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Avaya Workforce Engagement vs Calabrio ONE comparison

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Avaya Logo
Avaya Workforce Engagement
203 views|172 comparisons
Calabrio Logo
Calabrio ONE
Read 32 Calabrio ONE reviews
621 views|464 comparisons
81% willing to recommend
Buyer's Guide
Workforce Engagement Management
May 2024
Executive Summary

We performed a comparison between Avaya Workforce Engagement and Calabrio ONE based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.
To learn more, read our detailed Workforce Engagement Management Report (Updated: May 2024).
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771,212 professionals have used our research since 2012.
Featured Review
Use Avaya Workforce Engagement?
Gaye Stone
The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved...
I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features,... Read more →
Ranking
9th
out of 34 in Workforce Engagement Management
Views
203
Comparisons
172
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 34 in Workforce Engagement Management
Views
621
Comparisons
464
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Workforce Engagement Management
May 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: May 2024.
DOWNLOAD NOW
771,212 professionals have used our research since 2012.
Comparisons
Also Known As
Harmony, KnoahSoft Harmony
Calabrio
Learn More
Avaya
Video Not Available
Calabrio
Overview
Electronic case record containing demographic, eligibility, clinical, and service data for each client.

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. 

Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.

Sample Customers
Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Top Industries
No Data Available
REVIEWERS
Healthcare Company31%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Healthcare Company15%
Financial Services Firm12%
Government11%
Computer Software Company9%
Company Size
No Data Available
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise91%
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise14%
Large Enterprise64%
Buyer's Guide
Workforce Engagement Management
May 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management. Updated: May 2024.
DOWNLOAD NOW
771,212 professionals have used our research since 2012.

Avaya Workforce Engagement is ranked 9th in Workforce Engagement Management while Calabrio ONE is ranked 7th in Workforce Engagement Management. Avaya Workforce Engagement is rated 0.0, while Calabrio ONE is rated 7.8. On the other hand, the top reviewer of Calabrio ONE writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". Avaya Workforce Engagement is most compared with Verint Open CCaaS, NICE CXone and Genesys Cloud CX, whereas Calabrio ONE is most compared with Genesys Cloud CX, Verint Open CCaaS, Aspect Workforce Optimization, NICE CXone and Genesys PureConnect.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.