blackbaud and HubSpot are both solutions in the CRM category. Blackbaud is ranked #32 with an average rating of 8.0, while HubSpot is ranked #6 with an average rating of 8.2. Blackbaud holds a 0.8% mindshare in CRM, compared to HubSpot’s 1.2% mindshare. Additionally, 66% of Blackbaud users are willing to recommend the solution, compared to 98% of HubSpot users who would recommend it.

Blackbaud CRM

Read 1 Blackbaud CRM review

967 Views
967 Comparison Views

66% willing to recommend

HubSpot CRM

Read 49 HubSpot CRM reviews

2,391 Views
2,271 Comparison Views

98% willing to recommend

Blackbaud CRM

HubSpot CRM

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Blackbaud CRM and HubSpot CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM.

To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

Download the complete report

Helped 885,728 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Blackbaud CRM

Ranking in CRM

32nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

HubSpot CRM

Ranking in CRM

6th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Blackbaud CRM is 0.8%, up from 0.3% compared to the previous year. The mindshare of HubSpot CRM is 1.2%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
HubSpot CRM	1.2%
Blackbaud CRM	0.8%
Other	98.0%

CRM

Featured Reviews

reviewer2596560

IT Specialist at a educational organization with 1-10 employees

Integrated profiles increase centralization and streamline donor management

We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…

Read full review

reviewer2396643

Founder at a marketing services firm with 1-10 employees

Has streamlined customer interaction tracking but the pricing structure needs more flexibility

The biggest constraint with HubSpot CRM is their pricing. Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement. Because we are using a free module of HubSpot CRM, we certainly see some value in it. We have been willing to pay HubSpot CRM money in the past. We certainly see an ROI out of that. The constraint is that they require a year-long commitment of minimum number of users. Our number of users is lesser than the commitment that they require. They require minimum five users to be signed into HubSpot CRM. Normally within the organization, there are only two or three people who use it. From that point of view, the seat cost and annual commitment are some of the things where we currently don't see a lot of value in using it.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was stable."

"HubSpot CRM is one of the best CRMs I have used."

"The user interface is good, and they have built-in capabilities; I can integrate it with LinkedIn or my mailing list."

"HubSpot CRM's most valuable features are that it is straightforward and it gives us most of the things that we need and it is easy to onboard with it."

"The solution is easy to use and easy to implement."

"We can track clients through the system, which is a great feature. It supports cross-functional teams."

"The most valuable feature of HubSpot CRM is the forms."

"It avoids creating duplicate records by updating Salesforce automatically when changes occur in HubSpot CRM."

"The features are superior, as few others can reach that level."

More HubSpot CRM pros

Cons

"One area of improvement is the UI and UX, which could be more upgraded."

"There is a limitation with the integration with other tools or workflows."

"It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties."

"The price of HubSpot CRM is expensive."

"The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better."

"They need better UX or templates to change the mood or the look and feel."

"HubSpot CRM integrations could be improved."

"I believe it's tailored for companies that are well-lined up for inbound sales. They have rich content, and they can generate leads and capture leads on all the channels and websites, but if you are focusing on or depending on outbounds, it lacks the capabilities that are being offered by companies that focus on outreach, such as Salesloft or Outreach. It mainly lacks cadences for salespeople."

"Sometimes, the usability is not intuitive."

More HubSpot CRM cons

Pricing and Cost Advice

Information not available

"The cost of HubSpot CRM is less than the cost of Freshsales."

"If one is a low price and ten is a high price, I rate the pricing as a five. HubSpot CRM is much more expensive than Salesforce. My company probably pays around 40 USD per user monthly."

"The pricing is reasonable."

"The price of the solution could improve because it is expensive."

"There are a few licensing payment models, such as annual or monthly. The solution is modular, which means that if you need a specific capability or function within the organization, you can purchase it specifically and you don't have to purchase something that is only utilized by 20 percent of the organization."

"The price of HubSpot CRM is expensive."

"The pricing for this solution is user based. We're paying $39 to $45 per user."

"HubSpot CRM has a free version, which is why small companies prefer it. The paid version of this software needs to be priced better."

More HubSpot CRM pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

885,728 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Construction Company

12%

Comms Service Provider

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	5
Large Enterprise	8

Questions from the Community

What is your experience regarding pricing and costs for Blackbaud CRM?

I don't have pricing to compare against.

See all answers

What needs improvement with Blackbaud CRM?

One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...

See all answers

What is your primary use case for Blackbaud CRM?

We were using it for managing our donor database.

See all answers

What do you like most about HubSpot CRM?

The best thing about HubSpot is its clear workflow. Anyone can understand the flows of your contacts, your emails, their delivery dates, and the reasons behind their movements.

See all answers

What is your experience regarding pricing and costs for HubSpot CRM?

The cost is about the same price, currently charged monthly.

See all answers

What is your primary use case for HubSpot CRM?

We are a user of HubSpot CRM. We are not a customer because we use all the free modules of HubSpot CRM over the last years that we have used it. Because the CRM is free, we use the CRM. HubSpot CRM...

See all answers

Comparisons

Microsoft Dynamics CRM vs Blackbaud CRM

Compared 29% of the time

Salesforce Sales Cloud vs Blackbaud CRM

Compared 22% of the time

Sendcrux vs Blackbaud CRM

Compared 15% of the time

HubSpot Sales Hub vs Blackbaud CRM

Compared 13% of the time

Freshsales vs Blackbaud CRM

Compared 10% of the time

More Blackbaud CRM Competitors

monday.com vs HubSpot CRM

Compared 14% of the time

Clarify vs HubSpot CRM

Compared 7% of the time

SuiteCRM vs HubSpot CRM

Compared 6% of the time

Lime CRM vs HubSpot CRM

Compared 5% of the time

Attio vs HubSpot CRM

Compared 5% of the time

More HubSpot CRM Competitors

Product Reports

Buyer's Guide

CRM

March 2026

Download Blackbaud CRM product report

Buyer's Guide

HubSpot CRM

March 2026

Download HubSpot CRM product report

Overview

Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.

Blackbaud

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.

With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.

Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.

HubSpot

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum

digimind, easyrecrue, software2, subaru, suzuki

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

DOWNLOAD NOW

885,728 professionals have used our research since 2012.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.