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BrowserStack vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
SmartBear TestComplete
Ranking in Functional Testing Tools
9th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

As of September 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 10.2%, down from 11.3% compared to the previous year. The mindshare of SmartBear TestComplete is 4.9%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Market Share Distribution
ProductMarket Share (%)
BrowserStack10.2%
SmartBear TestComplete4.9%
Other84.9%
Functional Testing Tools
 

Featured Reviews

ANand Kale - PeerSpot reviewer
Good in the area of automation and offers a high test coverage to users
I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"BrowserStack has lots of devices to choose from."
"The integration is very good."
"The most valuable feature is the variety the solution offers around the different types of devices, especially mobile devices."
"I have found that BrowserStack is stable."
"Local testing for products with no public exposure is an advantage in development."
"The product's initial setup phase was not very difficult."
"We like the model device factory for iOS and Android devices."
"The ease-of-use and quality of the overall product are above average."
"I like the cross browser compatibility. It saves a lot of time re-writing scripts to accommodate different browsers."
"The most valuable features are the desktop and mobile modules."
"When compared to other tools, it is very simple."
"It's cross platform automation capabilities specially ranging across web, UNIX (via putty), and other systems."
"It allows us to test both desktop and web applications."
"Runs in different remote machines. We have multiple versions of the software being tested."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
 

Cons

"BrowserStack operates at a slow pace, it could improve by making it faster."
"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."
"BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services."
"BrowserStack should work on its Internet connectivity although issues only occur occasionally."
"I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product."
"I would like for there to be more integration with BrowserStack and other platforms."
"I would like to see clearer visibility."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"Product is not stable enough and it crashes often."
"Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover."
"If that engine could better identify more XPaths automatically and make the process more flexible, that would be better."
"The pricing is the constraint."
"SmartBear products generally have a weak link when it comes to integration with other test management tools like Inflectra."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"The artificial intelligence needs to be improved."
"To bring it up to a 10, I would be looking for the addition of some key functional API testing."
 

Pricing and Cost Advice

"The price is fine."
"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"This solution costs less than competing products."
"Compared to other solutions, BrowserStack is one of the cheapest."
"BrowserStack could have a better price, but good things have a price."
"The price of BrowserStack is high."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"It is approximately $6,000 a year."
"SmartBear TestComplete is an expensive tool."
"The price of SmartBear TestComplete could be less. The main challenge is when it comes to node-locked. They should use a subscription model, such as a monthly-based subscription or, a quarterly-based subscription. Their floating license is very expensive, and this high price should be reduced or provide, at a minimum, a subscription model."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
"The license price for a physical machine is cheap, and for virtual machine, it is very expensive."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
8%
University
7%
Computer Software Company
18%
Manufacturing Company
15%
Financial Services Firm
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise7
Large Enterprise10
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.
What needs improvement with BrowserStack?
In terms of improvements, they can make it snappier. Everything kind of works. They have locked down the phones, which is problematic because there are some test cases that require access to things...
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about BrowserStack vs. SmartBear TestComplete and other solutions. Updated: August 2025.
867,370 professionals have used our research since 2012.