No more typing reviews! Try our Samantha, our new voice AI agent.

Aisera’s AI Copilot vs Clumio comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aisera’s AI Copilot
Ranking in AI IT Support
10th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
AI Customer Support (12th)
Clumio
Ranking in AI IT Support
8th
Average Rating
9.2
Reviews Sentiment
5.8
Number of Reviews
7
Ranking in other categories
Backup and Recovery (16th), Cloud Backup (11th), SaaS Backup (3rd)
 

Mindshare comparison

As of August 2026, in the AI IT Support category, the mindshare of Aisera’s AI Copilot is 1.3%. The mindshare of Clumio is 1.2%. It is calculated based on PeerSpot user engagement data.
AI IT Support Mindshare Distribution
ProductMindshare (%)
Clumio1.2%
Aisera’s AI Copilot1.3%
Other97.5%
AI IT Support
 

Featured Reviews

Vinitha Kundawad - PeerSpot reviewer
Network Implementation Engineer at Cisco
Automation of IT support has reduced repetitive tasks and now improves service efficiency
I believe that Aisera's AI Copilot could be improved with a more simplified initial implementation. There should be more out-of-the-box workflows as we have within other AI Copilots, and there should also be improved troubleshooting dashboards and better visibility for us to make AI decision-making. Additionally, while the support quality is generally good, I see that the implementation success depends heavily on planning, knowledge readiness, and integration design, but the customer support experience could be improved. I believe there are improvements needed that I haven't mentioned yet, including measurable productivity benefits and good enterprise integrations, which will also be appreciated. Since our success depends on data quality, that should also be improved, and the initial implementation must also see improvements so that we have a faster onboarding experience and easier performance and ROI reporting.
Devin Mehta - PeerSpot reviewer
IT Manager Infrastructure & Security at VISBY MEDICAL, INC.
Secure backups have simplified compliance and now provide immutable protection for cloud workloads
The best features that Clumio offers are the ability to know when a backup has completed, to know how to restore both files at the file level and also restore EBS backups, point-in-time restores, as well as snapshots. Clumio has positively impacted our organization by providing us with the peace of mind of knowing that all of our EC2 instances are securely backed up. This peace of mind has translated into measurable outcomes as we adhere to NIST 800 compliance, and with that, we need immutable backups and the ability to have backups that do not exist within our existing tenants. Clumio fixes that problem for us.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, Aisera's AI Copilot has become much more than a helpdesk tool for me; it is a central nervous system connecting employees to information and IT support across the entire organization."
"Aisera's AI Copilot has achieved up to 75% automation of user requests, which is going to reduce our 80% consumer operation costs."
"We now have the peace of mind knowing that our entire AWS infrastructure is fully backed up into an air-gapped environment."
"Clumio gave us a genuinely isolated vault that sits outside our AWS Organization's blast radius."
"Working with the Clumio/Commvault team has been a very good experience."
"Clumio proved to be the most cost-effective option."
"Clumio has a straightforward setup"
"We have been able to safely and securely save our backups off of AWS."
"Clumio has positively impacted our organization by providing us with the peace of mind of knowing that all of our EC2 instances are securely backed up."
 

Cons

"I believe that Aisera's AI Copilot could be improved with a more simplified initial implementation."
"There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers."
"They need to improve their SQL backup services"
"More alignment with Clumio and Commvault branding would have helped us understand the product better during the discovery phase."
"We are still exploring the areas where improvements might be needed."
"It would be beneficial to show when backups are available and to receive alerts if there are any issues with the backups."
"The credit system can be confusing, but if you talk to your account manager, they can help alleviate those concerns."
"The account onboarding process deploys around 20 IAM roles per account, which is heavy."
report
Use our free recommendation engine to learn which AI IT Support solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Outsourcing Company
13%
Comms Service Provider
13%
Manufacturing Company
9%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise7
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise4
Large Enterprise5
 

Questions from the Community

What needs improvement with Aisera’s AI Copilot?
There are several areas for improvement. First, hallucination control: being an LLM-based system, Aisera's AI Copilot occasionally generates confident but incorrect answers. Better guardrails and u...
What is your primary use case for Aisera’s AI Copilot?
I use Aisera's AI Copilot mainly for three things: automating repeated IT support tickets, providing instant AI-powered answers to employee queries, and integrating with existing tools such as Slac...
What advice do you have for others considering Aisera’s AI Copilot?
I would add that in my team or my perspective, a few additional things are worth sharing. One thing that genuinely surprised me was how different team members interacted with Aisera's AI Copilot di...
What is your experience regarding pricing and costs for Clumio?
My experience with pricing, setup cost, and licensing was smooth; we received pricing that was cheaper than N2W, and it was a smooth transition from N2W to Clumio.
What needs improvement with Clumio?
I cannot think of any features that could make Clumio better. The only other tweaks I would like to see with Clumio are that it provides more granular reporting and dashboards for showing what is b...
What advice do you have for others considering Clumio?
I rate Clumio a 10 overall. I chose a 10 for Clumio because it is a secure, cloud-based backup solution that we do not have to host; it is hosted externally, and the backups are immutable, in addit...
 

Overview

 

Sample Customers

Information Not Available
Cava Restaurants, Pacific Dental Services, Defiance Digital, Frogslayer, Motion Picture Associations, Point Loma, Club Assist, Immigrant Services Calgary (ISC), Lakeside Process Controls, Maple Reindeers
Find out what your peers are saying about Aisera’s AI Copilot vs. Clumio and other solutions. Updated: June 2026.
909,725 professionals have used our research since 2012.