Try our new research platform with insights from 80,000+ expert users

Arctic Wolf Managed Risk vs ServiceNow Security Operations comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
Arctic Wolf Managed Risk
Average Rating
8.6
Reviews Sentiment
5.9
Number of Reviews
9
Ranking in other categories
Vulnerability Management (31st), Risk-Based Vulnerability Management (11th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Jared Kruger - PeerSpot reviewer
Helps to conduct vulnerability scans but needs to add more integrations
There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you to scan and patch the vulnerabilities. Any 50-member or small company that has an IT footprint carries risk from a cybersecurity perspective. These companies use tools but don't have the talent to leverage them.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"We saw benefits from Zafran Security almost immediately after deploying it."
"There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you to scan and patch the vulnerabilities. Any 50-member or small company that has an IT footprint carries risk from a cybersecurity perspective. These companies use tools but don't have the talent to leverage them."
"The reporting is really good from what I've seen so far."
"I appreciate the professionalism of the tool and have faith in the results it delivers."
"The user-friendly interface and customizable reporting have helped our IT team interpret and act on the platform's insights."
"This solution has made huge strides in improving the awareness of our end users."
"The customer support is incredible."
"I appreciate the professionalism of the tool and have faith in the results it delivers."
"We have a patch management solution that scans for any patches that can be applied and then applies these patches, but it doesn't hit everything. It also doesn't find all misconfigurations and things like that. Arctic Wolf Managed Risk kind of fills in the gaps and makes us aware of vulnerabilities or misconfigurations that exist out there. It does an agent scan for software versions and compares them to what CVs are out there and lets us know."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"It's stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"My favorite feature is the application vulnerability scanner."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product has a very simple UI."
 

Cons

"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"As far as the product is concerned, I would really like the scanning feature to let us know that a threat has been addressed once we apply the relevant patch. We are not seeing this currently when running a scan."
"The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
"The presentation of the data could be improved. I believe they have significant room for improvement, particularly in making better analysis of the vulnerability data and presenting those data more effectively."
"Arctic Wolf Managed Risk needs to add more integrations."
"The presentation of the data could be improved."
"The major area for improvement is the lack of a patch management feature to resolve some of the vulnerabilities detected."
"The best way to take this product to the next level would be to implement a patch management solution."
"There are some challenges with integrations in Arctic Wolf Managed Risk. Some integrations could be improved to enhance functionality."
"The initial setup is difficult."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"There is room for improvement in terms of developer support and documentation."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

Information not available
"It depends on the company size quite a bit."
"Arctic Wolf Managed Risk is reasonably priced and I rate it a four out of ten."
"The price of Arctic Wolf Managed Risk is reasonable compared to the competition."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
report
Use our free recommendation engine to learn which Risk-Based Vulnerability Management solutions are best for your needs.
869,202 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
11%
Manufacturing Company
9%
Financial Services Firm
9%
Government
8%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
What do you like most about Arctic Wolf Managed Risk?
There are companies that do vulnerability scans. However, what adds value is when two experts come and sit with you t...
What needs improvement with Arctic Wolf Managed Risk?
There are some challenges with integrations in Arctic Wolf Managed Risk. Some integrations could be improved to enhan...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
 

Overview

 

Sample Customers

Information Not Available
Zelle LLP, DNI Corp, Roper Pump, Baker Sterchi Cowden & Rice
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Arctic Wolf Managed Risk vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.