

BDRShield and NinjaOne are in the competitive field of backup and IT management solutions. BDRShield appears to have an advantage with its robust data-centric features, while NinjaOne shines in monitoring and integration capabilities.
Features: BDRShield offers compression, encryption, and deduplication, enhancing data storage efficiency. It allows quick virtual machine restoration and is praised for its ease of setup. In contrast, NinjaOne is equipped with advanced monitoring and remote management features, integrating with TeamViewer and third-party applications, offering flexibility and robust remote access tools.
Room for Improvement: BDRShield requires enhancements in customer support and setup reliability, especially in resolving backup issues and improving scheduling and service restarts. NinjaOne users call for better software patching, an improved ticketing system, and more comprehensive third-party application support, despite its strong integration features.
Ease of Deployment and Customer Service: BDRShield primarily serves on-premises and hybrid cloud environments but suffers from inconsistent customer service and response delays with international support. NinjaOne is deployed widely in public and hybrid cloud setups, praised for the support staff's knowledge but criticized for occasionally not adhering to SLAs.
Pricing and ROI: BDRShield is valued for its cost efficiency and flexible licensing, ideal for small businesses compared to alternatives like Veeam. Despite competitive pricing, NinjaOne is more expensive though cheaper than Acronis, offering significant value through features like SentinelOne, but the cost may be restrictive for smaller businesses.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Not needing technical support is even better than good technical support.
Customer support from NinjaOne is excellent.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
We easily install the agent on new servers and can create scripts to automate agent installation.
I would rate the scalability of NinjaOne as ten out of ten.
The scalability of NinjaOne is good; we can add more as we grow.
In the two years I have used it, I have never experienced any downtime or reliability issues.
I would rate the stability a ten out of ten.
There could always be little things that could still be fixed or improved for stability.
Security and reporting, including business intelligence tools, are adequate.
The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The features I find most valuable are ease of backup, ease of restore, the full restore, just getting some data out of a backup server or even the applications that are in the server, going through the database or going to Exchange.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
| Product | Market Share (%) |
|---|---|
| BDRShield | 5.7% |
| NinjaOne | 9.9% |
| Other | 84.4% |

| Company Size | Count |
|---|---|
| Small Business | 44 |
| Midsize Enterprise | 15 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
BDRShield offers seamless backup and recovery, catering to VMware and Hyper-V environments. It's designed for ease-of-use with high efficiency in data management and storage.
BDRShield offers a suite of capabilities designed for effective data protection and recovery. It is known for its user-friendly approach, allowing Java-free agentless backups, and high compression rates that optimize storage resources. central management provides straightforward setup and maintenance, reducing complications. Tailored to suit multi-tenant needs, it seeks to provide comprehensive backup solutions for managed service providers. Incremental backups and quick virtual machine recovery are standout features, alongside a focus on cost efficiency. While users find value in its core functionality, enhancements in customer support responsiveness and an intuitive dashboard are desired. Compatibility with technologies such as Red Hat Virtualization and improvements in data deduplication and cloud storage are areas of growth.
What are BDRShield’s main features?BDRShield is leveraged widely across industries to protect virtual and physical server environments. Its ability to back up crucial applications, databases, and files both on-premises and in the cloud makes it a versatile choice for various businesses. Small to medium-sized businesses benefit from file-level and image-level backups, ensuring data integrity across platforms like VMware, Hyper-V, and ESXi.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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