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BrowserStack vs CloudBees comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 14, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
BrowserStack offers ROI through reduced testing time, improved CI/CD integration, enhanced automation, and efficient cross-platform testing.
Sentiment score
7.5
CloudBees enhances DevOps processes with significant ROI through automation, support, and reduced manual efforts, outweighing its costs.
Pipeline executions that used to take eight hours have been reduced to one hour, enhancing continuous deployment and providing quicker feedback cycles.
Managing Technical Consultant at a tech vendor with 10,001+ employees
I think its biggest benefit is how it integrates with our CI/CD, not necessarily giving access to developers for test devices.
Test Software Development Engineer at uShip, Inc.
I have seen a return on investment with BrowserStack, specifically a 50% reduction in human capacity.
Chief Executive Officer & Founder at a tech vendor with 201-500 employees
 

Customer Service

Sentiment score
6.7
BrowserStack's customer service is seen as supportive and efficient, though some seek phone support for quicker responses.
Sentiment score
6.9
CloudBees support is responsive and efficient, though some encounter plugin issues and delays; CloudBees University aids with technical help.
BrowserStack customer support is excellent, with knowledgeable staff assisting throughout onboarding, setup, and understanding our needs to provide tailored solutions.
Managing Technical Consultant at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.8
BrowserStack's scalability is praised for AWS auto-scaling, but cost concerns and varied experiences are noted by users.
Sentiment score
7.8
CloudBees is praised for its scalability, flexibility, and efficient scaling across diverse infrastructures, despite some concerns about resource consumption.
BrowserStack's scalability is enhanced by its auto-scaling capabilities on AWS.
Managing Technical Consultant at a tech vendor with 10,001+ employees
They reproduce the same scenario, and then we create the bug ticket for them to fix.
QA Automation Lead at Mashvisor
 

Stability Issues

Sentiment score
7.1
BrowserStack is praised for reliability, though users report occasional mobile issues; rated highly for stability and strong support.
Sentiment score
6.6
CloudBees is stable overall but has upgrade and performance challenges, needing careful configuration and technical support.
BrowserStack is quite stable for me because it offers many different devices, is always up to date, and has a nice user interface with good user experience.
Senior Software Engineer at EPAM Systems
Sometimes there is slowness in the network, especially when working with AWS-based hosting.
Vice President at a financial services firm with 10,001+ employees
 

Room For Improvement

BrowserStack needs better connectivity, speed, pricing, integration, real-time testing, mobile file upload, customization, and accessibility support.
CloudBees faces challenges with user interface, performance, and compatibility, needing improvements in GUI, AI integration, and pipeline management.
BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services.
Test Software Development Engineer at uShip, Inc.
Going forward, one way BrowserStack could improve is by incorporating AI concepts to create tests automatically from provided URLs or user intentions, generating scripts without needing users to write automation scripts.
Managing Technical Consultant at a tech vendor with 10,001+ employees
I think false positives are an area where BrowserStack can improve, as I have often seen things working fine on actual devices, but on BrowserStack devices, issues arise due to network slowness or AWS region connectivity problems that cause lag.
Vice President at a financial services firm with 10,001+ employees
 

Setup Cost

BrowserStack's pricing is seen as higher but cost-effective, offering customizable plans and user-based licenses for enterprise buyers.
CloudBees is seen as expensive but offers value through extensive features, with costs often handled by dedicated teams.
pricing was that it was a bit on the higher side, around three hundred dollars per user per month.
Managing Technical Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

BrowserStack's features enhance testing by providing speed, automation, real device access, and integration, improving performance and reducing defects.
CloudBees provides scalable, secure CI/CD processes with seamless integrations and automation, favored for its flexibility and extensive support.
The device farm is one of the positive impacts we have seen from using BrowserStack. We get to run our automation against their full suite of devices, which alleviates the uplift of manual testing.
Test Software Development Engineer at uShip, Inc.
BrowserStack has positively impacted my organization by helping us reduce the human capacity by 50%, with that reduction mostly being in manual testing efforts.
Chief Executive Officer & Founder at a tech vendor with 201-500 employees
BrowserStack has positively impacted my organization primarily through time savings because it is very easy to use and replicates physical devices for testing, which is crucial since we usually do not have physical devices.
Software Engineer at a tech vendor with 1,001-5,000 employees
 

