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Amazon CloudWatch vs Cross-Enterprise Application Performance Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Application Performance Monitoring (APM) and Observability
24th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
49
Ranking in other categories
Log Management (19th), Cloud Monitoring Software (14th)
Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
82nd
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.0%, down from 1.7% compared to the previous year. The mindshare of Cross-Enterprise Application Performance Management is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Amazon CloudWatch1.0%
Cross-Enterprise Application Performance Management0.4%
Other98.6%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Azam S M - PeerSpot reviewer
Infrastructure Lead at Danat Fz LLC
Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration
Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.
Mohammed  Shahpoup - PeerSpot reviewer
Senior Deputy Manager, ITSM Architect at ICT Misr
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The portability that we have in Amazon is great."
"The tool's UI is good. One can scroll through the logs very easily."
"What I would advise anyone looking into using Amazon CloudWatch is to go for it especially when you're on the AWS environment."
"CloudWatch is good to use for infrastructure monitoring and workload monitoring on AWS."
"Amazon CloudWatch is a cheap and easy-to-use solution."
"I have found the memory metrics and the CPU metrics valuable."
"It is a stable solution...I rate the technical support a ten out of ten."
"The scalability of Amazon CloudWatch rates as high scalability, scoring a perfect ten."
"All solutions from Broadcom are very easy to install."
"The documentation and the technical support are both quite good."
 

Cons

"The dashboard and the UI could improve in Amazon CloudWatch. Additionally, they should focus on visibility inside the servers with AI and machine learning integrations. This would allow users who are using the solution to see what is happening within the system better."
"It would be beneficial for CloudWatch to provide an API interface and some kind of custom configuration."
"I would like to monitor inbound and outbound transfer. I would also like to control the traffic for load balancing."
"The dashboard of Amazon CloudWatch is not very customizable right now."
"It's not very intuitive. It doesn't have drag-and-drop functionality to trigger actions from notifications."
"There is room for improvement in the pricing, because they have a premium version, but it's not really a premium version. It's just an enhanced monitoring version, and it can be a bit expensive depending on your usage."
"CloudWatch doesn’t monitor disk throughput by default."
"This product lacks some features: real-time data stream monitoring, application performance monitoring, mobile app monitoring, and live dashboards. Its workflows also need improvement."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
"There is still a lot of improvement that is needed in terms of stability. We figured out that it was not able to monitor or offer some forms of self-service capabilities."
 

Pricing and Cost Advice

"Amazon CloudWatch is a cheap solution."
"The product's cost is relatively inexpensive."
"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."
"It is a free-of-charge service."
"The price is okay for me."
"The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs."
"Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable."
"The price of Amazon CloudWatch is reasonable. When the rate of data collection is done the price will increase. The price is less than other solutions."
"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Outsourcing Company
8%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise26
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
The experience with pricing, setup cost, and licensing for Amazon CloudWatch has been positive. It was very easy to set up because it is built into AWS and does not require separate licensing, bein...
What needs improvement with Amazon CloudWatch?
For improvements, I think Amazon CloudWatch could enhance certain areas, particularly regarding pricing structure. I wish to see simpler pricing, more intuitive dashboards, easier log queries for b...
What is your primary use case for Amazon CloudWatch?
My main use case for Amazon CloudWatch is the monitoring and analytics of the application servers. I basically use Amazon CloudWatch to monitor the microservices and AWS infrastructure, helping me ...
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Also Known As

No data available
CA Cross-Enterprise Application Performance Management
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
NIIT Technologies, Cetip Safeguards
Find out what your peers are saying about Amazon CloudWatch vs. Cross-Enterprise Application Performance Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.