No more typing reviews! Try our Samantha, our new voice AI agent.

Aisera’s AI Copilot vs Knostic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aisera’s AI Copilot
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
AI Customer Support (37th), AI IT Support (19th)
Knostic
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Generative AI Security (15th)
 

Mindshare comparison

Aisera’s AI Copilot and Knostic aren’t in the same category and serve different purposes. Aisera’s AI Copilot is designed for AI IT Support and holds a mindshare of 1.3%.
Knostic, on the other hand, focuses on Generative AI Security, holds 2.7% mindshare, up 2.5% since last year.
AI IT Support Mindshare Distribution
ProductMindshare (%)
Aisera’s AI Copilot1.3%
Zendesk3.8%
Okta Platform3.7%
Other91.2%
AI IT Support
Generative AI Security Mindshare Distribution
ProductMindshare (%)
Knostic2.7%
Prompt Security10.8%
Lakera8.3%
Other78.2%
Generative AI Security
 

Featured Reviews

Edwin Nderitu - PeerSpot reviewer
BI Analyst at Zoho
AI copilot has transformed support workflows and now resolves routine requests in seconds
This approach has saved us time and also improved accuracy compared to how we handled those requests before. Previously, it used to take our developer or one of our workers maybe three minutes to search for a product or to search for something, but using Aisera's AI Copilot, they can do it within seconds. Aisera's AI Copilot has increased the auto-resolution rates to about 65 to 80%, which in turn reduces the mean time to resolution ratio and frees up human agents for complex work. Some of this auto-resolution involves ticket deflection, where Aisera's AI Copilot handles low-hanging fruit, such as requests for password resets or software access requests, which in turn prevents a massive volume of Level 1 support tickets from ever reaching the human desk. Aisera's AI Copilot positively impacts our organization mostly by helping the Agent Assist. Agent Assist has helped us to offset some of the workloads reaching our human customer support, which in turn has made our customer support quite effective and timely. We have increased our response time and also received positive feedback from our customers since using Aisera's AI Copilot. Mostly, Aisera's AI Copilot has saved a lot of time on our side.
Use Knostic?
Leave a review
report
Use our free recommendation engine to learn which AI IT Support solutions are best for your needs.
900,644 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
No data available
 

Overview

Find out what your peers are saying about Okta, Freshworks, BMC and others in AI IT Support. Updated: June 2026.
900,644 professionals have used our research since 2012.