ITRS Geneos and Akamai mPulse compete in the monitoring solutions category. Users are happier with the support and pricing of ITRS Geneos but find the features of Akamai mPulse superior and worth the price.
Features: ITRS Geneos excels in infrastructure monitoring with users appreciating its stability and efficiency. Akamai mPulse stands out for real-time user experience analytics, giving detailed insights into web performance. Users prefer the detailed analytics provided by Akamai mPulse, although ITRS Geneos remains favored for its core monitoring capabilities.
Room for Improvement: ITRS Geneos users suggest improvements in report customization and integration with other tools. Akamai mPulse users recommend enhancements in mobile app monitoring and easier configuration. ITRS Geneos shows a need for broader integration while Akamai mPulse requires better flexibility in monitoring.
Ease of Deployment and Customer Service: ITRS Geneos users report a straightforward deployment process and commendable customer service. Akamai mPulse users note a slightly more complex deployment but appreciate responsive support. ITRS Geneos offers an easier deployment experience, whereas both products provide strong customer service.
Pricing and ROI: ITRS Geneos is perceived as cost-effective with a quick ROI. Akamai mPulse, though pricier, justifies its cost with comprehensive features. Users find ITRS Geneos provides a better balance of cost and return, while Akamai mPulse is seen as a valuable investment for in-depth performance analysis.
| Product | Market Share (%) |
|---|---|
| ITRS Geneos | 1.1% |
| Akamai mPulse | 0.6% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 12 |
| Large Enterprise | 39 |
Akamai mPulse is a real user monitoring (RUM) solution that gives performance engineers, administrators, and developers the ability to effortlessly visualize website functionality issues and identify ways to improve processes that conventional testing protocols do not find. mPulse gives users usable scenarios to better understand how processes such as user interactions, visual progress, and third-party resources may be disrupting the overall user experience and application delivery.
mPulse enables users to take a deep dive into the specific performance issues and complete comprehensive error analyses, to thoroughly understand the effect on critical user interactions such as conversions, page views, and more.
mPulse gathers and delivers data on an organization's website’s performance and metrics on user web browsing experiences. The mPulse feature “Boomerang” is a JavaScript Library that monitors the website page load time. Boomerang has a unique plugin architecture and works with all websites. The Boomerang feature is embedded on each page of an organization's website.
mPulse works seamlessly with Akamai solution Ion, so the RUM data can be instantly gathered once the Luna Control Center has been activated. Ion instantly attaches Boomerang to the organization’s web properties; there is no need to change the website code.
Akamai mPulse Benefits
ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.
Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.
Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.
For more information, please visit https://www.itrsgroup.com/products/geneos
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