Appian vs OutSystems vs ServiceNow comparison

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

• Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
  
  
• Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
  
  
• Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
  
  
• Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

• Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
  
  
• Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
  
  
• AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
  
  
• Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
  
  
• Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
  
  
• Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

• The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
  
  
• Appian can increase process speed and deliver applications considerably faster compared to conventional development.
  
  
• The platform is easy to use and suitable for complete beginners to build applications and workflows.
  
  
• Appian offers a variety of design tools that facilitate development and deployment.
  
  
• Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
  
  
• The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
  
  
• The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
  
  
• Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

• Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.
  
  
• Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.
  
  
• Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

The product stands out from its competitors as it offers:

• Serious applications
• Serious productivity
• Serious scalability

It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

OutSystems Features

OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

• Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.
  
  
• APIs: OutSystems is completely scalable through application programming interfaces.
  
  
• Security: The product offers its users a high level of enterprise security for their applications as well as for their data.
  
  
• Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.
  
  
• DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.
  
  
• Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.
  
  
• Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.
  
  
• Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

OutSystems Benefits

The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

• Visual development at high speed provides increases productivity for both businesses and users.
  
  
• The option to integrate applications to a large number of systems without additional complications.
  
  
• The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.
  
  
• Artificial intelligence (AI) validation ensures the high quality of applications.
  
  
• The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.
  
  
• The multi-platform solution decreases costs for organizations by removing the need for third-party software.
  
  
• It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

Reviews from Real Users

Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”