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BrowserStack pros and cons

Vendor: BrowserStack
4.0 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

BrowserStack offers extensive device coverage for testing across different platforms without the need to maintain a device inventory.
The integration process with tools and platforms is seamless, enhancing workflow development experiences.
Testing on BrowserStack verifies applications on different devices and browsers helping reduce defects in production.
Automating test cases with BrowserStack has significantly reduced testing time, increasing efficiency by approximately 60%.
BrowserStack provides cost savings by eliminating the necessity to purchase new devices for testing purposes.

CONS

Users have expressed a need for better integration of BrowserStack with other platforms and testing frameworks.
Connectivity and stability issues occasionally interfere with the testing experience.
There is room for improvement in pricing and cost-effectiveness, especially compared to competitors.
BrowserStack sometimes operates slowly, leading to disruptions and requiring users to invest in newer devices.
The payment system for BrowserStack presents challenges as it accepts only credit cards, creating difficulties for some users.
 

BrowserStack Pros review quotes

it_user371391 - PeerSpot reviewer
QA Offshore Lead at a tech services company with 51-200 employees
Jan 17, 2016
The product support for different OS and mobile devices is awesome.
it_user371469 - PeerSpot reviewer
Associate Consultant at a tech services company with 501-1,000 employees
Jan 17, 2016
Hats off to their Customer Service.
it_user379608 - PeerSpot reviewer
Cloud Operations Engineer at a computer software company with 501-1,000 employees
Jan 31, 2016
The most valuable feature was that it was very easy to connect to our web-application without much additional configuration.
Learn what your peers think about BrowserStack. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
891,869 professionals have used our research since 2012.
SK
Team Lead at Nagarro
May 5, 2020
The setup was quite simple. The website easily explains how to set it up and if you want to integrate it with BMP tools there are online simple step tutorials.
KB
QA Engineer at Projekt202
Sep 16, 2020
Testing across devices and browsers without maintaining that inventory is invaluable.
AG
Quality Assurance Lead at ZX-Ventures
Apr 16, 2021
I like that it offers full device capability.
Sep 15, 2021
It just added some flexibility. There was nothing that improved our coding standards, etc. because all of our UIs were functional before we tried it.
it_user1738887 - PeerSpot reviewer
Automation Test Analyst at a tech services company with 201-500 employees
Dec 9, 2021
The main core concept behind this product is, it takes the overhead of maintaining all of your devices or particular computers. It continuously adds the latest devices that are coming into the market.
VI
Qa lead at a marketing services firm with 201-500 employees
Dec 11, 2021
BrowserStack has lots of devices to choose from.
AlejandroGarduno - PeerSpot reviewer
Quality Assurance Lead at Wiceline
Jun 15, 2022
I have found that BrowserStack is stable.
 

BrowserStack Cons review quotes

it_user371391 - PeerSpot reviewer
QA Offshore Lead at a tech services company with 51-200 employees
Jan 17, 2016
BrowserStack does not support file upload for automation - the WebDriver used to run tests on mobile devices (real iOS devices in beta (Appium), iOS simulators (iPhoneDriver) and Android emulators (AndroidDriver)) do not support this feature.
it_user371469 - PeerSpot reviewer
Associate Consultant at a tech services company with 501-1,000 employees
Jan 17, 2016
Initial set-up is easy, but if you start with automation, it's bit confusing and I found it tough to set-up.
it_user379608 - PeerSpot reviewer
Cloud Operations Engineer at a computer software company with 501-1,000 employees
Jan 31, 2016
I would like application performance improvement to be better as, for me, it looked a bit slow.
Learn what your peers think about BrowserStack. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
891,869 professionals have used our research since 2012.
SK
Team Lead at Nagarro
May 5, 2020
I would like for there to be more integration with BrowserStack and other platforms.
KB
QA Engineer at Projekt202
Sep 16, 2020
Connectivity can sometimes mar the testing experience.
AG
Quality Assurance Lead at ZX-Ventures
Apr 16, 2021
Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product.
Sep 15, 2021
Adding better integration with frameworks, particularly testing frameworks like Robot, would be of more value to customers and make their jobs easier.
it_user1738887 - PeerSpot reviewer
Automation Test Analyst at a tech services company with 201-500 employees
Dec 9, 2021
While I was testing I was not 100% sure a that was properly mimicking the browsers or not. We had some issues with a browser, and the reason was the browser itself does not provide any support. If the local system does not provide any support, I think this was the problem. There should be better integration with other solutions, such as JIRA.
VI
Qa lead at a marketing services firm with 201-500 employees
Dec 11, 2021
Sometimes BrowserStack is really slow and devices are not loading. it is really annoying and that's why we bought several newer devices because sometimes it's affecting us a lot.
AlejandroGarduno - PeerSpot reviewer
Quality Assurance Lead at Wiceline
Jun 15, 2022
BrowserStack is scalable, but cost is significant for those living in Mexico.