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Alluvio Aternity vs OpenText Real User Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alluvio Aternity
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
39
Ranking in other categories
Mobile APM (4th), Digital Experience Monitoring (DEM) (6th)
OpenText Real User Monitoring
Ranking in Application Performance Monitoring (APM) and Observability
42nd
Average Rating
6.6
Reviews Sentiment
6.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Alluvio Aternity is 0.5%, up from 0.4% compared to the previous year. The mindshare of OpenText Real User Monitoring is 0.7%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Alluvio Aternity0.5%
OpenText Real User Monitoring0.7%
Other98.8%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Akhilesh Mishra - PeerSpot reviewer
Technical Lead at M.TECH Solutions India Pvt. Ltd.
Monitoring end-user activity has improved visibility into device and application performance
In my opinion, Riverbed can make Alluvio Aternity better by having the same Aternity agent help in security, such as antivirus or EDR, which would be useful, allowing customers to avoid having multiple agents installed on their endpoint machines. Deploying multiple agents can use the processor and utilize memory, so it's better to go with one agent. If one agent can do end-user activity monitoring and act as an EDR, then it would be better for the end-user, allowing easy avoidance of installing multiple agents on their machines.
YA
Sr. Solution Architect, Project Manager at a financial services firm with 5,001-10,000 employees
User-level monitoring with near-real-time analytics boosts service availability
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, from a user perspective The functions that Real User Monitor is intended for, which is to provide the…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Aternity's Digital Experience Management Quadrant (DEM-Q) has been a game changer for us. While knowing your own metrics is nice, if you don't know how you compare to others or what the numbers should be, then it doesn't tell you much. This solution puts that into context (if we are doing better than others or worse), which helps us prioritize where we want to focus and do improvements versus that's just how slow it's supposed to be. It's also great in communicating what we are doing and why we're doing it to our IT leadership teams, by saying, while we're pretty far behind others in certain categories, the time and changes for our prioritizations are justified."
"The user experience it provides is the most valuable feature for us."
"Aternity easily provides visibility of all the endpoint machines to my clients."
"The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us."
"The ability to monitor crash and health event issues at a user level"
"The most valuable feature for me is being able to monitor the productivity of every employee in the company as well as third-party, outsourced companies that work on our behalf."
"Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."
"The most valuable feature is the alerting. As soon as we click on an incident, it takes us directly to the problematic PC. It's a direct solution. We click on an alert and it takes us to the incident details. The details show in different colors, in a graphical representation, and I like that the most."
"It is a good product."
"The most valuable feature is application performance monitoring."
"Real User Monitor has improved our productivity."
"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."
"The technical support is good at resolving issues."
"With the solution, you can easily access any issues in your infrastructure."
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"Very easy to implement."
 

Cons

"I would improve the dashboard, the presentation player."
"The dashboards and navigatability of the platform could use improvement. It often takes five or six clicks to drill down to exactly what you want to see."
"I would like to get more granular detail. In regards to defining the applications and activities upfront, that can be challenging. Simplifying that would be a big win. One of the things that I know they are already working on is a verbose mode."
"The solution's downloadable reports could be improved."
"The only thing I can say which has been frustrating are the Tableau workspace/dashboard options out-of-the-box, at least prior to version 8."
"Some of the dashboarding and reporting on the analytics side could be improved. I think they realize it. Obviously, some of the desktop monitoring metrics always can be improved."
"For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well."
"I would say the reporting capabilities of this product could use room for improvement."
"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."
"This technology is considered to be older."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"The solution's technical support presents a lot of issues with too many delays."
"We would like to see support for non-Windows environments."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"Some issues with login errors."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
 

Pricing and Cost Advice

"Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price."
"It’s a little on the costly side, but if you license intelligently, accounting for your various hosts connecting in through VDI or terminal servers, you can make it well worth your money."
"The solution's price is pretty comparable to the industry."
"It is definitely a premium solution; it is not an inexpensive product. We have to ensure that we are getting the most out of it in order to justify the cost. However, it is not cheap, especially when you want to install it on all your endpoints."
"You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor."
"It's not a cheap product. There are no two ways about that. If you compare it with a couple of the other solutions operating in the space, it might be on the slightly more expensive side, but it is one of those tools where, once you've got it, you understand the true value. You will get that money back."
"I thought the price for Alluvio Aternity was reasonable, but we had difficulty selling it in our market due to the minimum number of agents required for deployment, which I believe was around 500."
"The pricing is reasonable for the value that it gives because it does allow you to measure the cost ramifications of direct productivity loss for spends in both your infrastructure and on endpoints."
"Compared to other tools, OpenText Real User Monitoring is an expensive solution."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"Not expensive."
"If I compare with other vendors, other vendors are more expensive"
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Manufacturing Company
9%
Government
7%
Computer Software Company
6%
Government
11%
Manufacturing Company
9%
Computer Software Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise5
Large Enterprise32
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise3
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Aternity?
Riverbed is costly in the Indian market; I would rate the pricing for Alluvio Aternity as a higher price.
What needs improvement with Aternity?
In my opinion, Riverbed can make Alluvio Aternity better by having the same Aternity agent help in security, such as antivirus or EDR, which would be useful, allowing customers to avoid having mult...
What needs improvement with Micro Focus Real User Monitor?
The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...
What is your primary use case for Micro Focus Real User Monitor?
The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...
What advice do you have for others considering Micro Focus Real User Monitor?
I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.
 

Also Known As

Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM
 

Overview

 

Sample Customers

Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
Avea, Maccabi Healthcare Services, TEB
Find out what your peers are saying about Alluvio Aternity vs. OpenText Real User Monitoring and other solutions. Updated: March 2026.
884,328 professionals have used our research since 2012.