Adobe Commerce vs Bigcommerce vs HCL Digital Commerce comparison

"The ecosystem includes thousands of vendors who are providing third-party add-ons."

"Magento is very flexible, and it's one of the biggest e-commerce platforms."

"The product can be maintained effortlessly."

"The platform provides an easy way to customize its features."

"What I appreciate most about Adobe Commerce is the customizable element, as absolutely everything in Adobe Commerce is customizable."

"It provides AI features, including a tool called Insight for AI-driven product recommendations."

"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

"BigCommerce has an excellent B2B interface, which gives merchants the ability to sell with different price books and the ability to segment clients."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"I haven't faced any issues with the product's stability."

"Has all the modules needed for an order management solution."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."

"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."

"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."

"The solution takes a huge amount of time to complete the root cause analysis."

"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."

"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."

"The theme editor that was recently added is wonderful, but it not totally intuitive."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"Lacks option to purchase individual modules."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"The cost of implementation is cheap compared to other solutions."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"For our companies and our users, the price is quite high."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."