Agiloft Service Desk Suite and Sendbird compete in the customer support and communication software category. Agiloft Service Desk Suite has an advantage in pricing and support, while Sendbird leads with its communication features.
Features: Agiloft Service Desk Suite provides customizable automation tools, robust workflows, and flexibility in support processes. Sendbird offers API-driven messaging capabilities, real-time communication, and features that enhance direct user engagement.
Ease of Deployment and Customer Service: Agiloft Service Desk Suite offers a straightforward deployment model with comprehensive onboarding assistance and responsive customer service. Sendbird comes with extensive API documentation, rapid integration, and specialized support for its messaging platform, requiring more technical expertise.
Pricing and ROI: Agiloft Service Desk Suite is competitive in pricing, providing high returns on investment through efficient support operations. Sendbird is priced higher but justifies the cost with features that improve user interaction processes, delivering significant ROI in communication-sensitive environments.
| Product | Market Share (%) |
|---|---|
| Sendbird | 0.5% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 98.8% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.
Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.
What are Sendbird's most noteworthy features?Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.
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