This approach has saved us time and also improved accuracy compared to how we handled those requests before. Previously, it used to take our developer or one of our workers maybe three minutes to search for a product or to search for something, but using Aisera's AI Copilot, they can do it within seconds. Aisera's AI Copilot has increased the auto-resolution rates to about 65 to 80%, which in turn reduces the mean time to resolution ratio and frees up human agents for complex work. Some of this auto-resolution involves ticket deflection, where Aisera's AI Copilot handles low-hanging fruit, such as requests for password resets or software access requests, which in turn prevents a massive volume of Level 1 support tickets from ever reaching the human desk. Aisera's AI Copilot positively impacts our organization mostly by helping the Agent Assist. Agent Assist has helped us to offset some of the workloads reaching our human customer support, which in turn has made our customer support quite effective and timely. We have increased our response time and also received positive feedback from our customers since using Aisera's AI Copilot. Mostly, Aisera's AI Copilot has saved a lot of time on our side.
