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Alemba Service Manager vs Ivanti Neurons for ITSM comparison

Alemba and Ivanti are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #28, while Ivanti is ranked #6 with an average rating of 8.3. Alemba holds a 0.8% mindshare in ISM, compared to Ivanti’s 2.5% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 368 Views
  • 190 Comparison Views
100% willing to recommend
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 925 Views
  • 357 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Ivanti Neurons for ITSM and Alemba Service Manager compete in the IT service management category. Ivanti Neurons for ITSM seems to have the upper hand due to its modern user experience and intelligent automation for operational efficiency.

Features: Ivanti Neurons for ITSM offers intelligent automation, machine learning-powered bots for predictive support, and proactive resolution capabilities. Alemba Service Manager includes robust change management, a comprehensive configuration management database, and customizable workflow automation.

Ease of Deployment and Customer Service: Ivanti Neurons for ITSM supports cloud and on-premises deployment with efficient customer support. Alemba Service Manager provides flexible deployment focusing on cloud services and strong customer service, facilitating smooth transitions.

Pricing and ROI: Ivanti Neurons for ITSM provides competitive pricing with automation-driven cost savings for immediate ROI benefits. Alemba Service Manager features a traditional pricing structure and scalable plans focusing on long-term returns.

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To learn more, read our detailed Alemba Service Manager vs. Ivanti Neurons for ITSM Report (Updated: June 2025).
Buyer's Guide
Alemba Service Manager vs. Ivanti Neurons for ITSM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
6th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Help Desk Software (10th)
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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Anoir LOUHICHI - PeerSpot reviewer
Integration flexibility and informative dashboards enable effective workflow management
Ivanti Neurons allows me to adjust our workflow according to our needs. It offers flexibility, integration with our solution, sends alerts, and provides information about service availability. The tool also allows me to manage partners and deal with recurrent incidents and errors. The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
"This is an excellent alternative to ServiceNow for smaller companies."
"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."
"The solution's installation depends on its customization. It is easy."
"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."
"The integrations are quite simple and clear."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
More Ivanti Neurons for ITSM pros
 

Cons

"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"The patching for non-Windows OSes such as Linux is poor."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"Support needs improvement in terms of responsiveness and timeliness."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"The user interface must be made simpler and more effective."
More Ivanti Neurons for ITSM cons
 

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The product is much cheaper than ServiceNow."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
"The product is affordable for small businesses."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The price is on the higher side. The support is included in the standard licensing fees."
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Top Industries

By visitors reading reviews
Government
24%
Computer Software Company
16%
Non Profit
11%
Energy/Utilities Company
8%
Computer Software Company
14%
Financial Services Firm
12%
Government
10%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
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What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
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What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 58% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 42% of the time
More Alemba Service Manager Competitors
ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 29% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 10% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 9% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 8% of the time
Vision Helpdesk vs Ivanti Neurons for ITSM Logo
Vision Helpdesk vs Ivanti Neurons for ITSM
Compared 7% of the time
More Ivanti Neurons for ITSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
May 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
Ivanti Neurons for ITSM
June 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
 

Also Known As

vFire
HEAT Service Management
 

Interactive Demo

Alemba
Demo not available
Ivanti
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Buyer's Guide
Alemba Service Manager vs. Ivanti Neurons for ITSM
June 2025
Free Report: Alemba Service Manager vs. Ivanti Neurons for ITSM
Find out what your peers are saying about Alemba Service Manager vs. Ivanti Neurons for ITSM and other solutions. Updated: June 2025.
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