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AnsweriQ vs ProProfs Help Desk comparison

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Freshworks Logo

AnsweriQ

14 views|5 comparisons
ProProfs Logo

ProProfs Help Desk

74 views|39 comparisons
Ranking
55th
out of 56 in Help Desk Software
Views
14
Comparisons
5
Reviews
0
Average Words per Review
0
Rating
N/A
46th
out of 56 in Help Desk Software
Views
74
Comparisons
39
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Help Desk Software
July 2022
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Comparisons
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Freshworks
ProProfs
Overview

Deflect customer queries with self-service AI.
67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

Offer
Learn more about AnsweriQ
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Sample Customers
Freshly, SeatGeek, Avalara, Expedia
Sony, Dell, Cisco
Buyer's Guide
Help Desk Software
July 2022
Download Free Report
Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: July 2022.
DOWNLOAD NOW
621,703 professionals have used our research since 2012.

AnsweriQ is ranked 55th in Help Desk Software while ProProfs Help Desk is ranked 46th in Help Desk Software. AnsweriQ is rated 0.0, while ProProfs Help Desk is rated 0.0. On the other hand, AnsweriQ is most compared with , whereas ProProfs Help Desk is most compared with .

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.