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AppDynamics Browser Real-User Monitoring vs New Relic comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between AppDynamics Browser Real-User Monitoring and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed AppDynamics Browser Real-User Monitoring vs. New Relic report (Updated: September 2022).
634,775 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The VPN is one of the solution's most valuable features for us.""The most valuable feature is application monitoring.""The monitoring so far has been good and we are happy with it.""It does everything we wanted it to do.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""The simplicity of the dashboard is very good.""The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."

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"It is a stable solution that helps address user issues well.""We used AppDynamics to identify gaps and bottlenecks in the software.""It provides a lot of data, so it helps businesses identify their user base.""The feature we find most valuable, is that the solution creates a unified platform making it really easy to pinpoint a problem, and then drill down into a transaction to resolve the issue.""We can see the customer's path from their computer to the backend systems."

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"It has a simple initial setup.""The solution is scalable, and it is easy because all the documentation is available.""It allows the restriction of privileges and control of users.""We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

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"It would be nice if there were pre-made dashboards.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""It is very difficult to award the service level cycles at an endpoint level.""They should bring the pricing down to be more competitive."

More New Relic APM Cons →

"They do not have robust documentation.""The interface and user experience could be better.""We would like to be able to easily use this solution to monitor our Java script based browsers, which are currently blocked by the security settings.""While I am not expecting it in the next release, I would want more centralized management of the agent in the platform and better support.""If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate them for different actions."

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"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue.""The browser isn't exactly reliable.""The solution only supports the cloud platform and not on-premises.""There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

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Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

  • "AppDynamics Browser Real-User Monitoring does have licensing cost associated with it."
  • "AppDynamics does not usually do monthly payments. They do it on an annual basis, at the very least."
  • "We have two different licensing models for this solution. One of them is the agent based model, which requires payment per agent. The other is an infrastructure based model, where the price is based on the CPU core. For the infrastructure model wholesale level pricing applies. All of the up to date licensing prices for this product are available on the manufacturers website."
  • More AppDynamics Browser Real-User Monitoring Pricing and Cost Advice →

  • "I loved this product, but we can no longer afford it, so we dropped it."
  • More New Relic Pricing and Cost Advice →

    Use our free recommendation engine to learn which Application Performance Management (APM) solutions are best for your needs.
    634,775 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly… more »
    Top Answer:It is a stable solution that helps address user issues well.
    Top Answer:AppDynamics Browser Real-User Monitoring does have licensing cost associated with it. We currently have a yearly… more »
    Top Answer:If you have a single URL and all the operations are coming in as part of the header, you will not be able to segregate… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:I'm not aware of the exact licensing cost. The contracts are handled at an organizational level.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the… more »
    Also Known As
    New Relic Mobile
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers
    Learn More

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    How do real users experience your browser-based applications? Using browser real-user monitoring follow their journey and optimize their experience with powerful end-to-end performance management that rapidly identifies application issues and relevant business transactions, and dramatically reduces MTTR.

    Real, actionable insights into your stack

    Correlate issues across your stack. Debug and collaborate from your IDE. AI assistance at every step. All in one connected experience - not a maze of charts

    Troubleshoot infrastructure before. Not after.

    Find root cause faster. Correlate infrastructure health with performance and customer impact on one platform.

    Dashboards, alerts, and integrations all in one place

    Our Instant Observability quickstarts bundle everything you need to start monitoring like a pro right out of the box.

    Quickly integrate with hundreds of tools and open standards.

    Integrate easily with leading cloud providers. New Relic is committed to open standards, open instrumentation, and the open communities that support them.

    Learn more about New Relic APM
    Learn more about AppDynamics Browser Real-User Monitoring
    Learn more about New Relic
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil,, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix,, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Sony, DirecTV, UBS, The Container Store, The Neta Porter Group, Nasdaq, Cisco, eHarmony, Hallmark, Overstock, Expedia
    Fairfax Media,, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media,, Simplesurance,, ReachLocal, Lending Club,, Trainline
    Top Industries
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Computer Software Company18%
    Financial Services Firm16%
    Comms Service Provider10%
    Computer Software Company23%
    Financial Services Firm16%
    Comms Service Provider9%
    Financial Services Firm33%
    Music Company17%
    Computer Software Company23%
    Comms Service Provider11%
    Financial Services Firm6%
    Company Size
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise34%
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Small Business36%
    Large Enterprise64%
    Small Business21%
    Midsize Enterprise10%
    Large Enterprise69%
    Small Business12%
    Midsize Enterprise48%
    Large Enterprise40%
    Small Business24%
    Midsize Enterprise13%
    Large Enterprise63%
    Buyer's Guide
    Application Performance Management (APM)
    September 2022
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: September 2022.
    634,775 professionals have used our research since 2012.

    AppDynamics Browser Real-User Monitoring is ranked 14th in Application Performance Management (APM) with 5 reviews while New Relic is ranked 30th in Network Monitoring Software with 4 reviews. AppDynamics Browser Real-User Monitoring is rated 7.8, while New Relic is rated 8.0. The top reviewer of AppDynamics Browser Real-User Monitoring writes "End-to-end visibility, feature-rich, but the support could be improved". On the other hand, the top reviewer of New Relic writes "Great features with simple browser implementation and provides access from anywhere ". AppDynamics Browser Real-User Monitoring is most compared with Elastic Observability, AWS X-Ray, Dynatrace, Datadog and AppDynamics, whereas New Relic is most compared with Elastic Observability, Datadog, Sentry, Dynatrace and VMware Tanzu Observability by Wavefront.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.