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Acronis Cyber Protect Cloud vs CTERA Enterprise File Services Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Acronis Cyber Protect Cloud enhances security, prevents downtime, simplifies management, and delivers ROI through efficient data protection and antivirus.
Sentiment score
6.8
CTERA Enterprise File Services reduced costs and time, minimized manual storage, and eliminated SSD and alternative storage needs.
Adding SSD storage to Windows file servers is expensive, and we no longer need to back up those devices.
I am positive that CTERA has helped reduce the total cost of ownership by eliminating the need for manual storage management and reducing storage service processes.
 

Customer Service

Sentiment score
6.9
Acronis Cyber Protect Cloud support is mostly praised for responsiveness but criticized for occasional delays and language limitations.
Sentiment score
8.3
CTERA's platform provides responsive support, rated highly for proactive assistance and efficient issue resolution by knowledgeable agents.
Their expertise and consulting are very good, especially for Indian business.
They swiftly address concerns and take ownership of the call, providing a very satisfactory support experience.
High-priority issues are handled promptly.
I would rate their support a ten out of ten.
 

Scalability Issues

Sentiment score
7.9
Acronis Cyber Protect Cloud is highly scalable and adaptable, ideal for SMEs, though some struggle with its pricing.
Sentiment score
8.4
CTERA's platform is scalable and easy to expand globally, though CPU and memory licensing constraints may pose challenges.
If we need to upgrade CPU and memory, we should be able to do that without a license upgrade.
CTERA is a very scalable product, allowing us to grow.
It offers good scalability options, including vertical and outward scalability.
 

Stability Issues

Sentiment score
7.9
Acronis Cyber Protect Cloud is stable, with reliable performance and occasional bugs, supported by regular updates and solid stability.
Sentiment score
7.7
CTERA's platform faced initial bugs but improved over time, earning high stability ratings with reliable data access.
It has been pretty stable since then.
We had things deployed for years, and we were suddenly getting cloud sync issues that were crashing our sites.
It is very stable and reliable.
 

Room For Improvement

Acronis Cyber Protect Cloud requires improvements in UI navigation, support speed, pricing, reporting, usability, storage, recovery, and compatibility.
The CTERA platform needs improvements in monitoring, updates, UI, logging, and performance, while users value current features and support.
I would like to see more mature XDR and EDR features.
AI and automation features could enhance the platform, such as AI-powered search, predictive storage analytics, and intelligent alerts for proactive monitoring.
The main problem is that if two people are working on the same file, for example, one in the U.S. and one in Israel, they can overwrite each other’s work without any notification.
It would help to have a global single-pane-of-glass view of all my CTERA devices.
 

Setup Cost

Acronis Cyber Protect Cloud is cost-effective, scalable, offers flexible pricing, and includes a free trial with advanced features.
CTERA offers cost-effective enterprise file services with flexible licensing, providing significant savings over EMC and Nasuni, especially in Israel.
In India, the pricing of Acronis Cyber Protect Cloud is relatively low compared to other competitors.
Unlike other solutions that require hardware purchases, CTERA offers software licensing with flexibility across multiple infrastructure providers.
CTERA’s pricing should be more proportional and accessible so that cost is not the factor preventing customers from purchasing.
CTERA's pricing seems to be on par with some of the other players, such as Nasuni and Azure.
 

Valuable Features

Acronis Cyber Protect Cloud provides versatile, cost-effective cybersecurity and backup solutions with easy management, scalability, and ransomware protection.
CTERA excels in scalability, flexibility, data management, and protection, making it ideal for hybrid cloud and remote work environments.
AI functionality enhances malware and threat detection by summarizing vulnerabilities, providing engineers with a direct idea about what needs to be covered.
As soon as something is written to the device, CTERA copies it to the cloud, where it's versioned with snapshots so we can recover it.
A vital advantage of this platform is its instantaneous recovery capability, allowing seamless access to a secondary gateway if the primary one fails.
It is a three-in-one solution for us. It is a file-sharing platform, an archiving solution, and also a backup solution.
 

