AlertSite vs New Relic comparison

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AlertSite

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

AlertSite and New Relic are leading products in the monitoring sector. User reviews indicate that while AlertSite has an edge in pricing and support, New Relic's advanced features make it worth the investment.

Features: AlertSite offers comprehensive performance monitoring, quick alerting capabilities, and valuable insights for web and mobile applications. New Relic provides extensive analytics, in-depth error tracing, and advanced features with ample integration options, giving it an advantage over AlertSite.

Room for Improvement: AlertSite could improve by offering more flexible alerting options, enhanced dashboard customization, and additional integration capabilities. New Relic users suggest a more streamlined setup process, reduced complexity in navigation, and improved documentation for better usability. New Relic's complex interface is a significant concern for its users.

Ease of Deployment and Customer Service: AlertSite is known for its straightforward deployment and reliable customer support, making it user-friendly. New Relic users face challenges with deployment due to a complex setup process but appreciate the quality of the customer service. New Relic's deployment complexity is a drawback despite better customer support.

Pricing and ROI: AlertSite is seen as cost-effective, with notable benefits relative to its expense. New Relic users feel they get a high return on investment despite higher setup costs, thanks to its robust feature set. AlertSite is preferred for affordability, while New Relic justifies its pricing with superior ROI.

To learn more, read our detailed AlertSite vs. New Relic Report (Updated: June 2026).

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AlertSite vs. New Relic

June 2026

Helped 903,118 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AlertSite

Ranking in Application Performance Monitoring (APM) and Observability

38th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

API Monitoring Software (3rd)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AlertSite is 0.6%, up from 0.2% compared to the previous year. The mindshare of New Relic is 3.8%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
AlertSite	0.6%
Other	95.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

RituRaj

SDE 2 at Virtusa

Proactive monitoring has improved uptime and now detects performance issues before users suffer

The user interface and configuration experience could be more modern and streamlined in some areas, especially when managing a large number of monitors or creating complex monitoring workflows. Better navigation, integration, and more intuitive customizations for the dashboard and alerts would improve the overall operational experience. Dashboard customizations and reporting flexibility represent another improvement area. More advanced visualization options and an easier way to create tailored operational dashboards would help the team analyze trends and share insights more effectively. The integration ecosystem could also be expanded further, especially for modern DevOps and cloud-native workflows. Stronger native integrations with collaboration tools, observability platforms, and CI/CD pipelines would make it easier to fit into the evolving engineering environment. It would also help to have more automation-friendly capabilities such as easier API-based configurations, management, and infrastructure as code support for monitor provisioning. That would make large-scale monitoring management more efficient for the DevOps team. From a support perspective, the experience has been generally stable, but faster turnaround times for more complex technical issues and more detailed troubleshooting guidance would be beneficial. Improved documentation and more advanced implementation best practices for enterprise-scale deployment would also help the team onboard and optimize the platform more effectively. AlertSite would benefit from continued modernizations in a few areas. The biggest improvement would be a more intuitive and modern user experience for configuring monitoring, managing alerts, and navigating dashboards, especially in larger environments with many monitored services. Stronger integrations with modern cloud-native DevOps ecosystems including better automation support, richer APIs, and easy integration with CI/CD pipelines and observability platforms would also be helpful. Another improvement area is intelligent alert management. Features such as smart alert correlations, anomaly detections, and noise reduction would help operations teams focus on the most critical incidents more effectively.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of AlertSite is that it shows you a visual graph and also sends you notifications about errors, so you get immediate notifications about errors which means that your support team can start taking steps and more quickly make sure the site is up and that customer experience isn't interrupted in terms of using your system and your products. AlertSite is a very good tool. It's user-friendly, and you can see everything on the dashboard. Configuring it is also easy."

"The return on investment of this solution is well witnessed in our organization because of the integration and various capabilities that it offers to interact with the upstream or downstream systems."

"I found multiple features in AlertSite that I like. One is data monitoring history, for example, a history of the blackouts and the data. Sometimes, there's a glitch in the application that AlertSite can capture, and the tool notifies you about that glitch. It also identifies issues that could happen in the future. AlertSite is also a fast tool that you can use to monitor on-premise servers, internal applications, and even global applications. The data is available on a single UI in AlertSite, so there's no need to monitor and click on different applications or URLs. I also love that the tool is quite user-friendly, apart from being fast."

"My company went with AlertSite because as a tool, it's fast, easy to maintain, and provides great support."

"AlertSite has helped improve issue detection, reduce downtime risk, and support faster troubleshooting in the production environment."

"I highly recommend AlertSite to other users."

"The alerting capabilities of AlertSite were really helpful."

"If there are any issues, it triggers an alert within 30 seconds. When it triggers the alert, we go ahead and check it immediately. The alert is triggered on a real-time basis."

More AlertSite pros

"With the metrics from New Relic, we can improve the performance and reduce the downtime because we can identify problems and solve them more quickly."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"We have never faced any issues with this solution, and we are not worried about the technical capability."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"The best features in New Relic include its numerous API integrations and a good source of support."

