Alemba Service Manager vs Ivanti Neurons for ITSM comparison

Alemba and Ivanti are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #30, while Ivanti is ranked #12 with an average rating of 8.3. Alemba holds a 1.0% mindshare in ISM, compared to Ivanti’s 2.1% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 92% of Ivanti users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

506 Views
501 Comparison Views

100% willing to recommend

Ivanti Neurons for ITSM

Read 17 Ivanti Neurons for ITSM reviews

1,401 Views
1,023 Comparison Views

92% willing to recommend

Alemba Service Manager

Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and Alemba Service Manager compete in the IT service management category. Ivanti Neurons for ITSM seems to have the upper hand due to its modern user experience and intelligent automation for operational efficiency.

Features: Ivanti Neurons for ITSM offers intelligent automation, machine learning-powered bots for predictive support, and proactive resolution capabilities. Alemba Service Manager includes robust change management, a comprehensive configuration management database, and customizable workflow automation.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM supports cloud and on-premises deployment with efficient customer support. Alemba Service Manager provides flexible deployment focusing on cloud services and strong customer service, facilitating smooth transitions.

Pricing and ROI: Ivanti Neurons for ITSM provides competitive pricing with automation-driven cost savings for immediate ROI benefits. Alemba Service Manager features a traditional pricing structure and scalable plans focusing on long-term returns.

To learn more, read our detailed Alemba Service Manager vs. Ivanti Neurons for ITSM Report (Updated: December 2025).

Buyer's Guide

Alemba Service Manager vs. Ivanti Neurons for ITSM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Ivanti Neurons for ITSM

Ranking in IT Service Management (ITSM)

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Help Desk Software (12th)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 1.0%, up from 0.8% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.1%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Ivanti Neurons for ITSM	2.1%
Alemba Service Manager	1.0%
Other	96.9%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Rajat_Srivastava

Manager - Technical Support at a tech vendor with 10,001+ employees

Has helped streamline ticketing and change management while offering clear documentation support

Documentation and learning materials are available for Ivanti Neurons for ITSM, and if you check the vendor sites, you will find documents for each feature. I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited. If a user believes in Ivanti, they should also believe in all its products including Ivanti Neurons for ITSM and Neurons because they are genuinely putting in hard work. This is reflected in the documentation, though I suggest they work on creating more videos. Other than that, you will find everything you need in the community site and documentation site. On a scale of 1-10, I rate Ivanti Neurons for ITSM an 8 out of 10.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"The workflow is very good, as well as customizable."

"Incident Management is the most valuable feature of the solution."

"The solution's installation depends on its customization. It is easy."

"The solution is easy to use and has a user-friendly interface"

"What I appreciate about Ivanti Neurons for ITSM is its comprehensive change request management system, which we utilize for server patching, workstation patching, BIOS updates, and driver updates, enabling us to have CAB meetings to discuss changes and approve them before implementation."

"The integrations are quite simple and clear."

"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"It is easy to set up."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

More Ivanti Neurons for ITSM pros

Cons

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The product should improve its ability to integrate with third-party tools."

"Support needs improvement in terms of responsiveness and timeliness."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Configuration requirements are extensive, even in basic Service Desk processes."

"The user interface must be made simpler and more effective."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"I believe that short videos should be created and uploaded for newcomers to learn quickly since time can be limited."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"The price is on the higher side. The support is included in the standard licensing fees."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

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881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

11%

Computer Software Company

11%

Financial Services Firm

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3
Large Enterprise	6

Questions from the Community

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What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

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What needs improvement with Ivanti Neurons for ITSM?

Regarding analytics and reporting in Ivanti Neurons for ITSM, I am not currently using it because I primarily use the reporting functions from the Endpoint Management tool. I am not sure if there i...

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Comparisons

JIRA Service Management vs Alemba Service Manager

Compared 48% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 27% of the time

ServiceNow vs Alemba Service Manager

Compared 25% of the time

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ServiceNow vs Ivanti Neurons for ITSM

Compared 19% of the time

BMC Helix ITSM vs Ivanti Neurons for ITSM

Compared 7% of the time

JIRA Service Management vs Ivanti Neurons for ITSM

Compared 7% of the time

Vision Helpdesk vs Ivanti Neurons for ITSM

Compared 6% of the time

Cherwell Service Management vs Ivanti Neurons for ITSM

Compared 6% of the time

More Ivanti Neurons for ITSM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Alemba Service Manager product report

Buyer's Guide

Ivanti Neurons for ITSM

January 2026

Download Ivanti Neurons for ITSM product report

Also Known As

vFire

HEAT Service Management

Interactive Demo

Alemba

Demo not available

Ivanti

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

Alemba Service Manager vs. Ivanti Neurons for ITSM

December 2025

Free Report: Alemba Service Manager vs. Ivanti Neurons for ITSM

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