Categories and Ranking

Acronis Cyber Protect Cloud
Ranking in Cloud Backup
8th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
54
Ranking in other categories
SaaS Backup (3rd)
CTERA Enterprise File Servi...
Ranking in Cloud Backup
7th
Average Rating
9.2
Reviews Sentiment
7.4
Number of Reviews
10
Ranking in other categories
File System Software (2nd), NAS (4th), Cloud Migration (3rd), Cloud Storage (4th), Disaster Recovery (DR) Software (6th), Cloud Storage Gateways (1st), Content Collaboration Platforms (9th)
 

Mindshare comparison

As of October 2025, in the Cloud Backup category, the mindshare of Acronis Cyber Protect Cloud is 1.6%, up from 1.6% compared to the previous year. The mindshare of CTERA Enterprise File Services Platform is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Backup Market Share Distribution
ProductMarket Share (%)
CTERA Enterprise File Services Platform0.6%
Acronis Cyber Protect Cloud1.6%
Other97.8%
Cloud Backup
 

Featured Reviews

Stavros Samiotis - PeerSpot reviewer
Restores files accidentally deleted by developers and efficiently blocked a lot of attacks against our servers
The backup, the vulnerability assessment, and the anti-malware capabilities have been most impactful for data protection. Acronis approaches cybersecurity holistically, focusing on five key pillars: * Protection * Detection * Response * Recovery * Forensics It covers the need to block threats, investigate incidents, and ensure disaster recovery. This approach aligns well with current cybersecurity trends, including backups and deploying Malware Endpoint Detection and Response (EDR) systems alongside Security Orchestration, Automation, and Response (SOAR) systems. While it doesn't yet include features like password management or security awareness training for end-users, Acronis has announced plans to integrate those in upcoming updates.
Richard Saini - PeerSpot reviewer
The ransomware recoverability has helped with our data protection mandates
File replication and versioning seem to work very well. We did have some challenges at the beginning, but all of that has been resolved now. It works very well. It does what our users require. Replication is excellent. We needed that, and the versioning is also pretty important. One of the reasons we chose CTERA Enterprise File Services Platform was the requirements we had to have ransomware protection. Our existing solution at the time would not have met those requirements of being able to restore from a ransomware incident. What we wanted from a platform was the ability to restore a snapshot or restore a file system or data back to a previous point in time, and CTERA Enterprise File Services Platform offered us that. Availability was a very key feature of why we liked the solution. It is effectively like the disaster recovery feature, and that also lends itself to replication. It works very well for our ransomware recovery objectives. There is business growth due to being able to offer greater storage capacity for them. Before, we were running into storage limitations, and now that we have enabled CTERA, we can accommodate more data and users. When it comes to reduction in recovery time objectives, we have not used it in that way. However, we are anticipating that our recovery time objectives will come down from over a month to hours or days. Recovery point objectives will also effectively be down to hours. It is hard to say how much it has freed up IT resources for other projects or tasks. Now that it is fully implemented and fully working, we are spending a lot less time looking after it. It has drastically reduced the amount of time we used to spend on backups. It is hard to provide the metrics, but six hours a month or something like that would be fair. The ransomware recoverability feature has definitely helped with our data protection mandates. It has reassured our security teams that we are in a good place with regard to securing the data and being able to recover the data.
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Top Industries

By visitors reading reviews
Comms Service Provider
19%
Computer Software Company
14%
Real Estate/Law Firm
6%
Retailer
5%
Computer Software Company
68%
Educational Organization
4%
Financial Services Firm
4%
Retailer
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

What do you like most about Acronis Cyber Protect Cloud?
It covers the need to block threats, investigate incidents, and ensure disaster recovery. This approach aligns well with current cybersecurity trends.
What needs improvement with Acronis Cyber Protect Cloud?
I would like to see more mature XDR and EDR features. Additionally, for backups, I would like more replication options beyond the current VMXI replication. Specific areas also need improvement, and...
What is your primary use case for Acronis Cyber Protect Cloud?
We are a distributor of cybersecurity and IT solutions. I am responsible for Acronis development in our country. We use both Acronis Cyber Protect On Prem and Cyber Protect Cloud.
What is your experience regarding pricing and costs for CTERA Enterprise File Services Platform?
I believe CTERA could improve their pricing experience by customizing price lists per region. For example, there is a difference between what is sold to customers in Israel versus U.S. customers. I...
What needs improvement with CTERA Enterprise File Services Platform?
There’s an issue with permissions, they aren’t always as transparent for customers as Microsoft’s, for example. Integrations with AI could also be improved, and error messages should be clearer, mo...
What is your primary use case for CTERA Enterprise File Services Platform?
CTERA connected us with Bezeq, which is a communications company in Israel that also sells similar solutions, and we also set up a portal. We were then Bezeq's integrator, until Bezeq decided to st...
 

Also Known As

Acronis Protect Cloud, Acronis Backup Cloud
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

Zebra Systems
McDonald's, WPP, US Navy, Gore, Festo, Stryker, Bezeq, PERI
Find out what your peers are saying about Acronis Cyber Protect Cloud vs. CTERA Enterprise File Services Platform and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.