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

More New Relic pros

Cons

"The user interface and configuration experience could be more modern and streamlined in some areas, especially when managing a large number of monitors or creating complex monitoring workflows."

"AlertSite requires improvements related to security, even at the enterprise level."

"AlertSite sometimes triggers false alerts or fake alerts, which needs to be rectified. When we see an alert and go ahead and run certain tests on it, the test always passes. However, on the main screen, it shows up as critical. Therefore, the false alert needs to be fixed."

"One area that needs improvement in AlertSite is the slow UI. I'm using the classic UI because it's quite user-friendly, or in human-readable format, but it's a little slow. It takes time to load all the monitors, so if that could be sped up, that would be helpful. The AlertSite support team also needs improvement in terms of availability. Most of the agents in the team aren't available 24 x 7, so if there's something you need to discuss, you need to tell the support team ahead of time to schedule it. Multiple times, when a case comes up during weekends or whenever my team is doing an update, support needs improvement, availability-wise. I use AlertSite for synthetic monitoring, so whatever is available right now is okay, but if I want to request a new feature on a website, currently, the UI refreshes automatically. I would like to have the option on AlertSite to configure that manually. The UI auto-updates every few minutes, so if I can control that manually, that would be helpful."

"What needs improvement in AlertSite is the documentation, particularly the lack of documentation. If there's a specific activity you want to do, you can't even find information on how to do it, so you have to contact the AlertSite support team to assist you, and only then would the issue be resolved. At the moment, it's not easy to find or get full documentation on how to deal with different issues. You always have to go back to AlertSite support and get help. The documentation for AlertSite could be improved and it's what I'd like to see in the next release of the tool because at the moment, the documentation isn't complete, so you'll have to contact support, but contacting support isn't an issue because the team responds to you quickly."

"What needs improvement in AlertSite is the documentation, particularly the lack of documentation."

"I could use a few changes to the user interface."

"In terms of support, it is all based on the cost of the subscription that our company purchased, but it wasn't great, and it could've been much better."

More AlertSite cons

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"The deployment process could be improved."

"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"The only limitation we experience is with Insights query limit of 1,000 transactions."

"I'd like second-by-second monitoring, instead of a five-minute lag time."

More New Relic cons

Pricing and Cost Advice

"My company pays to use AlertSite, but I'm unsure of the exact costs because it depends on how many monitors you have."

"We purchased the license once and had the option of selecting the number of user licenses."

"The cost is high."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"We feel it's a little bit pricey."

"Comparatively, the pricing is expensive."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The detection piece of it brings us a big return on investment."

"The pricing and licensing are too high."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"Cost is significant with a lot of extras."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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903,118 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Construction Company

23%

Financial Services Firm

13%

Comms Service Provider

11%

Educational Organization

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What is your experience regarding pricing and costs for AlertSite?

The experience with the pricing and licensing of AlertSite was generally reasonable for an enterprise monitoring solution, especially considering the value it provides for proactive monitoring and ...

What needs improvement with AlertSite?

What is your primary use case for AlertSite?

AlertSite is primarily used for applications and website monitoring to ensure uptime and performance availability for customer-facing services and APIs. The main use cases include monitoring web ap...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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Product Reports

Download AlertSite product report

AlertSite

July 2026

Download New Relic product report

June 2026

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

AlertSite offers efficient transaction monitoring with easy script creation through DejaClick Recorder. It supports multi-factor authentication, ensuring security. Analytical capabilities and rapid alerts enhance response times, making it ideal for enterprise-level monitoring.

AlertSite prioritizes transaction-based monitoring with DejaClick Recorder, allowing users to create scripts without coding. Its user-friendly dashboard and fast error notifications support time-sensitive issue resolution. Location features and data monitoring history are beneficial for tracking and analysis. While AlertSite excels in ease of use and speed, improvements are needed in support, generative AI, and documentation. Security weaknesses and slow UI issues are noted, requiring attention.

What are the key features of AlertSite?

Script Creation: DejaClick Recorder enables simple script creation without coding.
Security: Supports multi-factor authentication and OTP delivery.
Analytics: User-friendly dashboard for data analysis.
Alerts: Immediate notifications trigger under a minute.
Location Tracking: Comprehensive monitoring history and geographical data.

What benefits or ROI can users expect from using AlertSite?

Quick Response: Fast alerts improve time-sensitive resolution.
Cost Efficiency: Rapid issue resolution reduces downtime costs.
User-Friendly Interface: Simplifies data analysis and monitoring.
Scalability: Ideal for enterprise-level operations and cloud application monitoring.

Organizations implement AlertSite primarily for monitoring complex transactions, application performance, and server reliability. Its deployment on on-premises servers gives enhanced control, while features like DejaClick assist in monitoring cloud applications, user logins, and system uptime across sectors such as retail kiosks and IT infrastructure.

SmartBear

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club