

SmartBear TestComplete and BrowserStack compete in the software testing tools category. TestComplete has the upper hand in automation testing due to its diverse feature set, while BrowserStack excels in manual testing across multiple devices.
Features: TestComplete offers diverse features like a test editor, debugger, and powerful object browser. It supports dynamic find methods and data-driven testing. BrowserStack is known for its manual testing capabilities and supports a variety of devices with an intuitive interface.
Room for Improvement: TestComplete could improve in areas like web and mobile testing frameworks and better object mapping. The licensing system and memory usage are also noted concerns. BrowserStack is critiqued for slow connectivity, high pricing, and limited local testing support. Improvements could be made in GPS testing and platform integration.
Ease of Deployment and Customer Service: TestComplete supports on-premises and some cloud deployments, with mixed reviews on customer service. BrowserStack offers diverse deployment, including hybrid options, with satisfactory support yet some responsiveness issues.
Pricing and ROI: TestComplete's high pricing includes node-locked and floating licenses, with ROI linked to efficient automation. BrowserStack is expensive but more budget-friendly, offering per-user licenses with ROI dependent on usage scale.
Pipeline executions that used to take eight hours have been reduced to one hour, enhancing continuous deployment and providing quicker feedback cycles.
Effectively reducing our time by around fifty percent for recording manual test cases.
We use Jira for bug reporting, and I am using it very quickly, testing first the UI part and the design to see if it fits every screen size, and also using different devices such as Windows, Android, and iOS.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
BrowserStack customer support is excellent, with knowledgeable staff assisting throughout onboarding, setup, and understanding our needs to provide tailored solutions.
BrowserStack's scalability is enhanced by its auto-scaling capabilities on AWS.
They reproduce the same scenario, and then we create the bug ticket for them to fix.
BrowserStack is quite stable for me because it offers many different devices, is always up to date, and has a nice user interface with good user experience.
Sometimes there is slowness in the network, especially when working with AWS-based hosting.
BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services.
Going forward, one way BrowserStack could improve is by incorporating AI concepts to create tests automatically from provided URLs or user intentions, generating scripts without needing users to write automation scripts.
I think false positives are an area where BrowserStack can improve, as I have often seen things working fine on actual devices, but on BrowserStack devices, issues arise due to network slowness or AWS region connectivity problems that cause lag.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
pricing was that it was a bit on the higher side, around three hundred dollars per user per month.
BrowserStack has positively impacted my organization by helping us reduce the human capacity by 50%, with that reduction mostly being in manual testing efforts.
Handing over a Jira ticket with video recordings and screenshots significantly clarifies the mission and saves a lot of time for the new developer or a product manager wanting to review the overall functionalities of our web application.
This speeds up regressions, which speeds up our deployment process, allowing us to get updates to customers faster.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
| Product | Market Share (%) |
|---|---|
| BrowserStack | 8.1% |
| SmartBear TestComplete | 5.1% |
| Other | 86.8% |

| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 8 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 20 |
| Large Enterprise | 32 |
BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.
What is SmartBear TestComplete?
TestComplete is a reliable, sturdy automated testing platform created by SmartBear Software. SmartBear Software is a worldwide technological leader known for developing quality enterprise-class development and testing solutions.
TestComplete simplifies the process of creating tests for numerous applications, including, but not limited to; Desktop, Android, IOS, Web browsers, and Windows. Application tests can be manual, scripted, and even recorded by using keyword-driven or data-driven functionality. There are even additional options for error reporting and automated playback. The object repository is extremely accurate and is fully customizable. TestComplete can easily be used by experienced developers and even by manual novice testers to develop quality automated UI tests quickly.
TestComplete offers three different testing scenarios:
Key Features
Reviews from Real Users
Sandhiya T S., Sr Solutions Engineer at Lexington Soft, relates, “The record and replay aspects of the solution are quite useful for people. With them, you don't have to write any scripts. Basically, you can record your actions and play them back later. The initial setup is also very easy.”
Sai S R., Staff Test Architect at a tech services company, says, "The most valuable features of the SmartBear TestComplete are self-healing, they reduce the maintenance required. The different languages SmartBear TestComplete supports are good because some of our libraries are written in Python, JavaScript, and C#. It's very easy to put them all under one project and use them."
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