AWS Systems Manager vs Quest KACE Systems Management comparison

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Executive Summary

We performed a comparison between AWS Systems Manager and Quest KACE Systems Management based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Red Hat, Quest Software and others in Configuration Management.
To learn more, read our detailed Configuration Management Report (Updated: November 2022).
655,994 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can predict the usability."

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"We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.""The service desk can be configured and customized to better serve our environment.""The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour...""The scripting is a very valuable feature, as it saves us time on pushing certain things out to the users, such as software and patches.""When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot.""You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be.""The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing.""Using this solution saves us lots of time, especially when it comes to performing updates."

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Cons
"We formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could provide more tools that conduct this analysis, so we don't have to do it ourselves."

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"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement.""I would like them to implement VBScript language in KACE Systems Management. Currently, we can only use PowerShell.""I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE.""The solution needs to have the ability to push out managed feature updates from Microsoft in a more seamless way.""I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement.""The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes.""I have complaints about smart label adaptation and because of this, I recommend a 24 to 48 hour bake-in period.""There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."

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Pricing and Cost Advice
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  • "We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
  • "Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
  • "Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
  • "We buy consulting fees from Software Factory, then we pay extra for it."
  • "We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
  • "We are also saving on the licensing fee, compared to other endpoint management solutions."
  • "The pricing and licensing are absolutely fair."
  • "Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."
  • More Quest KACE Systems Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Systems Manager has a feature where it analyzes the logs and gives us a performance overview in the form of a graph. We know when it's taking up more resources and when there are spikes, so we can… more »
    Top Answer:Price is one of the biggest pain points with Services Manager. The pricing shoots up if there's a surge in demand. There needs to be a better alert system for the pricing that sends notifications with… more »
    Top Answer:The automation functions of Systems Manager need improvement. For example, we formerly used third-party products to analyze the log, give us information, and find bottlenecks. Systems Manager could… more »
    Top Answer:I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
    Top Answer:We buy consulting fees from Software Factory, then we pay extra for it.
    Top Answer:I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
    Ranking
    11th
    Views
    6,255
    Comparisons
    5,244
    Reviews
    1
    Average Words per Review
    657
    Rating
    8.0
    4th
    Views
    5,692
    Comparisons
    3,338
    Reviews
    32
    Average Words per Review
    1,433
    Rating
    8.8
    Comparisons
    Also Known As
    Amazon Elastic Container Registry
    Dell KACE Systems Management
    Learn More
    Overview

    AWS Systems Manager is a management service that helps you automatically collect software inventory, apply OS patches, create system images, and configure Windows and Linux operating systems. These capabilities help you define and track system configurations, prevent drift, and maintain software compliance of your EC2 and on-premises configurations. By providing a management approach that is designed for the scale and agility of the cloud but extends into your on-premises data center, Systems Manager makes it easier for you to seamlessly bridge your existing infrastructure with AWS.

    Systems Manager is easy to use. Simply access Systems Manager from the EC2 Management Console, select the instances you want to manage, and define the management tasks you want to perform. Systems Manager is available now at no cost to manage both your EC2 and on-premises resources.

    Quest KACE Systems Management is a unified endpoint management solution that helps your organization address your endpoint management needs. The solution enables you to discover and track every device in your environment, keep compliance requirements up to date, secure your network from cyberthreats and attacks, and automate administrative tasks all from a single console.

    Quest KACE Systems Management Features

    Quest KACE Systems Management has many valuable key features. Some of the most useful ones include:

    • Comprehensive device coverage: With Quest KACE Systems Management, you have full management control of all operating systems, including MacOS, Windows, Chromebook, Linux, iOS, and Android.
    • Flexible configuration: Quest KACE Systems Management gives you the ability to define specific policies and administrative functions.
    • Reporting: The solution provides access to existing templates or gives you the option to build ad-hoc reports. Reports can also be customized to meet any compliance needs.
    • Patch management: This feature ensures your patching is always current and also enables you to secure your environment with automated patch identification and deployment.
    • Mobile device control: Quest KACE Systems Management allows you to remotely locate, reset passwords, lock, erase, or factory reset any enrolled mobile device.
    • Granular inventory: With the granular inventory feature, you can access a detailed inventory of data on each device in your environment. In addition, you can get automated deep-dive analysis when necessary.

    Quest KACE Systems Management Benefits

    There are many benefits to implementing Quest KACE Systems Management. Some of the biggest advantages the solution offers include:

    • Efficient: Quest KACE Systems Management eliminates the need to manually manage multiple solutions to achieve endpoint security, saving you time and making it an ideal and efficient solution for your organization.
    • Co-manage endpoints: Using Quest KACE Systems Management, you can co-manage both your traditional and modern endpoints, including Windows and Mac laptops, Linux, non-computer devices, servers, IoT, and iOS and Android mobile devices.
    • Easy-to-use interface: Quest KACE Systems Management is designed with a simple interface that offers powerful and consistent functionality.
    • Minimizes risk: Quest KACE Systems Management can easily locate or wipe any lost or stolen mobile device, minimizing risks for your organization.
    • Enhanced security: With Quest KACE Systems Management, your systems remain secure by identifying, inventorying, patching, and controlling all endpoints.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Quest KACE Systems Management solution.

    Tim H., Laboringenieur, Computeringenieur at HTW Berlin, says, "The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well."

    Chris H., Director of IT at CCOF, mentions, "The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour."

    Offer
    Learn more about AWS Systems Manager
    Learn more about Quest KACE Systems Management
    Sample Customers
    Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
    Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Government10%
    Financial Services Firm10%
    Media Company9%
    REVIEWERS
    University32%
    Financial Services Firm16%
    Manufacturing Company10%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Government10%
    Comms Service Provider8%
    University8%
    Company Size
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise73%
    REVIEWERS
    Small Business22%
    Midsize Enterprise46%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise20%
    Large Enterprise56%
    Buyer's Guide
    Configuration Management
    November 2022
    Find out what your peers are saying about Microsoft, Red Hat, Quest Software and others in Configuration Management. Updated: November 2022.
    655,994 professionals have used our research since 2012.

    AWS Systems Manager is ranked 11th in Configuration Management with 1 review while Quest KACE Systems Management is ranked 4th in Configuration Management with 32 reviews. AWS Systems Manager is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of AWS Systems Manager writes "Root cause analysis helps us find source of unexpected spikes". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". AWS Systems Manager is most compared with AWS OpsWorks, Microsoft Endpoint Configuration Manager, Red Hat Ansible Automation Platform, Red Hat Satellite and BMC TrueSight Server Automation, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, Red Hat Ansible Automation Platform, Microsoft Intune and Kaseya VSA.

    See our list of best Configuration Management vendors.

    We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.