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Akamai mPulse vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Akamai mPulse
Ranking in Application Performance Monitoring (APM) and Observability
57th
Average Rating
6.6
Reviews Sentiment
5.5
Number of Reviews
6
Ranking in other categories
No ranking in other categories
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
48th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (73rd), IT Infrastructure Monitoring (51st)
 

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Akamai mPulse is 0.6%, up from 0.5% compared to the previous year. The mindshare of ITRS Geneos is 1.0%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
ITRS Geneos1.0%
Akamai mPulse0.6%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Arivu Arumugam - PeerSpot reviewer
Staff Engineer at a financial services firm with 10,001+ employees
Lacking in regard to observation of the entire platform but does dynamic injections from within
There is little that's unique about mPulse but since the solution is part of Akamai, you can do dynamic injections from within the product which is a great feature. the UI is quite good. It offers a basic set of features but nothing unique other than that as part of Akamai, you can do dynamic injections.
Sanket - PeerSpot reviewer
Chief Manager at a marketing services firm with 501-1,000 employees
With the help of the solution, we can predict and prevent failures
Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides real-time monitoring for performance and availability of specific portions of the website without a significant data overhead."
"We are a worldwide company and we need to have a solution with good performance which the solution is providing us with; it has helped our company."
"The most valuable feature is the solutions overall performance. It is very efficient and accurate for our usage."
"Enables dynamic injections from within the product which is great."
"There's a good relationship between the price and the licences."
"It’s a very good product for performance tracking, I haven’t used many others, so I can’t comment on a competitive level."
"There is little that's unique about mPulse but since the solution is part of Akamai, you can do dynamic injections from within the product which is a great feature."
"It provides a great overview for management regarding user experience."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful."
"Complete end-to-end monitoring of apps and infrastructure with key performance metrics to identify and reduce transaction latencies."
"It's a great and powerful tool."
"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."
"The Geneos monitoring solution is a mature industry standard monitoring solution, and is present in over 90% of the invest banks in the city."
"It has helped us re-define the Monitoring operating model which in turn has made support teams more efficient by using features like commented snoozing on various levels, use of knowledgebase articles associated with each alert cell, metric logging for capacity monitoring etc."
"The monitoring of queues which helps us to stay ahead of issues and fix them before users start complaining."
 

Cons

"They work very well, only thing is they need more time to improve and fix all the issues."
"Scalability to larger volume of data seems to be hit or miss."
"The solution didn't help us much and that's the reason we never used mPulse on a full scale and why we chose to go with Dynatrace."
"In the next release, I would like to see the possibility of sharing the metric from this solution with other solutions."
"It needs a more intuitive GUI and more customization options."
"The end-to-end distributor tracing connectivity isn't there."
"A bit complex"
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"The main feature that needs work is the Dashboard designer. Currently we have to export metrics data in real-time into some other visualization tools in order to get better picture and have a bit more functional dashboard."
"​It needs to be easier to configure, especially with the JMX plugins.​"
"We sometimes experienced disconnects of the gateways which was a hard one to resolve."
"The graphical interface is nice but could be improved."
"Backward compatibility with deprecated features and in-system documentation on what configuration areas are needed to be updated can be improved."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
 

Pricing and Cost Advice

Information not available
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The pricing seems reasonable. We're happy enough with it."
"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
"You will get the best price if you get a single global deal."
"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
7%
Retailer
6%
Financial Services Firm
63%
Computer Software Company
5%
Construction Company
4%
Outsourcing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
 

Comparisons

 

Also Known As

SOASTA mPulse
Geneos
 

Overview

 

Sample Customers

Nordstrom, Gatwick, DirecTV, MSN, SquareSpace, SAP, Lenovo, Hallmark, myspace, Intuit, Kentucky Derby, Toys "R" Us, Netflix, Newsweek, The Washington Post, Lowe's, Nike, REI, Apple, Sears, Verizon, Wendy's, Huawei
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about Akamai mPulse vs. ITRS Geneos and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.