Categories and Ranking

BrowserStack
Ranking in AI-Augmented Software-Testing Tools
1st
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
33
Ranking in other categories
Functional Testing Tools (3rd)
CloudBees
Ranking in AI-Augmented Software-Testing Tools
2nd
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
20
Ranking in other categories
Build Automation (6th), Configuration Management (11th), Value Stream Management Software (2nd), DevSecOps (5th), Feature Management (1st), AI Software Development (4th)
 

Mindshare comparison

As of January 2026, in the AI-Augmented Software-Testing Tools category, the mindshare of BrowserStack is 12.7%, down from 21.7% compared to the previous year. The mindshare of CloudBees is 2.6%. It is calculated based on PeerSpot user engagement data.
AI-Augmented Software-Testing Tools Market Share Distribution
ProductMarket Share (%)
BrowserStack12.7%
CloudBees2.6%
Other84.7%
AI-Augmented Software-Testing Tools
 

Featured Reviews

RM
Managing Technical Consultant at a tech vendor with 10,001+ employees
Cross-platform testing has accelerated releases and now needs smarter AI-driven test creation
The best features that BrowserStack offers include the ability to run manual and automated tests on real devices. We can create bugs, integrate it with other platforms like Jira or Azure, and use self-healing scripts with Selenium. We also have the test runs for different versions or with different frameworks, not just Selenium but with Playwright as well. Additionally, there are real-time dashboards and notifications sent when tests fail or when we need screenshots or recordings of test executions, and we can easily integrate this into our pipelines. BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers. We have worked on around twenty to thirty projects, and the need for a stable, customizable single test execution platform that supports different platforms has been met. It has helped manage the entire quality assurance of the product efficiently. The measurable improvements due to BrowserStack include a significant efficiency gain, allowing the whole team to collaborate on testing and communicate faster. Also, the easier integration with project management tools has been beneficial. The documentation of findings has improved, which helps us share insights with different project stakeholders.
YashBrahmani - PeerSpot reviewer
Senior Associate at BNP Paribas CIB
Offers a clear visualization and overview of workflows and helpful in managing CI/CD processes
Improvement in the sense that they can do better in terms of management of logs and stuff like that because the console logs are very extensive, and that causes a lot of storage issues. That is one of the things which is there. Also, with respect to the traditional platform and the modern platform, many things have upgraded, and it has quite improved. But when we talk about the performance of the agents, it’s still very crucial because it’s not up to par. It takes a lot of time to provision the agent and to finish the build because of the SSH connection and the JNLP connection. Due to that, sometimes the agent doesn’t get provisioned. Those are some of the blockers that meet up the time in terms of administering the instance.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
11%
Manufacturing Company
10%
Healthcare Company
5%
Financial Services Firm
21%
Manufacturing Company
11%
Legal Firm
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise8
Large Enterprise14
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise3
Large Enterprise17
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My experience with pricing, setup cost, and licensing was good.
What needs improvement with BrowserStack?
I feel there is not much to improve about BrowserStack.
What needs improvement with CloudBees?
There are connection issues with CloudBees, specifically between Sybase and CloudBees. We often encounter connection problems, and there are issues with the pipelines.
What is your primary use case for CloudBees?
We use CloudBees for deploying the code in higher environments, such as QA, C2, staging, and production.
What advice do you have for others considering CloudBees?
I would recommend CloudBees to others because building jobs is much easier than with other solutions.
 

Comparisons

 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
Capital One, PEGA, vistaprint, HSBC, BOSCH, Starbucks Coffee
Find out what your peers are saying about BrowserStack vs. CloudBees and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.