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Comparisons
Top comparisons
Cloudflare vs. Quad9
Netgate pfSense vs. OPNsense
Fortinet FortiGate vs. Sophos Firewall
Amazon API Gateway vs. Microsoft Azure API Management
Checkmarx One vs. SonarQube
Hyper-V vs. VMware vSphere
GitLab vs. Microsoft Azure DevOps
MinIO vs. Red Hat Ceph Storage
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Cisco
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Amazon AWS vs. Dell ObjectScale
Google
Google Cloud Identity vs. Microsoft Entra ID
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Apigee vs. Microsoft Azure API Management
Azure OpenAI vs. Google Vertex AI
Amazon WorkMail vs. Google Workspace
Alibaba Cloud vs. Google Cloud
Google Firebase vs. Microsoft Azure
Amazon S3 Glacier vs. Google Cloud Storage Nearline
Google Gemini AI vs. Grammarly Pro - Enterprise
AWS Snowball vs. Google Transfer Appliance
IBM
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Microsoft
Amazon API Gateway vs. Microsoft Azure API Management
Hyper-V vs. VMware vSphere
GitLab vs. Microsoft Azure DevOps
AWS Secrets Manager vs. Azure Key Vault
AWS GuardDuty vs. Microsoft Defender for Cloud
Amazon Route 53 vs. Azure DNS
Windows 11 vs. Windows Server
Amazon EFS (Elastic File System) vs. Microsoft Azure File Storage
Google Cloud Identity vs. Microsoft Entra ID
Jamf Pro vs. Microsoft Intune
OpenText
OpenText Functional Testing vs. Tricentis Tosca
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Microsoft Defender for Endpoint vs. OpenText Core Endpoint Protection
Oracle
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Oracle WMS vs. SAP Warehouse Management
NetSuite ERP vs. Oracle Fusion Cloud ERP
Palo Alto Networks
Prisma Cloud by Palo Alto Networks vs. Wiz
Cortex XSIAM vs. Palo Alto Networks Cortex XSOAR
Cisco Secure Firewall vs. Palo Alto Networks WildFire
Fortinet FortiGate vs. Palo Alto Networks NG Firewalls
Netskope vs. Prisma Access by Palo Alto Networks
Island vs. Prisma Access Browser
Cortex XDR by Palo Alto Networks vs. Microsoft Defender for Endpoint
Cisco Umbrella vs. Palo Alto Networks DNS Security
Azure Firewall vs. Palo Alto Networks VM-Series
Cisco Catalyst SD-WAN vs. Prisma SD-WAN
SAP
Celonis vs. SAP Signavio Process Manager
SAP SuccessFactors vs. Workday
SAP ERP vs. SAP S/4HANA
Amazon AWS vs. SAP Cloud Platform
Kinaxis vs. SAP Integrated Business Planning for Supply Chain
Oracle Database vs. SAP HANA
Microsoft Dynamics CRM vs. SAP CRM
SAP PowerDesigner vs. erwin Data Modeler
Oracle WMS vs. SAP Warehouse Management
SAP Business Data Cloud vs. SAP BusinessObjects Business Intelligence Platform
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Workforce Engagement Management
Calabrio ONE
Pros & Cons
Calabrio ONE pros and cons
Vendor:
Calabrio
3.9
out of 5
32 reviews
81% willing to recommend
Leave a review
Overview
Reviews
Pros & Cons
Pricing
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Calabrio ONE Pros review quotes
it_user481551
Workforce Management Lead Analyst at a retailer with 10,001+ employees
Jul 18, 2016
The flexibility of scheduling through dynamic availability, work shifts, and dynamic scheduling is invaluable.
Read full review
it_user512454
Contact Center Training and QA Supervisor at a financial services firm with 1,001-5,000 employees
Sep 14, 2016
The most valuable feature is the ability to reach out to Calabrio with questions and suggestions.
Read full review
it_user523518
Lead Resource Analyst at a tech services company with 1,001-5,000 employees
Sep 29, 2016
The customer service has been excellent, and we have received excellent remote and on site support.
Read full review
Buyer's Guide
Workforce Engagement Management
March 2026
Download Free Report
Find out what your peers are saying about Calabrio, Verint, NICE and others in Workforce Engagement Management.
Updated: March 2026.
