Cisco Prime Reviews

Predominantly we have been using Cisco Prime to manage the wireless infrastructure for our enterprise customers. We also use it for pulling critical reports, monitoring alerts, and managing all the configurations of the wireless portfolio.

A customer's biggest problem is usually poor Wi-Fi, especially in meeting rooms or video conferences. Cisco Prime can help customers fix their Wi-Fi issues with scientific and digital data, which helps to improve the Wi-Fi experience of the customer. Even if most of the workforce goes back to the office, there would still be a need to connect to an office network using Wi-Fi, not only wired LAN cables.

Cisco Prime is a critical tool which helps us design the Wi-Fi network. If something doesn't work properly, the entire operations team can use it to troubleshoot and discover what went wrong in a particular building or floor.

Cisco Prime is a one-stop place to log in and manage our entire wireless infrastructure. We don't need to log in to individual devices to perform configuration changes, allowing us to pull critical historical reports for the customer. It is an excellent platform if the devices need to be upgraded or downgraded. It helps to maintain a database where we can manage the licenses of all the devices.

They can add 3D wireless maps to Cisco Prime. They can also improve the management of more enterprise devices. There is currently a way to manage more enterprise products, but it's not great. However, it is perfect for managing wireless devices.

Cisco is transitioning away from Prime and is getting replaced by Cisco DNAC, the next generation.

We have been using this solution for about eight to ten years, deployed on-premises. There is no cloud version of this solution, and we are using the latest version, 3.8.

It is very stable. No product on this planet is 100% bug-free, but Cisco Prime is one of the best tools for managing the wireless portfolio of Cisco products.

There are no issues with scalability. It is awesome.

The technical support is good. Cisco Prime has been in the industry for a long time, and many engineers have solid backgrounds.

The initial setup was pretty straightforward, and there is a lot of installation documentation available for free on Google and videos on YouTube. It's a very straightforward process if we consider the memory and CPU utilization. We only need two resources for the deployment, an onsite engineer and somebody working remotely. It took about an hour to deploy.

No maintenance is required, and we just need to ensure the license is valid. We have approximately 17 people using this solution.

There is a great return on investment because it is a centralized management platform where we can deploy to hundreds of locations. Without Cisco Prime, we would have to hire more network engineers to manage our 50 office locations across the globe. So it is an indirect cost saving for hiring employees.

The price of Cisco Prime is higher than Aruba, but the difference is not exponential.

Aruba has a similar product to Cisco Prime. However, Aruba's only advantage over Cisco Prime is its flexibility to host on cloud. With Aruba, you can host on a private or public cloud like Azure, AWS, or GCP.

I rate this solution a nine out of ten. Regarding advice, if a customer has decided to adopt Cisco Wireless, then Cisco Prime is a great choice. However, if they have decided to adopt a different vendor solution for wireless, then Cisco Prime may not be the best choice.

We use Cisco Prime for managing the switches and wireless.

Cisco Prime allows us to manage all the wireless controllers and access points.

Cisco Prime's initial setup is complex.

We have been using Cisco Prime for 10 years.

I rate Cisco Prime a seven out of ten for stability.

For our organization, Cisco Prime is pretty scalable.

Around eight users use Cisco Prime in our organization. The solution is extensively used in our company.

We're a Cisco network, and we used CiscoWorks before Cisco Prime.

It takes days or even months to get Cisco Prime's setup right. We implement the solution through an in-house team.

Cisco Prime's deployment requires a lot of data to be put inside and a lot of configuration.

The return on investment with Cisco Prime is good but not too fast.

I would recommend Cisco Prime to other users.

Overall, I rate Cisco Prime an eight out of ten.

We use this solution to troubleshoot our wireless systems, specifically regarding signal strength. We have 10 users and 5 admins for maintenance of this solution. 

This solution could be improved if it could monitor configuration changes.

I have been using this solution for five years. 

This is not a scalable solution. 

The customer service and support for this solution is good. When we have had a technical problem, we have worked together with them to fix any issues. 

Positive

We use this solution together with SolarWinds. We use SolarWinds to monitor set up and configuration changes. We use Cisco Prime to troubleshoot network signal.

The initial setup is straightforward. 

I would rate this solution a nine out of ten. 

We use Prime to manage all our Cisco products like wireless controllers, access points, switches, etc. 

The endpoint information Cisco Prime generates helps us troubleshoot, and it's also useful for compliance reporting and endpoint identification.

Cisco Prime is a little outdated. It will soon be discontinued and replaced by DNA Center, which offers similar functionality.

