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Blackbaud CRM vs HubSpot CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Blackbaud CRM
Ranking in CRM
33rd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
HubSpot CRM
Ranking in CRM
6th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the CRM category, the mindshare of Blackbaud CRM is 0.6%, up from 0.4% compared to the previous year. The mindshare of HubSpot CRM is 1.3%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
HubSpot CRM1.3%
Blackbaud CRM0.6%
Other98.1%
CRM
 

Featured Reviews

reviewer2596560 - PeerSpot reviewer
IT Specialist at a educational organization with 1-10 employees
Integrated profiles increase centralization and streamline donor management
We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…
Sadiq H - PeerSpot reviewer
Campaign Specialist at a outsourcing company with 1,001-5,000 employees
Automation and integrated analytics have transformed how my team manages campaigns and deals
There are a couple of things which I would improve in HubSpot CRM. There are limitations with user limitations. I would want a feature where certain users do not need to export data and I want to be notified if anyone is exporting. That feature exists for a certain number of users, but it should also apply to lower-level users who should be notified as well. Second, the analysis and insights need to be provided on a weekly basis. For example, I would want to see that in this week we sent an email to a certain number of prospects, information about which was my highest open rate email campaign and which was my lowest engagement campaign, and insights from HubSpot AI that can be utilized. I would want to know which subject lines we gathered that received more attention as a form of data analytics information. Additionally, if I have one hundred contacts today and a couple of them are not active, for example, if eighty contacts are active and twenty contacts have never opened my email, I would want to trash them because they are not engaging. That kind of information would be very useful.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was stable."
"I am working in a small company. We have a sales teams that consist of 10 people. HubSpot CRM is scalable and easy to use."
"What I like most about HubSpot CRM is the ability to track how an interaction goes along the pipeline. I also like that you can use HubSpot CRM to schedule when you want a particular email to go out. Another valuable feature of the solution is having all your client information in a consolidated database."
"It avoids creating duplicate records by updating Salesforce automatically when changes occur in HubSpot CRM."
"The ease of having everything in one place is valuable."
"The calling option from any region is beneficial."
"It has nice features and matches our pipeline. Even in the free version, all of the features are available."
"We get a good overview of where everything is in the pipeline."
"The solution's most valuable features stem mostly from the sequencing of marketing automation."
 

Cons

"One area of improvement is the UI and UX, which could be more upgraded."
"We found that automated emails were challenging to manage in the tool. While the feature allows you to create dynamic email templates, it was difficult to tweak and fetch data associated with different objects, such as contacts and custom objects."
"When the system fails to load data, the error messages are not user-friendly and can be confusing."
"The response time is slow. It takes time for them to come back with solutions."
"HubSpot CRM integrations could be improved."
"The solution's email capabilities could be improved. While these do exist, there are other platforms which offer much more robust capabilities when it comes to emailing."
"The biggest constraint with HubSpot CRM is their pricing. Their per-user pricing is on the higher side, and most of their enterprise contracts require a minimum one-year guarantee for any enterprise agreement."
"There is no option to remove duplicate constant contacts. They are not restricting duplicates."
"HubSpot CRM could improve by reducing the price."
 

Pricing and Cost Advice

Information not available
"The pricing for this solution is user based. We're paying $39 to $45 per user."
"The cost of HubSpot CRM is less than the cost of Freshsales."
"Pricing is based on the number of users."
"We are using HubSpot CRM’s free version."
"There is a cost for the solution. However, I am not aware of the price."
"I do not recall the particulars of the licensing fees."
"The pricing is reasonable."
"The pricing is in a midrange if you line up the marketing tools."
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Top Industries

By visitors reading reviews
No data available
Construction Company
15%
Financial Services Firm
12%
Comms Service Provider
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What needs improvement with Blackbaud CRM?
One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...
What is your primary use case for Blackbaud CRM?
We were using it for managing our donor database.
What is your experience regarding pricing and costs for HubSpot CRM?
The cost is about the same price, currently charged monthly.
What is your primary use case for HubSpot CRM?
I would describe my main use case as evaluating a couple of tools and CRMs. We found HubSpot CRM very useful in terms of ease of use, automation, setting up the user journey, and database managemen...
What advice do you have for others considering HubSpot CRM?
HubSpot CRM is only available on cloud. HubSpot CRM doesn't support on-premises or hybrid deployment. On a scale of 1-10, this solution is rated as 7.
 

Overview

 

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum
digimind, easyrecrue, software2, subaru, suzuki
Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: June 2026.
907,372 professionals have used our research since 2012.