We performed a comparison between BeyondTrust Remote Support and Devolutions Remote Desktop Manager based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."This is a very secure product."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The interface is great to work with as it allows multiple connections in a tabbed interface. It also has the option to automatically start a VPN or an SSH tunnel, if required."
"Setup and installation was simple."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"Documentation per entry, good for device configs or important/special instructions."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Lacks some kind of voice communication option."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"In the next release, I would like remote access to Chrome included."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"If there was a way to streamline the process, it would make it nice."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"Maybe some clipboard functions could be added along with integration of different software."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The filing system of connections is a little clunky, but is completely functional."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Devolutions Remote Desktop Manager is ranked 23rd in Remote Access. BeyondTrust Remote Support is rated 9.0, while Devolutions Remote Desktop Manager is rated 9.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Check Point Remote Access VPN, whereas Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer and VNC Connect.
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