Alluvio Aternity vs Micro Focus Real User Monitor comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Alluvio Aternity and Micro Focus Real User Monitor based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Management (APM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Alluvio Aternity vs. Micro Focus Real User Monitor Report (Updated: November 2022).
657,849 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We like the performance of the product.""The VPN is one of the solution's most valuable features for us.""It does everything we wanted it to do.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""The most valuable feature is application monitoring.""The stability of New Relic APM is very good.""To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

More New Relic APM Pros →

"The data the solution provides is valuable to us; we can see the health of the machines, how they are performing, and what might be causing issues on a particular machine.""It is useful for working out whether there are any issues in the network or between the endpoints. It is also useful for working out any performance issues. It has been useful for a lot of stuff around Teams. Our customers like to know what's happening with Teams when they call in. It is helpful for easily profiling users. It records all the applications that are being used for each user, and you can see what users are doing. It is very good in terms of performance. You don't have to wait forever to try and get reports or results. It is quite quick to get everything that you need out of the software.""The infrastructure data, especially the CPU and memory data, is per second, which makes it outstanding as compared to other solutions. Its licensing cost is very low for us.""There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity score that tells you how good or bad the experience is for a user on that particular machine, for a particular app. It neatly encapsulates the pain of the user in a single score. It's very easy to find issues and then drill down further into those issues, based on that score."

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"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application.""Real User Monitor has improved our productivity.""Very easy to implement.""The reporting feature is good for us."

More Micro Focus Real User Monitor Pros →

Cons
"I haven't come across any features that are lacking.""New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided.""New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information.""Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great.""The solution is quite expensive.""It is very difficult to award the service level cycles at an endpoint level.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

More New Relic APM Cons →

"Their technical support should be improved in terms of response time. Its stability should also be better. We are currently using version 10, and its stability is not so high. The server crashes from time to time and needs to be restarted. Sometimes, you also have problems with applications.""For me, the biggest problem is the price. It is not so much about how much it costs. It is about Aternity only giving you 12 months upfront. So, you got to purchase it for 12 months. A lot of our customers are on a per-user-per-month type billing. They are all OPEX rather than CAPEX. It would be a lot better for our customers if there was an option available for OPEX so that it is billed on a monthly basis than a yearly basis. They've got only Windows agents. They don't actually have mobile agents. It would be a lot better if they could also integrate Android and iOS because then we can start pulling steps and performance management out of users' mobile devices. That's the biggest addition I would suggest at the moment. A lot of our customers have desktops as well as tablets or mobile devices. We should be able to monitor that stuff as well.""In terms of a new feature, it would be good if we could restrict a user to a specific application or server. We have several customers, and we have to set up one or two servers for each customer. We have to set up one server for production and one for the test environment. Each user at the customer level can see all applications and the data of all applications, which is not really useful and good. We should be able to restrict user access at the application level or server level.""I want more reporting around asset management, with greater flexibility and customization ability.""I would like to see more granular performance counters collected and viewable from the endpoints. That would be great.""Its user interface and features should be improved. They don't support new versions of certain Linux editions. That is one of the reasons why we have to move to another solution."

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"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel.""Some issues with login errors.""Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely.""This technology is considered to be older."

More Micro Focus Real User Monitor Cons →

Pricing and Cost Advice
  • "The price was one of the reasons we chose this solution."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • "The pricing is fine."
  • "I think the pricing is reasonable."
  • More New Relic APM Pricing and Cost Advice →

  • "You have to purchase it for 12 months, which is an issue because a lot of our customers are on a per-user-per-month type billing. There are a few additional costs. A lot of customers only get the essential licenses, and then they get what they call the application add-ons on top. They have to pay depending on how many customers and applications they want to monitor."
  • "Its licensing cost is very low. That's one of the reasons why we have kept it for so long. We get more than a 70% discount on the maintenance licenses. Its cost is very low for us, but if you buy it new, it would be much more expensive at the retail price."
  • "The pricing is reasonable for the value that it gives because it does allow you to measure the cost ramifications of direct productivity loss for spends in both your infrastructure and on endpoints."
  • "We always try to reduce costs and purchase the Alluvio Aternity Essentials license."
  • More Alluvio Aternity Pricing and Cost Advice →

  • "If I compare with other vendors, other vendors are more expensive"
  • "Not expensive."
  • More Micro Focus Real User Monitor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
    Top Answer:One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor… more »
    Top Answer:I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without… more »
    Top Answer:There are many valuable features. If I had to single out one, it would be the UXI score. That's a proprietary Aternity… more »
    Top Answer:The pricing is reasonable for the value that it gives because it does allow you to measure the cost ramifications of… more »
    Top Answer:I would like to see more granular performance counters collected and viewable from the endpoints. That would be great… more »
    Top Answer:I have to say that I am very disappointed with this solution. It's very heavy, and it is a nightmare to deploy and… more »
    Top Answer:The price is approximately €30,000 ($35,500 USD) for the enterprise edition.
    Top Answer:Real User Monitor has improved our productivity.
    Comparisons
    Also Known As
    New Relic Mobile
    Aternity, Workforce APM, Aternity Frontline, Riverbed SteelCenter Aternity
    Micro Focus RUM, HPE RUM, MF RUM
    Learn More
    Overview

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and the software life cycle.

