AWS X-Ray vs BMC TrueSight comparison

Amazon Web Services (AWS) and BMC Helix are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #15 with an average rating of 7.4, while BMC Helix is ranked #30 with an average rating of 8.3. Amazon Web Services (AWS) holds a 2.7% mindshare in APM, compared to BMC Helix’s 0.8% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 86% of BMC Helix users who would recommend it.

AWS X-Ray

Read 11 AWS X-Ray reviews

4,843 Views
4,552 Comparison Views

90% willing to recommend

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
1,560 Comparison Views

86% willing to recommend

AWS X-Ray

BMC TrueSight

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and AWS X-Ray are excellent monitoring tools. BMC TrueSight is robust in event management, while AWS X-Ray offers a remarkable focus on application performance. AWS X-Ray provides quick debugging that appeals to developers, giving it an edge in ease of use.

Features: BMC TrueSight provides a holistic IT view with automated triage, knowledge modules, and comprehensive application monitoring. AWS X-Ray offers strong debugging, automatic data correlation, and performance insights focusing on application health and user monitoring.

Room for Improvement: BMC TrueSight could benefit from better deployment ease, stability, and reduced complexity in application monitoring. AWS X-Ray requires improved log filtering, user interface enhancements, and greater AWS service support.

Ease of Deployment and Customer Service: BMC TrueSight requires significant setup resources for on-premises deployment, while AWS X-Ray benefits from simpler cloud-native deployment. BMC TrueSight support is diligent but varies in effectiveness; AWS X-Ray also needs support enhancement, particularly for configuration guidance.

Pricing and ROI: BMC TrueSight's pricing is on the expensive side with complex licenses, yet it can offer substantial ROI through cost savings. AWS X-Ray is seen as cheaper initially, but costs may rise as AWS usage scales, providing good value within the AWS ecosystem.

To learn more, read our detailed AWS X-Ray vs. BMC TrueSight Report (Updated: September 2025).

Buyer's Guide

AWS X-Ray vs. BMC TrueSight

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS X-Ray

Ranking in Application Performance Monitoring (APM) and Observability

15th

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

30th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AWS X-Ray is 2.7%, down from 3.4% compared to the previous year. The mindshare of BMC TrueSight is 0.8%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
AWS X-Ray	2.7%
BMC TrueSight	0.8%
Other	96.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Muhmad Tabrez A Deewanji

Lead Software Engineer at a tech services company with 1,001-5,000 employees

Improving performance through efficient trace metrics and data insights

As an application developer and architect, I appreciate AWS X-Ray for checking latency and identifying bottlenecks. I use it for performance tuning, conducting performance testing on applications, getting real-time traces, and gaining data insights. It helps in improving throughput and tuning infrastructure. The trace metrics and data collected provide valuable insights.

Read full review

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AWS X-Ray is a strong solution and has a smooth integration process."

"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

"The error analysis capabilities of X-Ray are really good."

"It is a very scalable solution."

"The most beneficial feature is that it shows a dashboard for performance intervals, which reveals latencies."

"AWS X-Ray's endpoints and user monitoring are considered the most valuable features."

"I would give AWS X-Ray a nine out of ten overall."

"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."

More AWS X-Ray pros

"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"The most valuable features of the solution are alert management, alert generation, and event management."

"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."

"The most beneficial part of the product in terms of IT monitoring revolves around the areas involving automation, and it also serves as an end-to-end event management and incident management tool."

More BMC TrueSight pros

Cons

"It should have X-Ray SDKs for different languages like Node.js, Python, or Java."

"A significant downside is that it is very expensive."

"Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts."

"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."

"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."

"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

"If you have a small team, it's probably overkill."

"They can improve how traces are sent to other providers."

More AWS X-Ray cons

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

"Cost is an issue with BMC TrueSight Operations Management."

"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."

"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"

More BMC TrueSight cons

Pricing and Cost Advice

"The solution is a bit expensive."

"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."

"The pricing for AWS X-Ray is a six out of ten."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"Other products are more expensive than BMC TrueSight."

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

"It is a relatively inexpensive solution."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

Comms Service Provider

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for AWS X-Ray?

While I have not compared it with GCP or Azure ( /products/microsoft-azure-reviews ), AWS generally offers cost-effective services. Some services, like Athena ( /products/odyssey-software-athena-eo...

See all answers

What needs improvement with AWS X-Ray?

The challenges we faced with AWS X-Ray were that some of the AWS services we were using did not support it, which we discovered at a later stage. This was potentially a design consideration we shou...

See all answers

What is your primary use case for AWS X-Ray?

I have been using AWS X-Ray for creating insights to our applications we have developed. It is used to correlate different services in AWS when a transaction happens, allowing us to see the flow of...

See all answers

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

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Compared 10% of the time

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Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 6% of the time

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Product Reports

Buyer's Guide

AWS X-Ray

October 2025

Download AWS X-Ray product report

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Also Known As

No data available

ProactiveNet, TrueSight Operations Management

Overview

AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues.

With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance.

X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

Amazon Web Services (AWS)

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Sample Customers

COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Buyer's Guide

AWS X-Ray vs. BMC TrueSight

September 2025

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