We performed a comparison between Appian, IBM WebSphere BPMS, and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."The solution has a lot of strong features for the financial industry, it is very easy to use."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"Appian's most valuable feature is that we can create end-to-end process workflows with minimum turnaround."
"The tool is very flexible."
"The Application Designer is very user friendly. There are also lot of plug-ins that you can use and, for the most part, they are free."
"The process models provide self-documenting systems."
"There is a version coming out every six months with performance improvements."
"Appian is easy to install and set up, and it does not come out with your audit. It has accessible process orchestration and process management. With Appian, the time to market is much faster."
"The UI capabilities of the solution are great. The speed of delivery is good."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"We like the feature in which we can trace back instances."
"Fast prototyping."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"The solution provides us with a very good dashboard."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The solution offers excellent workflows."
"Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"The technical support of Pega BPM is very good."
"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."
"It is difficult to set up the on-premise version."
"Sometimes, clients expect us to implement ERP using Appian, which is very complicated. In such cases, I don't believe that Appian is a good tool for that."
"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."
"While Appian is generally flexible, it's rigid in some ways. It takes longer to do something that isn't available out of the box."
"The solution could improve robotic process automation."
"If we could calculate the amount of data that will be realized, it would help us a lot."
"The UI of Appian is more internal. Recently, there has been an addition of an external user portal for the customer-facing stuff. It's still coming out."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"The solution lacks acceptable stability."
"Sometimes there are tasks that failed without any reason."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
"This is an expensive solution."
"This is a quite expensive product."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
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