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Azure Backup vs Infrascale Backup & Disaster Recovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
Azure Backup offers cost-effective savings with security, low upfront costs, and minimal storage fees, despite some dissatisfaction.
Sentiment score
6.5
<p>Infrascale Backup &amp; Disaster Recovery provides cost-effective, efficient protection with faster restoration, minimizing downtime and enhancing profitability for businesses.</p>
 

Customer Service

Sentiment score
7.2
Azure Backup’s support receives mixed feedback, with satisfactory service but issues like slow responses and varying expertise.
Sentiment score
7.1
<p>Infrascale Backup &amp; Disaster Recovery excels in customer service with responsive support, technical expertise, and proactive communication improvements.</p>
The technical support from Microsoft is good
Their average mean time to resolve open tickets is an hour.
The most valuable aspects of Infrascale’s support for my company are the turnaround time and the resolution time.
The right expertise, a timely response, and being able to get to the right person to help you resolve the problem are very important.
 

Scalability Issues

Sentiment score
7.2
Azure Backup offers scalable cloud-based storage, supporting various business sizes, with users reporting positive experiences and ratings between seven and ten.
Sentiment score
5.8
<p>Infrascale Backup &amp; Disaster Recovery offers scalable solutions from small to large enterprises, with occasional upgrade needs for optimal performance.</p>
Azure Backup is scalable since it is a global solution.
One person can manage hundreds and hundreds of endpoints without any issues.
 

Stability Issues

Sentiment score
6.2
Azure Backup is praised for its high stability, consistent performance, and reliability, with success rates around 95%.
Sentiment score
7.4
Users find Infrascale Backup reliable, with resolved performance issues and minor challenges in software backup and local caching.
I would rate the stability of Azure Backup as nine out of ten; it shows high stability in my experience.
Azure Backup is stable for Microsoft environments.
I would rate the stability a ten out of ten.
There was a recent announcement in terms of moving Infrascale to the cloud, which makes it easier for the customer in terms of usability.
 

Room For Improvement

Azure Backup struggles with interface complexity, high costs, limited database support, slow restores, and inadequate multi-cloud flexibility.
<p>Infrascale Backup &amp; Disaster Recovery needs enhanced performance, flexibility, and support while addressing import delays and improving tech support.</p>
It is not a perfect tool for restoring SQL databases since it requires replacing everything instead of restoring specific files.
The reporting functionality of Azure Backup needs improvement.
The area that I believe needs improvement in Azure Backup is the restoring time.
Many customers do not rely on just one cloud provider and want to work with multiple clouds.
When the product works, there is really nothing to fix, but they can allow different types of backups, such as differential or incremental backups.
 

Setup Cost

Azure Backup is viewed as moderately priced, offering value with a pay-as-you-go model but can be costly.
Infrascale offers a dynamic pricing model based on data volume, with fair licensing but room for improved list prices.
Azure Backup is expensive relative to the value we get from it.
The pricing of Azure Backup is fine; it is a low-cost solution.
We recently renewed one of our agreements with them, and even though we were going to renew anyway, they added more margin in terms of a discount for us for renewing early.
To someone considering Infrascale but is concerned about the price, I would say that they should get Infrascale's service no matter what it costs because any downtime or any loss of data is substantially worse than any cost for backup.
The per-terabyte pricing is very competitive compared to the others.
 

Valuable Features

Azure Backup provides secure, cost-effective cloud integration with easy configuration, robust scalability, and efficient recovery, enhancing disaster recovery capabilities.
<p>Infrascale Backup &amp; Disaster Recovery offers user-friendly management, rapid recovery, versatile infrastructure support, and excellent backup speeds with responsive support.</p>
The most valuable feature of Azure Backup is its simplicity.
It has a good impact on our cost savings and operational efficiency as it is a low-cost solution.
We use the normal features for Azure Backup, specifically to make backups of the VMs.
What I like the most about it is that backups and restores are simple, straightforward, and clean.
Performing backup and recovery can be done very intuitively with the solution and the interface that is part of the solution.
 

Categories and Ranking

Azure Backup
Ranking in Backup and Recovery
10th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
58
Ranking in other categories
No ranking in other categories
Infrascale Backup & Disaste...
Ranking in Backup and Recovery
23rd
Average Rating
9.2
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
Cloud Backup (19th), Disaster Recovery as a Service (5th), Disaster Recovery (DR) Software (15th), SaaS Backup (12th)
 

Mindshare comparison

As of August 2025, in the Backup and Recovery category, the mindshare of Azure Backup is 3.0%, down from 4.4% compared to the previous year. The mindshare of Infrascale Backup & Disaster Recovery is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery
 

Featured Reviews

RituparnaBhattacharya - PeerSpot reviewer
Achieve cost savings and efficiency with high-level restore capabilities
I use Azure Backup mainly for backing up virtual machines The feature I find most effective in Azure Backup is the high-level restore. Additionally, it has a good impact on our cost savings and operational efficiency as it is a low-cost solution. The area that I believe needs improvement in…
Harry Vining - PeerSpot reviewer
The overall ease of use and ease of management using the dashboard is excellent
I can't really think of anything that really needs to be improved from my perspective, because I only use the backup. Maybe someone who is using something else might have a different opinion on that. But for the online backup and recovery tool, I'm not going to say there's anything that needs improvement. They can always improve stuff. But from the top of my head, I can't think of anything. It does what it needs to do. That's it. It doesn't need to do anything more than what it does and nothing less than what it's doing. The Infrascale dashboard when it comes to centralized deployment and configuration is excellent. I have no problems with the solution. They could always make it better. They can always make the GUI a little bit nicer, the interface level a bit better. There's always room for improvement, but there's nothing on the top of my head that's saying, "Hey, this is what needs to be fixed." But, the programmers are probably working on their own things. So, there's always room for improvement.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
Government
6%
Computer Software Company
16%
Healthcare Company
13%
Performing Arts
11%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Azure Backup differ from Veeam Backup & Replication?
Veeam has a version for Azure but there are organizations, like ours, that are considering moving to an Azure environment and wonder if Azure Backup is better than Veeam Backup and Replication (Vee...
What do you like most about Azure Backup?
Azure Backup is easy to configure and restore.
What is your experience regarding pricing and costs for Azure Backup?
The pricing of Azure Backup is fine; it is a low-cost solution.
What is your experience regarding pricing and costs for Infrascale Platform?
I would always prefer better pricing, but I find that their pricing is appropriate. It's in keeping with what we are offering and how it allows us to resell with enough margin. We recently renewed ...
What needs improvement with Infrascale Platform?
Infrascale Backup &amp; Disaster Recovery could improve in the area of documentation, which they are continuously working on. This is an ongoing process that should continue as documentation can al...
What is your primary use case for Infrascale Platform?
I have been using Infrascale Backup &amp; Disaster Recovery since 2016, which is approximately six to seven years. During this time, we transitioned from other solutions to fully adopt Infrascale's...
 

Also Known As

No data available
Infrascale Platform
 

Overview

 

Sample Customers

Russell Reynolds Associates, Somerset County Council, Kardem, PCL Construction
MSPs servicing small and mid-size companies VARs servicing mid-sized companies Direct SMB or mid-sized companies
Find out what your peers are saying about Azure Backup vs. Infrascale Backup & Disaster Recovery and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.