Arcserve UDP vs StorageCraft ShadowXafe [EOL] comparison

"We are satisfied with Arcserve UDP. The most important feature that we use and why we choose this product is the RHA feature."

"I would recommend it if there is a general case."

"It is easy to configure."

"One of the things that I do like about it is that it has a very good deduplication feature."

"It is a very stable solution...It is a scalable solution."

"The product provides instant and virtual standbys."

"It is very stable."

"The most valuable feature is the duplication."

"The most valuable feature is the backups."

"I like that they have some new devices that are simpler to use because they kind of tie right into the cloud."

"I don't know whether the tool has VMware integrations. It would be good to cover this area if it doesn't have those."

"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."

"The technical support of the product is an area of concern where improvements are required."

"The support could be more knowledgeable and faster."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

"The speed of restores should be improved. We have found the speed of large restores rather slow."

"The solution could improve by being more user-friendly. It can be difficult to assign destinations and choose which files and folders we need to back up. There are some aspects that are unclear."

"The problem is just reliability. If the promises in the marketing material were realized in real life, it would be the perfect solution, but it's just the reliability issues."

"StorageCraft ShadowXafe should improve the on-premises console management controls and protection and recovery."

"Their restoration protocols could be better. I pulled all my clients out of their cloud mostly because I wasn't confident that they could restore out of the cloud. This was backed up by friends who had been burned by stuff like that. We moved away because of the lack of resources to restore from a potential catastrophic failure. It's challenging, and in some cases, they couldn't do it because they didn't have enough resources. For example, if there was a major disaster, and everybody needed their images out of the cloud, they couldn't give them to everybody."

"Normally our customers purchase the premium plus license, rather than the standard one, which provides more options."

"The price is based on the number of sockets. We use a four-socket price that includes two servers and the cost is $4,375."

"We only have the maintenance of three standard UDP licenses. Each license is 50 Euro. There are some additional costs for the storage and software but it has nothing to do with the UDP."

"The pricing is moderate."

"The solution is not very expensive, but it is not cheap."

"The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution."

"I feel that the product is fairly priced."

"I do not work with the pricing or licensing issues of the solution for our organization."

"They are more expensive than some of the others out there. We have gone away from their cloud due to pricing."