Interactive Voice Response (IVR) helps callers quickly reach the desired department or person in your business.
It ensures exceptional customer experience is maintained, especially during peak times and out-of-hours periods. Its simplicity allows you to quickly adapt and change the settings to respond to daily situations. This versatility means businesses can modify call routing quickly and efficiently. You can also personalise messages and offer your customers alternative contact options, including call-back, email and SMS.
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