We performed a comparison between Arctic Wolf Managed Risk and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Risk-Based Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Arctic Wolf Managed Risk is being informed about what vulnerabilities there are exposed currently."
"We have a patch management solution that scans for any patches that can be applied and then applies these patches, but it doesn't hit everything. It also doesn't find all misconfigurations and things like that. Arctic Wolf Managed Risk kind of fills in the gaps and makes us aware of vulnerabilities or misconfigurations that exist out there. It does an agent scan for software versions and compares them to what CVs are out there and lets us know."
"There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you to scan and patch the vulnerabilities. Any 50-member or small company that has an IT footprint carries risk from a cybersecurity perspective. These companies use tools but don't have the talent to leverage them."
"We get access to quarterly reviews with their team."
"This solution has made huge strides in improving the awareness of our end users."
"The product has a very simple UI."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"It's stable."
"The solution is stable."
"Arctic Wolf Managed Risk needs to add more integrations."
"The scalability could improve."
"As far as the product is concerned, I would really like the scanning feature to let us know that a threat has been addressed once we apply the relevant patch. We are not seeing this currently when running a scan."
"It could be easier to use. They could present things in a little bit more ranked order rather than kind of giving you everything out there. It should highlight the really important stuff and make it easier to get to good rather than perfect."
"The best way to take this product to the next level would be to implement a patch management solution."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The initial setup is difficult."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
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Arctic Wolf Managed Risk is ranked 9th in Risk-Based Vulnerability Management with 5 reviews while ServiceNow Security Operations is ranked 6th in Risk-Based Vulnerability Management with 14 reviews. Arctic Wolf Managed Risk is rated 8.6, while ServiceNow Security Operations is rated 8.0. The top reviewer of Arctic Wolf Managed Risk writes "Reasonably priced with helpful quarterly reviews and excellent reporting". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Arctic Wolf Managed Risk is most compared with Rapid7 InsightVM, Tenable Nessus, Qualys VMDR, Adlumin Security Operations Platform and Wiz, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane. See our Arctic Wolf Managed Risk vs. ServiceNow Security Operations report.
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