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BIC Platform vs iServer comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BIC Platform
Ranking in Business Process Design
19th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
Business Process Management (BPM) (28th)
iServer
Ranking in Business Process Design
13th
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (7th)
 

Mindshare comparison

As of May 2025, in the Business Process Design category, the mindshare of BIC Platform is 1.6%, up from 1.6% compared to the previous year. The mindshare of iServer is 1.6%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Design
 

Featured Reviews

FS
Software client for modelling and web portal are both directly accessible through one interface
There are just some things in the new product that are not really functional issues but improvements that BIC will have to make. For example, there are some small features that I feel are missing as of now. From an administrative perspective, you might not have the ability to trigger specific actions on a set of workflows. For example, let's say the interface is showing you a list of currently active workflows. Sometime you may find yourself in a situation where you need to select many workflows at a time. An easy example would be that — for whatever reason — you have 1000 or 2000 active workflows and you need somehow to delete them or just to stop them. It is preferable to be able to do this in one click to apply the change to all of them. So I think this is something that is missing which could probably be easily implemented. Right now it just seems omitted. I don't know if the omission was possibly due to a performance issue or if it was chosen by design. But from an end-user perspective — especially as an administrator — this capability to make bulk changes might be a handy solution when dealing with a large volume of workflows that you have to apply a simple command to in a similar way. From my point of view at the moment, all the most important features I am in need of are available. All the tools necessary for daily business for process modeling are there. There certainly is room for improvement. Many other features might be important depending on the specific use case. For instance, there are many notification features that already exist within the tools. These could notify people with different roles based on the specific workflow that is being triggered, which is pretty nice and efficient. I think the tool is quite stable right now, which is positive, and I don't believe it does require further additional things — especially if these are small things and to get them in would be rushing the development. If that may somehow affect the stability and usability, I would rather wait. Something that would also be improved in the workflow is just a cosmetic change. But it could also be a functional change. As an end-user, I do expect to be able to make selections of a set of workflows and apply some specific action to the group. If you have a list, then you should be able to select all the list items or part of the list and apply changes to that selection. This might be just something very easy I believe, to fix from their side.
Antonios Lazanakis - PeerSpot reviewer
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"While this is a new product it has a mature feel from being built by a company with many years in the business."
"This is low-cost and very user friendly. A variety of models are available depending on the needs of the customer."
"The product is easy to use."
"The central dictionary is a valuable feature."
"iServer is a solution that helps catalog enterprise architect solutions and catalog information."
"This is a flexible tool compared to some other solutions."
"The product has a valuable customized model."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"Tech support is very responsive. They solved issues within a prompt response time."
"I have to think less with this solution. It's simple."
"iServer has valuable features for workflow and document management."
 

Cons

"As the product is very new, some minor features are still missing, but everything is there to handle day-to-day process modeling."
"The solution could improve its connectivity to other systems."
"There's an issue with the current manual that they're working on."
"The product needs improvement regarding the confidentiality of the domain information for the key administrator."
"iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io."
"It definitely needs help to improve the visual aspect of the solution."
"It runs relatively slowly."
"Requirements management needs to be improved."
"I haven't used this solution long enough to know what areas could be improved."
"More visualization techniques and ways to report the data might be helpful."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"There are other solutions out there that have a better user interface."
 

Pricing and Cost Advice

"Scalability-wise, it is an expensive product."
"Pricing will differ between enterprises based on needs such as customization, but the company uses a standardized algorithm for determining this."
"The product has a moderate pricing."
"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"The solution is cheaper than its competitors."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"The price of iServer is reasonable compared to other solutions."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Educational Organization
7%
Retailer
7%
Educational Organization
28%
Financial Services Firm
14%
Government
10%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BIC Platform ?
The central dictionary is a valuable feature.
What needs improvement with BIC Platform ?
The solution could improve its connectivity to other systems. For instance, I need new connections to KPIs. KPIs are linked to processes, I can't access the dictionary of processes to make KPIs.
What is your primary use case for BIC Platform ?
We use the solution for drawing the processes.
What do you like most about iServer?
iServer has valuable features for workflow and document management.
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
 

Comparisons

 

Also Known As

BIC Cloud BPM, BIC Platform
No data available
 

Overview

 

Sample Customers

Daimler AG Siemens AG RWE Bundesministerium des Innern Uniklinikum Köln Vattenfall Ziemann Dermapharm AG Postbank LBBW EDEKA
Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Find out what your peers are saying about BIC Platform vs. iServer and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.