Cisco XDR pros and cons

Vendor: Cisco

4.4 out of 5

6 reviews
100% willing to recommend

Pros & Cons summary

Cisco XDR offers robust threat intelligence integration with firewalls and enhances business efficiency through automation, saving time and improving customer satisfaction. Technical support is well-regarded, and users appreciate the flexibility to create custom reports. However, pricing and licensing complexities can impact visibility and manageability, especially with domain blocking limitations and initial login issues. Bundling with products like Meraki or Firepower Threat Defense could improve value.

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Prominent pros & cons

PROS

Cisco XDR provides powerful threat intelligence and seamless integration with the Firewall.

Technical support from Cisco is highly regarded as good and very helpful.

The automation tool in Cisco XDR is a favorite feature, saving considerable time through crafted automations and workflows.

The reliability of Cisco XDR is highly appreciated.

Cisco XDR offers flexibility in creating customized reports and dashboards, making data analytics meaningful for business purposes.

CONS

They need to provide better pricing and bundle XDR licenses with products like Meraki or Firepower Threat Defense.

There is limited visibility due to the licensing structure, requiring advantage or premier licensing for more visibility, which involves additional costs.

The ability to block only 100 domains at a time due to a 2,000 character max limit is a limitation when attempting to block a larger list of domains.

Initial setup issues were noted, with difficulties experienced in logging into Cisco XDR.

Licensing is complicated, with costs depending on various factors, complicating the process.

Cisco XDR Pros review quotes

Joseph Houghes

Cloud Architect at Pure Storage

Jun 11, 2025

The feature I appreciate the most about Cisco XDR is the flexibility for a user to be able to create their own reporting and dashboards, ingest all the analytics, and make it something meaningful to their business to actually get real, purposeful information out of just a swamp of data.

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Colin Oxendine

SOC Analyst at a educational organization with 501-1,000 employees

Apr 14, 2025

One of my favorite features of Cisco XDR is the automation tool, which saves a lot of time because we can craft these automations and workflows.

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Matthew Dean

Network Engineer at BTC Broadband

Jun 9, 2025

The features of Cisco XDR benefit my company since time is money. When outages happen and when a customer can't reach the internet, they get agitated. Therefore, the quicker we can mitigate an issue, our customers get happier in a quicker fashion.

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Buyer's Guide

Extended Detection and Response (XDR)

September 2025

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Aruna Udawatte

Director -Digital Transformation at Convergence

Mar 11, 2025

Technical support from Cisco is good and very helpful.

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Anonymous91798

Core Network Engineer at a comms service provider with 501-1,000 employees

Jun 11, 2025

The feature I appreciate the most about Cisco XDR is the reliability.

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Umair Siddiqi

Network Security Specialist at a government with 1,001-5,000 employees

Feb 18, 2025

Cisco XDR offers threat intelligence and links with the Firewall.

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Cisco XDR Cons review quotes

Joseph Houghes

Cloud Architect at Pure Storage

Jun 11, 2025

I would say I got to stop beta testing myself.

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Colin Oxendine

SOC Analyst at a educational organization with 501-1,000 employees

Apr 14, 2025

If we have a list of domains we need to block, such as 4,000 domains, I can only block 100 domains at a time because if I put in more than 100 domains, I hit that 2,000 character max and can't continue with an investigation. Being able to put in all 4,000 domains, without a character limit or observable limit, would make doing those case books a whole lot easier and blocking those domains a whole lot easier too.

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Matthew Dean

Network Engineer at BTC Broadband

Jun 9, 2025

Cisco XDR can be improved by addressing the upfront cost.

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Buyer's Guide

Extended Detection and Response (XDR)

September 2025

Download Free Report

Find out what your peers are saying about Cisco, CrowdStrike, Microsoft and others in Extended Detection and Response (XDR). Updated: September 2025.

DOWNLOAD NOW

872,837 professionals have used our research since 2012.

Aruna Udawatte

Director -Digital Transformation at Convergence

Mar 11, 2025

One area that needs improvement is the limited visibility due to the licensing structure. For more visibility, customers need the advantage or premier licensing, which involves additional costs.

Read full review

Anonymous91798

Core Network Engineer at a comms service provider with 501-1,000 employees

Jun 11, 2025

My only complaint about Cisco XDR is related to licensing, which is complicated.

Read full review

Umair Siddiqi

Network Security Specialist at a government with 1,001-5,000 employees

Feb 18, 2025

They need to provide better pricing and bundle XDR licenses with products like Meraki solutions or Firepower Threat Defense.

Read full review