Accenture SalesForce.com is implementing solutions that incorporate multiple Salesforce cloud - Sales Cloud, Marketing Cloud, Service Cloud, Chatter, Force.com, Data.com and Heroku simultaneously. Implementation solutions fall into three broad categories:
- Strategy & Architecture - Accenture lays the foundation for the Salesforce journey with assessment tools and roadmaps that help clients not only identify cloud challenges and opportunities, but also achieve their desired end states.
- Agile Execution - Each deployment is designed to leverage new approaches, methodologies and commercial models that will deliver on the Salesforce promise of agility and scalability.
- Elastic Operations - Accenture delivers real business value in customer relationship management and customer experience management, sales force automation, partner relationship management, customer service, contact center and call center, social media, marketing (including marketing resource management and digital marketing), human resource management, and platform and customer development.
HCL offers services assisting customers in aligning their Salesforce.com CRM strategy and processes with their business strategy. HCL is a Cloud Alliance Partner of Salesforce.com and helps accelerate business transformation on the Cloud across an enterprise by offering an integrated approach towards business processes, technology, application, and data. HCL is a one stop solution provider with end-to-end service offerings covering cloud strategy articulation, cloud readiness assessment, CRM strategy definition, process blueprinting, Salesforce.com consulting, implementation, integration services and Force.com platform development.
