Ivanti Neurons for ITSM excels in service management with ITIL 4-certified processes, supporting ticketing and change requests in banking and HR. Features include AI-driven automation, workflow customization, patch management, and an intelligent chatbot. Users value its integration with third-party solutions, cloud capabilities, and robust incident management. Needs include better non-Windows support and configuration ease.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
The product is affordable for small businesses.
The price is on the higher side. The support is included in the standard licensing fees.
