We performed a comparison between Agiloft Service Desk Suite and N-able MSP Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"This is a premier product and it has been around for a long time."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. Agiloft Service Desk Suite is rated 9.6, while N-able MSP Manager is rated 8.4. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.
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