Avada Software Infrared360 and Splunk ITSI compete in the IT service management category. Splunk ITSI has the upper hand due to its extensive features.
Features: Avada Software Infrared360 offers proactive monitoring, easy integration, and customization. Splunk ITSI provides powerful analytics, AI-driven insights, and comprehensive dashboards.
Room for Improvement: Avada Software Infrared360 needs to enhance scalability, reporting capabilities, and user interface. Splunk ITSI requires better usability, reduced complexity, and improvements in customer support features.
Ease of Deployment and Customer Service: Avada Software Infrared360 has straightforward deployment and responsive customer service. Splunk ITSI has complex deployment and variable customer service responsiveness.
Pricing and ROI: Avada Software Infrared360 has lower setup costs and quicker ROI. Splunk ITSI involves higher initial costs, justified by comprehensive functionality and longer-term ROI.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| Avada Software Infrared360 | 0.4% |
| Other | 98.9% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 5 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 33 |
Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.
Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.
Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.
It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.
*Kafka coming soon
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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