    There are an estimated 25 million engineers in the world across more than 25 distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and predictable user-based pricing. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

    Reviews from Real Users

    “To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. “ - Sreenivasula M., Sr. Engineer of Quality Assurance at a tech consulting company.

    The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing.” - A PeerSpot user who is a Middleware Specialist at a tech services company.

    Alluvio Aternity full-spectrum Digital Experience Management provides insight into the business impact of customer and employee digital experience by capturing and storing technical telemetry at scale from employee devices, every type of business application, and your cloud-native application service.

    It also helps you resolve issues quickly by showing you response time breakdown between client device, network, and application back ends. Aternity provides AI-powered visibility into the end user experience of every cloud, SaaS, thick client, or enterprise mobile app, whether it runs on a virtual, physical, or mobile device.

    Aternity Features

    Aternity has many valuable features, including:

    • Automatic discovery of every application in your enterprise portfolio, including SaaS and Shadow IT apps.
    • Click to render - measuring users' interactions with applications in the context of a business process.
    • Change validation - validating the impact of any type of device, application, or infrastructure change on end user experience.
    • Self-healing - automated remediation actions to recover from the most commonly expected user experience issues.
    • Anomaly detection - proactive notification of end-user issues
    • Transaction tracing of distributed applications - including cloud-native apps, via OpenTelemetry
    • Application troubleshooting - identify the cause of application issues

    Aternity Benefits

    Some of the biggest advantages the Aternity offers include:

    • Resolve problems quickly: With Aternity, you can monitor client-side latency, analyze the health and key metrics of the end user’s device, and correlate app performance to the virtual systems they are running on.
    • Reduce virtualization sprawl: Aternity helps you eliminate under-utilized resources with its ability to correlate the inventory of virtual desktop infrastructure to actual usage.
    • Experience level agreement (XLA): Aternity’s XLA feature can help your organization prove quality of service. Specifically, the XLA validates that business activity performance across all applications meets expectations by geography, department, and data center.
    • Mitigate IT transformation risk: Aternity helps you achieve success of both strategic and tactical IT initiatives.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Aternity users.

    PeerSpot user Ryan P., Head of Cyber Security Engineering & Oversight at a media company, says, "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."

    An Endpoint Administration Manager at a financial services firm mentions, “It gives you the ability to filter the comparison by geography, industry, or company size.” He also adds, “We have absolutely seen ROI. It's really given us a very high level of visibility that we've just not ever had.”

    A Regional Network Manager at a recruiting/HR firm comments, "Aternity provides metrics about actual employee experience of all business-critical apps, rather than just a few. It does some out-of-the-box monitoring for the Office suite, but you can create custom monitoring for any of your applications, whether a web client or a desktop application."

    A Sr. IT Manager at a manufacturing company states, "The most valuable feature is the application performance troubleshooting because Aternity is able to provide the performance from the end-user perspective. It doesn't just give the standard application logon time, etc., rather it's also able to measure the performance inside the application, the performance of specific transactions in the application, and break it down into three elements: the client time, the network time, and the server time. This gives us a lot of insights into what we need to focus on to improve the performance of an application."

    Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

    Offer
    Learn more about New Relic APM
    Learn more about Alluvio Aternity
    Learn more about Micro Focus Real User Monitor
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Maersk, SwissRe, Travis Perkins, Michelin, National Instruments, Simmons & Simmons, Lighthouse Guild
    Avea, Maccabi Healthcare Services, TEB
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Computer Software Company16%
    Media Company11%
    Retailer7%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company17%
    Comms Service Provider7%
    Government6%
    REVIEWERS
    Financial Services Firm39%
    Healthcare Company14%
    Legal Firm11%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm17%
    Government9%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm12%
    Government10%
    Comms Service Provider6%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business3%
    Midsize Enterprise10%
    Large Enterprise87%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business22%
    Midsize Enterprise11%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise12%
    Large Enterprise67%
    Buyer's Guide
    Alluvio Aternity vs. Micro Focus Real User Monitor
    November 2022
    Find out what your peers are saying about Alluvio Aternity vs. Micro Focus Real User Monitor and other solutions. Updated: November 2022.
    657,849 professionals have used our research since 2012.

    Alluvio Aternity is ranked 12th in Application Performance Management (APM) with 4 reviews while Micro Focus Real User Monitor is ranked 43rd in Application Performance Management (APM) with 4 reviews. Alluvio Aternity is rated 7.2, while Micro Focus Real User Monitor is rated 7.2. The top reviewer of Alluvio Aternity writes "Enables us to be a lot more agile and proactive in troubleshooting endpoint issues thanks to accurate UX scoring". On the other hand, the top reviewer of Micro Focus Real User Monitor writes "Reasonably priced, good reporting, and is reliable but they should use code injection". Alluvio Aternity is most compared with Nexthink, Dynatrace, AppDynamics, SysTrack and Datadog, whereas Micro Focus Real User Monitor is most compared with AppDynamics, Google Stackdriver, Dynatrace, VMware Tanzu Observability by Wavefront and Datadog. See our Alluvio Aternity vs. Micro Focus Real User Monitor report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.