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Auth0 Platform vs Kore.ai comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Auth0 Platform
Ranking in AI IT Support
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
37
Ranking in other categories
Single Sign-On (SSO) (3rd), Access Management (3rd), Customer Identity and Access Management (CIAM) (2nd)
Kore.ai
Ranking in AI IT Support
7th
Average Rating
8.0
Number of Reviews
14
Ranking in other categories
AI Agent Builders (7th), AI Customer Experience Personalization (5th), AI Security (8th), AI Customer Support (2nd)
 

Mindshare comparison

As of June 2026, in the AI IT Support category, the mindshare of Auth0 Platform is 3.2%, down from 23.4% compared to the previous year. The mindshare of Kore.ai is 1.2%. It is calculated based on PeerSpot user engagement data.
AI IT Support Mindshare Distribution
ProductMindshare (%)
Auth0 Platform3.2%
Kore.ai1.2%
Other95.6%
AI IT Support
 

Featured Reviews

reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Identity workflows have transformed how we secure logins and manage user access daily
There are different elements to the best features Auth0 Platform offers, and I have touched on them, particularly the ability to help applications authenticate and authorize their users and manage their identities. A big point is identity federation, allowing connections across multiple identity providers, enabling users to log in using existing accounts due to databases and enterprise identity systems. A strong security feature is provided, particularly with their MFA, multi-factor authentication, which includes bot detection and brute-force protection, along with breached password detection, which is really good as an added extra. Auth0 Platform has positively impacted our organization, particularly in terms of usability. While we are not selling it directly, I find the platform easy to use for authenticating different users. Our own services team handles the implementation, so I cannot comment on the ease of that process. However, whenever we have had contracts and bids to roll out services, it has been really easy. We have seen improved security due to the implementation of Auth0 Platform. User management, such as creating and deleting users, is all about enhancing the user experience, which is massive. We assist with password resets and account linking. The time to implement is shorter, and we maintain a consistent user experience with a secure login flow, benefiting from a faster implementation due to the universal login, providing a hosted login page customizable by developers.
Judin Augustin - PeerSpot reviewer
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support for patients
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Auth0 Platform has positively impacted my organization mainly by improving our developer velocity, which is basically the biggest one."
"If we had to develop our own and manage it, it would take years of development and maintenance. In those terms, it’s definitely beneficial."
"It has improved our organization by providing login authentication for a mobile app."
"This solution does what we want it to do."
"Thanks to Auth0 Platform, we are ISO 27001 certified."
"One of the main reasons we switched to Auth0 is that supporting an on-prem version required a certain amount of expertise and management and we didn't need to be spending money on that if we were using a software as a service provider."
"It is scalable, it is safe, and it has all the features that an organization needs or might need in the future, making it future-proof."
"The most important feature for me was the ease of use, as it needed to be easy to integrate into my platform."
"Kore.ai helped us integrate a lot through documentation and trial and error, making it straightforward to integrate overall, resulting in a very good experience for first-timers."
"Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels, making it easy to design your own layout, integrate with multiple channels and webhooks, deploy quickly, and track any errors that occur, so it is a good way to start and easy to learn."
"The best feature of Kore.ai is that it is a cost-saving tool because when we use IVR, we have to assign agents at the backend, but using Kore.ai, we can automate all of those functions."
"Kore.ai helps in operational efficiency and faster time-to-market, which is development velocity."
"Kore.ai has positively impacted my organization by helping us build intelligent chatbots and incorporating voice agents, enabling various clients to adopt these solutions, which have been revolutionary for their businesses."
"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."
"Kore.ai has positively impacted my organization by being a big money saver because before having our chatbot, the use case was that every time some of our customers needed help, they used to call a number."
"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."
 

Cons

"There are indeed areas where the product could improve. For instance, Okta offers various application configurations, enabling access management, which the tool could consider implementing."
"Auth0 Platform is not as flexible compared to ForgeRock or IBM Security Access Manager."
"Our experience with customer service has been a mixed bag."
"Auth0 Platform could improve by allowing more than three enterprise connections, as I remember it being three."
"The product support for multi-tenancy could be improved."
"If you’re not a developer, you need to spend time exploring more."
"Scalability is quite vast, but it does lead to higher pricing as usage increases."
"Auth0 Platform works pretty well, but ways it can be improved include the universally cited complaint that the free tier is generous, but the jump to paid can be steep for a growing startup."
"In my experience, Kore.ai is not stable."
"I rated Kore.ai an 8 out of 10 because additional features could be added to it."
"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."
"In support, the team is not the greatest, but it works."
"I rated Kore.ai eight out of ten because of the potential for these additional improvements."
"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."
"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."
"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."
 

Pricing and Cost Advice

"The tool is cheaper compared to competing solutions. Those alternatives tended to be more expensive. Consequently, Okta purchased it because it was considerably cheaper. The solution even offered some free services while still providing excellent functionality."
"Pricing of Auth0 is a pain point. Their pricing model is very confusing, at least for an enterprise. I don't like their pricing model. I think it's too aggressive. It's not very cheap for a service that only does authentication."
"I am pretty happy with the pricing model of Auth0. It is very clear for me. Considering our scale, the features that we are using, and additional features that we bought, we still find it great. If you split the costs for the whole year and calculate the number of people you needed to hire, it always comes out to be much lesser than what we would have spent on building our own solution."
"There are different price levels: B2B, B2C, and enterprise. The basic plan is about $1,500 per month."
"It is a relatively inexpensive product in the industry."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Comms Service Provider
9%
Computer Software Company
8%
Construction Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What needs improvement with Auth0?
Auth0 Platform is a large company, which results in less flexibility in their applications. We encountered a few issues, and when we consulted the community, they did not have answers. We had to mo...
What is your primary use case for Auth0?
We have multi-tenant applications. We initially conducted POCs with other providers including Cognito and some open-source providers, as well as Auth0 Platform. We chose Auth0 Platform because it p...
What is your experience regarding pricing and costs for Kore.ai?
The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also not costly.
What needs improvement with Kore.ai?
Kore.ai could be improved by adding more features, such as call flow automation in addition to chatbots, which would also be helpful. I rated Kore.ai an 8 out of 10 because additional features coul...
What is your primary use case for Kore.ai?
I develop chatbots using Kore.ai. I developed a travel assistant using Kore.ai that books tickets, cancels tickets, or modifies journeys. I also integrate API data in Kore.ai so that it can fetch d...
 

Comparisons

 

Overview

 

Sample Customers

1. Airbnb 2. Accenture 3. Adidas 4. Atlassian 5. Audi 6. Baidu 7. BlackRock 8. Cisco 9. CocaCola 10. Dell 11. eBay 12. FedEx 13. Fiat Chrysler 14. Ford 15. Google 16. Groupon 17. Hewlett Packard Enterprise 18. IBM 19. Intel 20. LinkedIn 21. Mastercard 22. Mercedes Benz23. Microsoft 24. Nike 25. Oracle 26. PayPal 27. Pinterest 28. Qualcomm 29. SAP 30. Spotify 31. Tesla 32. Toyota
Leading banks & Enterprise Companies
Find out what your peers are saying about Auth0 Platform vs. Kore.ai and other solutions. Updated: April 2026.
896,942 professionals have used our research since 2012.