BrowserStack Reviews

Enterprise users describe BrowserStack's pricing as flexible with options to customize based on project scale, often making it more cost-effective than purchasing real devices. While some find the overall cost high, they also note that per-user costs are competitive, especially compared to Perfecto. Annual plans offer better value than monthly ones. Users acknowledge the solution is slightly more expensive than some alternatives, but the pricing is justified by its extensive capabilities and adaptability.

• "As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
• "My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
• "Compared to other solutions, BrowserStack is one of the cheapest."

Organizations leverage BrowserStack primarily for cross-browser and cross-platform testing. They use it to ensure compatibility across numerous devices, operating systems, and browser versions, including challenging environments like IE 11. It supports web, Android, and iOS applications, assisting in quality assurance, regression, performance, functional, and integration testing. By utilizing a cloud-based approach, companies avoid the complexity of maintaining device collections, allowing seamless automation, parallel execution, and remote integration for efficient testing processes.

Customer service receives praise for being supportive and responsive, especially during automation setup. Users find BrowserStack's documentation helpful, reducing the need for support. Some express a desire for more direct communication options like calls. Response times may vary, but many find the team effective, resolving issues within days. Users also note that the team is still growing. Overall, the ratings range from 7.5 to 10, indicating satisfaction with service quality.

Users found the initial setup with BrowserStack generally straightforward and easy, especially for those with technical backgrounds. As a web application, BrowserStack doesn't require traditional installation, simplifying the setup process. Integration with other tools is facilitated by comprehensive guides and online resources. While manual automation may pose challenges, most users appreciated the simplicity and efficiency of getting started, rating ease of setup favorably on a scale of 8 to 9 out of 10.

BrowserStack is considered quite scalable, with the ability to support automated testing across various devices. Some organizations plan to expand usage for visual testing. Users typically rate its scalability between seven and eight out of ten. Usage varies among small and large entities, with some organizations having teams of up to 35 people. Connectivity issues and costs in certain regions like Mexico are noted challenges. Some users are limited to testing on Android and iOS platforms only.

BrowserStack demonstrates a generally reliable performance, with many users finding it stable and efficient. However, some report occasional connectivity issues and device crashes. While its stability is praised with ratings often between eight and nine out of ten, there are instances of slowness and unexplained session shutdowns. Many appreciate its stability, leading organizations to choose larger plans. Though most rate it positively, a few are exploring alternatives due to occasional performance hiccups.