I have used Cisco Prime for about 10 years. 

I rate Cisco Prime 10 out of 10 for stability. 

I rate Prime eight out of 10 for scalability. Prime is a management tool, so the scalability is there. It's sufficient for our environment. 

I rate Cisco support eight out of 10. Overall, Cisco's support team is knowledgeable. They easily understand our questions and provide solutions fast. However, some of their engineers take longer, so I have to deduct a couple of points. 

Positive

I rate Cisco Prime nine out of 10. All Cisco products come with a quick start guide that tells you every step. The initial installation takes a few hours, but it takes longer to integrate and populate the system to capture all your information. You can complete the deployment in two days. 

I rate Cisco Prime seven out of 10 for affordability. All Cisco solutions are expensive. 

I rate Cisco Prime eight out of 10. I recommend it. It's a useful tool for managing large Cisco environments. 

The solution helps with the management and support of the enterprise network. 

The tool's performance is fine. 

The product needs to improve its stability. 

I have been using the product for more than 15 years. 

I would rate the solution's stability an eight out of ten since I have encountered bugs in the past. 

My company has 30-50 users for the product. 

The tool's setup is easy. One engineer is enough to handle the deployment and maintenance. 

I would rate the product an eight out of ten. 

Our primary use case for this solution is Assurance. It helps us manage and monitor analytics and fix issues such as poor voice quality. We can investigate by fetching reports and real-time alert generation for VoIP infrastructure. For example, suppose there is latency during calls, it can be immediately alerted to take immediate action before we investigate the deeper issue.

Cisco Prime could be improved for other devices like Aruba and Juniper by focusing on the features to be enabled for non-Cisco vendors. For example, the onboarding process could be improved and developed to enhance compatibility for non-Cisco devices. Otherwise, for Cisco infrastructure, it's well suited.

We have been using this solution for approximately ten years.

The solution's stability depends on the product's chosen requirements.

The solution is scalable.

We have had a good experience with customer service and support. They are responsive and helpful. They are available to assist when issues occur but do not provide support for the entire configuration process.

We previously used Juniper. However, it did not provide some of the parameters available on Cisco.

The product is both straightforward and complex. However, it is primarily straightforward because Cisco provides their OVA template and open virtual appliances for deployment using the VMware ESXi. Hence, it's easy to deploy, but it's a little bit difficult to configure according to your use cases and what is performed or delivered to the customer.

Deployment can be done in three ways and the time varies depending on the chosen one.

I cannot comment on pricing and licensing as another department handles it.

I rate this solution an eight out of ten. The solution is good but can be improved by including features for non-Cisco vendors. I recommend this tool to customers looking for a good tool that can provide an advanced level of monitoring for people with 90% infrastructure or inventory from Cisco.

We use Cisco Prime mainly to monitor and double-check if all access points are working correctly and in the correct places that they are intended to be. Additionally, we check the heat maps of the coverage of the wifi signal to see if it is the appropriate coverage.

The most valuable feature of Cisco Prime is the heat map.

Cisco Prime could improve the notifications in the system. Having more details about what is happening would be useful, such as traffic numbers or who is connected. We can see them through the firewall controller, but it would be better if you can see them from one place.

In the next release, they could add some more features and improve the look of the user interface to something more modern.

I have been using Cisco Prime for approximately five years.

Cisco Prime is stable.

The scalability of Cisco Prime has been good for the 200 access points we have.

We communicate with our Cisco partner here and I'm very happy with them. They're very cooperative and responsive.

I have not used another similar solution prior to Cisco Prime.

The price of Cisco Prime was reasonable because we purchased it as part of a Cisco One package. The package was a bundle of Cisco solutions together, such as Cisco ISE and CMX. The price is reasonable com compared to other solutions.

My advice to others is they need to make sure during their planning that they have distributed the exact number of access points in the right location. There should be someone dedicated to it because it needs a follow-up and daily monitoring.

I rate Cisco Prime a seven out of ten.

We use the solution as a monitoring tool for management and configuration.

The technical support team is very good.

The product needs to improve its interface and reporting. The setup should be made easy.

I have used the solution for years.

The product is not at all easy to deploy. It needs quite a bit of server, and the person installing must have the knowledge to handle and manage the product.

If we have a license for Cisco DNA, we can use the same license for Cisco Prime.

I recommend the product for medium to large enterprises. I would recommend SolarWinds over Cisco Prime. SolarWinds is user-friendly, has a pretty good UI, and allows us to customize the report. Overall, I rate the solution a six out of ten.