

Appian and ARIS Cloud are significant competitors in the business process management software category. Appian seems to have the upper hand due to its rapid application development capabilities, quick ROI, and intuitive low-code platform.
Features: Appian offers a low-code platform enabling rapid application development, facilitating seamless process design and mobile readiness. Its focus on case management and regular updates enhances operational efficiency. ARIS Cloud stands out for its collaborative features, comprehensive modeling capabilities, and user-friendly interface.
Room for Improvement: Appian requires better UI customization, enhanced team collaboration, and more flexible integration with external systems. Its complex pricing can confuse new users. ARIS Cloud can improve on managing complex processes, corporate governance, and case management solutions. Users request better scalability and mapping capabilities.
Ease of Deployment and Customer Service: Appian supports multiple deployment models, favoring public cloud for ease of maintenance, with generally praised customer service. ARIS Cloud offers flexible deployment options, with users frequently choosing hybrid models. Its customer service receives mixed reviews, though it balances service delivery with personalized attention.
Pricing and ROI: Appian offers competitive pricing but initial costs might seem high. It provides flexible licensing models adapted globally, emphasizing value for money with quick break-even. ARIS Cloud pricing reflects its capabilities but can be expensive for smaller firms; its positive ROI requires careful cost-benefit analysis.
| Product | Market Share (%) |
|---|---|
| Appian | 5.3% |
| ARIS Cloud | 1.0% |
| Other | 93.7% |


| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 41 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Large Enterprise | 8 |
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
ARIS is the market-leading solution for professional business process management and modeling. Whether you want to document the "as-is" state of your operations for quality or certification reasons or design the "to-be" in terms of continuous improvement in your transformation program, ARIS is the best choice for establishing a single source of truth regarding all process excellence topics in your organization. It is for any organization looking to digitally transform their business, increase operational excellence and customer experience and ensure compliance in execution. ARIS helps you to make the most out of your processes with Process Mining, Risk & Compliance Management, RPA and much more.
What makes the difference?
ARIS is the market-leading solution for any organization and ideally suited to digitally transform the organization, increase operational excellence and customer experience and ensure compliance in execution.
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