Sr. Solution Architect at a outsourcing company with 501-1,000 employees
Jul 12, 2026
After using Calabrio ONE, I noticed measurable outcomes such as improved schedule adherence, reduced overtime costs, and reduced understaffing and overstaffing because the forecasts were more accurate.
Sales, Retention, And Customer Service Agent at a insurance company with 1-10 employees
Jul 10, 2026
I find Calabrio ONE much more efficient than the system we were using before, which I cannot even remember the name of because it was that ineffective.
Calabrio ONE is a great platform, and it definitely has been one of the best platforms I have used since I have worked with different workforce management systems.
Customer Service Analyst/Scheduler at Tucson Electric Power
Dec 10, 2018
The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules.
Additionally, there is some lag during scheduling and adherence processes; for instance, one agent might appear available right when they are scheduled in the CRM, but Calabrio ONE shows them as disconnected.
Sometimes the user interface of Calabrio ONE can feel a little bit clunky, but for a workforce planning perspective, I would definitely say you need a fast manual override for a specific agent.
