Bizagi and OpenText Operations Orchestration are competitors in the workflow automation market. Bizagi is preferred for its usability and lower cost, while OpenText Operations Orchestration is favored for its advanced features which can justify the higher price.
Features: Bizagi offers intuitive process modeling, strong integration, and time-to-value performance. It supports process automation, flexible configuration, and BPMN 2.0 compliance. OpenText Operations Orchestration provides extensive operational controls, flexible deployments across environments, and strong automation capabilities suitable for complex IT operations.
Room for Improvement: Bizagi can improve error identification in integration capabilities, enhance the documentation production process, and simplify complex process modifications. OpenText Operations Orchestration can streamline its deployment process for enterprises, reduce complexity in setup, and offer more user training resources for better onboarding.
Ease of Deployment and Customer Service: Bizagi facilitates straightforward cloud and on-premise deployment options and offers accessible customer support. OpenText Operations Orchestration provides flexible deployment capabilities and comprehensive support for complex, large-scale implementations, making it ideal for enterprise environments.
Pricing and ROI: Bizagi is economically attractive with lower setup costs and quicker ROI, making it ideal for budget-conscious businesses. In contrast, OpenText Operations Orchestration has higher initial costs but offers long-term ROI through its robust features, appealing to organizations seeking extensive operational management and automation capabilities.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
It was less expensive than some of the other tools.
It is open source.
Bizagi is very simple and easy to use, which I find most valuable.
The user interface is very good, making it easy for business people to understand.
| Product | Market Share (%) |
|---|---|
| Bizagi | 4.3% |
| OpenText Operations Orchestration | 1.0% |
| Other | 94.7% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 2 |
| Large Enterprise | 20 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
OpenText Operations Orchestration (OO) automates, integrates, and orchestrates any IT process, on cloud or off. Automate using low-code/no-code workflow authoring options. Integrate with an API rich, extensible platform. Centrally orchestrate powerful, scalable workflows.
With OO you can automate and orchestrate infrastructure automation and IT processes from service fulfillment to incident remediation, cloud service delivery, and disaster recovery.
Operations Orchestration offers the tools needed to provide enterprise wide orchestration capabilities:
Operations Orchestration offers the following components:
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