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Arctic Wolf Managed Risk vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (3rd)
Arctic Wolf Managed Risk
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
Vulnerability Management (33rd), Risk-Based Vulnerability Management (12th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Reviewer6233 - PeerSpot reviewer
Works at a healthcare company with 10,001+ employees
Has become an indispensable tool in our cybersecurity arsenal
While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.
reviewer1853391 - PeerSpot reviewer
security lead at a legal firm with 201-500 employees
Professional insights into risks but data presentation needs enhancement
I use Arctic Wolf Managed Risk to have information about my vulnerabilities. I am a customer, specifically an end-user of the solution I appreciate the professionalism of the tool and have faith in the results it delivers. I like the toolings, which are professional and effective. The solution…
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran is an excellent tool."
"We saw benefits from Zafran Security almost immediately after deploying it."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"The customer support is incredible."
"This solution has made huge strides in improving the awareness of our end users."
"There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you to scan and patch the vulnerabilities. Any 50-member or small company that has an IT footprint carries risk from a cybersecurity perspective. These companies use tools but don't have the talent to leverage them."
"The user-friendly interface and customizable reporting helped our IT team interpret and act on the platform's insights because they did not have any problems using it."
"I appreciate the professionalism of the tool and have faith in the results it delivers."
"The user-friendly interface and customizable reporting have helped our IT team interpret and act on the platform's insights."
"We get access to quarterly reviews with their team."
"The most valuable feature of Arctic Wolf Managed Risk is being informed about what vulnerabilities there are exposed currently."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product has a very simple UI."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The ease of use is great."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"It could be easier to use. They could present things in a little bit more ranked order rather than kind of giving you everything out there. It should highlight the really important stuff and make it easier to get to good rather than perfect."
"Arctic Wolf Managed Risk needs to add more integrations."
"There are some challenges with integrations in Arctic Wolf Managed Risk. Some integrations could be improved to enhance functionality."
"The scalability could improve."
"The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
"The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
"The best way to take this product to the next level would be to implement a patch management solution."
"The presentation of the data could be improved."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
 

Pricing and Cost Advice

Information not available
"Arctic Wolf Managed Risk is reasonably priced and I rate it a four out of ten."
"The price of Arctic Wolf Managed Risk is reasonable compared to the competition."
"It depends on the company size quite a bit."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Computer Software Company
8%
Outsourcing Company
6%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
9%
Government
8%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What needs improvement with Arctic Wolf Managed Risk?
There are some challenges with integrations in Arctic Wolf Managed Risk. Some integrations could be improved to enhan...
What advice do you have for others considering Arctic Wolf Managed Risk?
We will proceed with publishing the review on the platform, making it available to other users. The link will be prov...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Overview

 

Sample Customers

Information Not Available
Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Arctic Wolf Managed Risk vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.