DOWNLOAD NOW
886,664 professionals have used our research since 2012.
it_user523476
ITS 4: Voice Systems Engineer at a government with 1,001-5,000 employees
Sep 29, 2016
We have been able to use call recordings for training as well as perform staff performance evaluations.
Read full review
it_user523626
Manager, Support Operations at a computer software company with 1,001-5,000 employees
Oct 3, 2016
The dynamic scheduling functionality allows the agents to be more empowered which was not an option on our previous tool.
Read full review
it_user529644
Infrastructure Architect at a healthcare company with 1,001-5,000 employees
Oct 11, 2016
Customer Service: Excellent. Technical Support: Excellent.
Read full review
it_user504357
Systems Engineer at a healthcare company with 1,001-5,000 employees
Oct 10, 2016
Currently the feature we are loving is screen recording.
Read full review
it_user529797
Supervisor of Workforce Management at a government with 5,001-10,000 employees
Oct 11, 2016
I have found the forecasting model to be very valuable.
Read full review
it_user530394
Manager, Data Center Services at a healthcare company with 1,001-5,000 employees
Oct 13, 2016
We are now able to monitor and review agent's calls to improve call experience.
Read full review
it_user532221
Server System Administrator at a tech services company
Oct 13, 2016
It has streamlined how we access and review recordings as well as assisted in making our evaluation process much easier.
Read full review
Show 10 more reviews (out of 29)
Calabrio ONE Cons review quotes
it_user481551
Workforce Management Lead Analyst at a retailer with 10,001+ employees
Jul 18, 2016
Some of these new scheduling options are just that, new. So, updates are happening to ensure the product functions the way it was intended.
Read full review
it_user512454
Contact Center Training and QA Supervisor at a financial services firm with 1,001-5,000 employees
Sep 14, 2016
Gamification: We need help developing it, and what is currently shown is not enough.
Read full review
it_user523518
Lead Resource Analyst at a tech services company with 1,001-5,000 employees
Sep 29, 2016
15 minute intervals across the solution would be of great value.
Read full review
Buyer's Guide
Workforce Engagement Management
March 2026
Download Free Report
Find out what your peers are saying about Calabrio, Verint, NICE and others in Workforce Engagement Management.
Updated: March 2026.
DOWNLOAD NOW
886,664 professionals have used our research since 2012.
it_user523476
ITS 4: Voice Systems Engineer at a government with 1,001-5,000 employees
Sep 29, 2016
Reporting and email notifications to agent when they have received evaluations of their call recordings.
Read full review
it_user523626
Manager, Support Operations at a computer software company with 1,001-5,000 employees
Oct 3, 2016
I think Calabrio has a lot of potential but the day to day scheduling functions take too many steps.
Read full review
it_user529644
Infrastructure Architect at a healthcare company with 1,001-5,000 employees
Oct 11, 2016
It would be nice if this product supported operating systems other than Windows. Some work is needed on better support of multiple browsers.
Read full review
it_user504357
Systems Engineer at a healthcare company with 1,001-5,000 employees
Oct 10, 2016
We would like to see the backend SQL server improved for High Availability.
Read full review
it_user529797
Supervisor of Workforce Management at a government with 5,001-10,000 employees
Oct 11, 2016
There is a need for a lunch and break auto optimization.
Read full review
it_user530394
Manager, Data Center Services at a healthcare company with 1,001-5,000 employees
Oct 13, 2016
Unfortunately, cell phone call recording is not available at this time.
Read full review
it_user532221
Server System Administrator at a tech services company
Oct 13, 2016
There have been some imperfections in the product, however, support has ALWAYS stepped up and assisted until resolved, even if it meant a patch or something.
Read full review
Show 10 more reviews (out of 29)
Product Categories
Product Categories
Workforce Engagement Management
AI Customer Experience Personalization
AI Scheduling & Coordination
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Product Categories
Product Categories
Workforce Engagement Management
AI Customer Experience Personalization
AI Scheduling & Coordination
Popular Comparisons
Popular Comparisons
Genesys Cloud CX
vs Calabrio ONE
NICE CXone
vs Calabrio ONE
Five9
vs Calabrio ONE
Verint Open CCaaS
vs Calabrio ONE
Lyzr AI
vs Calabrio ONE
Alvaria Workforce Management
vs Calabrio ONE
NICE Workforce Engagement Management
vs Calabrio ONE
ZOOM Eleveo WFM
vs Calabrio ONE
OnviForce Workforce Optimization
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