Appian vs IBM WebSphere BPMS vs Pega Platform comparison

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

• Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
  
  
• Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
  
  
• Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
  
  
• Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

• Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
  
  
• Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
  
  
• AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
  
  
• Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
  
  
• Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
  
  
• Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

• The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
  
  
• Appian can increase process speed and deliver applications considerably faster compared to conventional development.
  
  
• The platform is easy to use and suitable for complete beginners to build applications and workflows.
  
  
• Appian offers a variety of design tools that facilitate development and deployment.
  
  
• Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
  
  
• The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
  
  
• The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
  
  
• Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

• Easy Implementation: Quick setup for fast project kick-off.
• Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
• Fast Prototyping: Enables rapid model creation and testing.
• Unified Architecture: Streamlines operations across the platform.
• Low-Code Environment: Facilitates swift application development.
• Scalability: Supports growth and high-demand scenarios.
• Real-Time Analytics: Provides immediate insights into operations.
• Decision Automation: Automates standard decision-making processes.
• Reusable Components: Encourages efficiency in development through component reuse.

• Rapid Deployment: Quick launch of new processes saves time and resources.
• Cost Efficiency: Reduces costs through automation and streamlined workflows.
• Customer-Centric Solutions: Enhances customer experiences through integrated systems.
• Improved Productivity: Automation frees up employee resources for other tasks.
• Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.