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Arctic Wolf Managed Risk vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
5
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
Arctic Wolf Managed Risk
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
7
Ranking in other categories
Vulnerability Management (31st), Risk-Based Vulnerability Management (11th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Jared Kruger - PeerSpot reviewer
Helps to conduct vulnerability scans but needs to add more integrations
There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you to scan and patch the vulnerabilities. Any 50-member or small company that has an IT footprint carries risk from a cybersecurity perspective. These companies use tools but don't have the talent to leverage them.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"The reporting is really good from what I've seen so far."
"This solution has made huge strides in improving the awareness of our end users."
"We get access to quarterly reviews with their team."
"The most valuable feature of Arctic Wolf Managed Risk is being informed about what vulnerabilities there are exposed currently."
"I appreciate the professionalism of the tool and have faith in the results it delivers."
"I appreciate the professionalism of the tool and have faith in the results it delivers."
"We have a patch management solution that scans for any patches that can be applied and then applies these patches, but it doesn't hit everything. It also doesn't find all misconfigurations and things like that. Arctic Wolf Managed Risk kind of fills in the gaps and makes us aware of vulnerabilities or misconfigurations that exist out there. It does an agent scan for software versions and compares them to what CVs are out there and lets us know."
"The customer support is incredible."
"It's stable."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The solution is available over the cloud and is easy to manage."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The ease of use is great."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
"The presentation of the data could be improved. I believe they have significant room for improvement, particularly in making better analysis of the vulnerability data and presenting those data more effectively."
"The best way to take this product to the next level would be to implement a patch management solution."
"The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
"The scalability could improve."
"Arctic Wolf Managed Risk needs to add more integrations."
"The presentation of the data could be improved."
"As far as the product is concerned, I would really like the scanning feature to let us know that a threat has been addressed once we apply the relevant patch. We are not seeing this currently when running a scan."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Report generation within ServiceNow can take some time."
"The threat intelligence module needs a better dashboard."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
 

Pricing and Cost Advice

Information not available
"It depends on the company size quite a bit."
"The price of Arctic Wolf Managed Risk is reasonable compared to the competition."
"Arctic Wolf Managed Risk is reasonably priced and I rate it a four out of ten."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Computer Software Company
14%
Manufacturing Company
11%
Financial Services Firm
9%
Healthcare Company
6%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization w...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvement...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt reme...
What do you like most about Arctic Wolf Managed Risk?
There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you t...
What needs improvement with Arctic Wolf Managed Risk?
The presentation of the data could be improved. I believe they have significant room for improvement, particularly in...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Overview

 

Sample Customers

Information Not Available
Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Arctic Wolf Managed Risk vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.