Agiloft Service Desk Suite and N-able MSP Manager are competitors in the service management software market. Agiloft has the upper hand in customization and scalability, while N-able MSP Manager is stronger in intuitive operation and workflow integration.
Features: Agiloft Service Desk Suite offers rich customization, robust scalability, and advanced process automation, supporting complex IT environments. N-able MSP Manager provides an intuitive interface, ease of use, and workflow simplicity, catering to smaller teams seeking straightforward operations.
Ease of Deployment and Customer Service: Agiloft Service Desk Suite requires initial configuration, leading to longer deployment time but offers strong customer support for customization. N-able MSP Manager ensures quicker deployment with integrated services and consistent support, beneficial for companies favoring faster implementation without extensive setup.
Pricing and ROI: Agiloft Service Desk Suite involves higher setup costs but can achieve greater ROI for businesses needing tailored solutions. N-able MSP Manager provides more accessible pricing with straightforward setup, appealing to small to medium-sized businesses seeking immediate benefits without significant initial investment.
| Product | Market Share (%) |
|---|---|
| N-able MSP Manager | 1.3% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 98.1% |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
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