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BotFarm OverviewUNIXBusinessApplication

BotFarm is #7 ranked solution in best RPA tools. PeerSpot users give BotFarm an average rating of 8.2 out of 10. BotFarm is most commonly compared to Automation Anywhere (AA): BotFarm vs Automation Anywhere (AA). BotFarm is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 24% of all views.
BotFarm Buyer's Guide

Download the BotFarm Buyer's Guide including reviews and more. Updated: August 2022

What is BotFarm?

BotFarm is an enterprise-level robotic process automation (RPA) solution. What is unique about BotFarm is that users can buy RPA processes based on demand and not be confined to a license or a strict capacity structure. BotFarm, a robust product of Automation Anywhere, is the only RPA solution that allows users to buy only the products they need when they need them. BotFarm allows users to launch all the robots they need to get tasks completed sooner and more efficiently than many other products in the marketplace today. This consumption-based business model will result in significant savings and increase an organization's overall profitability.

BotFarm Benefits

  • Scalable: The flexible nature of the solution makes it very easy to scale when needed.

  • User-friendly: The UI is simple to use and understand. Users do not have to be tech-savvy to deploy bots.

  • Improves efficiency: BotFarm will increase process integrity by reducing human error and the need for continuous manual human effort or interaction.

  • Integration: BotFarm integrates well with many third-party solutions.

BotFarm Features

  • No code/low code solutions: Users can easily create and deploy bots to perform undesirable, mundane tasks, freeing IT staff to work on more productive, complicated tasks.

  • IQ Bots: Easily extrapolate data from any document, such as resumes, invoices, and legal documents, to ensure data is correctly correlated and grouped together and that overall data integrity is never compromised.

  • Fast: Deployed bots can complete tasks significantly faster than any human component, and with less error.

  • Cost-effective: Users only pay for the bots they actually need, and create as they go. This innovative process will save your organization time and money while increasing overall productivity and profitability. BotFarm has a very good ROI and is a stable, secure, and scalable solution.

Reviews from Real Users

Akshay P., Associate Systems Analyst at NSEiT Limited, relates, “It is very easy, simple. You're working on a notepad, and you don't need to know programming to work on this. The dashboards are quite good, especially on the latest versions.”

A Digital Strategy Manager at an energy/utilities company shares, “The scalability is the solution's most valuable aspect. The reason Bot Farm is used is to have only one license available whenever you have a spike in the transactions. That is a core feature. That is something which we are using to the maximum. It's working well due to the fact that the solution use case is quite structured.”

A Senior RPA Developer at a tech services company tells us, “The solution is great to automate any repetitive tasks, which you might do on a daily basis. For example, the organization may need to be generating invoices or extracting data from PDF files daily. It is very versatile in what you can automate. This has improved my organization by cutting down on repetitive tasks that now can be automated.”

BotFarm Customers

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

BotFarm Video

Archived BotFarm Reviews (more than two years old)

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AshishTyagi - PeerSpot reviewer
Solutions Architect at PureSoftware Ltd
Real User
Good customer support but some technical issues need to be addressed
Pros and Cons
  • "Automation Anywhere provides a very flexible UI."
  • "Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed."

What is our primary use case?

I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications for a healthcare product. I automated around five to six processes for them. All together I have automated more than fifteen processes with this solution that we have deployed in-house.

What is most valuable?

The task bots are good features. I also like enabling the IQ bots to read PDF documents and automate PDF projects and invoices. Because we employ so many people, it is very useful to automate any processes compatible with Automation Anywhere.

What needs improvement?

We are not permitted to use web applications, so we find ourselves using Object Cloning and web control commands instead. Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed. Also, on multiple occasions, the service bot deactivates without reason and Automation Anywhere will not function properly until it is reactivated.

In general, everything is fine but they should remove the unattended or attended bot feature. This can be confusing to customers because an unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500, which can cause customers to think: “why should I purchase an expensive unattended bot license when I can purchase an attend bot license for much cheaper?” Also, if I want to install my runner license on another machine, for example: if you install your license on a specific machine and a second vendor (like we did), you’re now installed on machine B but you can’t log in on machine B with your credentials from machine A. This is meant to be a security feature, but it makes things very difficult for customers and clients.

For how long have I used the solution?

I've been working with BotFarm for the last four years. I started with version 10.10 and currently, I am exploring A2019 which was just launched by Automation Anywhere.

Buyer's Guide
BotFarm
August 2022
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,358 professionals have used our research since 2012.

What do I think about the stability of the solution?

Scheduling bots has been an issue. For example, if you want to schedule automation and it’s set for 5:00 pm, it means that you would need to execute it on the client’s machine every day at 5:00 pm. The issue though, is that it fails a lot because I could have it scheduled but sometimes the bots don’t get involved. That’s an issue that has been a struggle.

What do I think about the scalability of the solution?

The scalability is good. We have a team that uses Automation Anywhere on a daily basis, automating processes.

How are customer service and support?

In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can create a ticket on their portal, they will call or set up a Zoom or WebEx meeting within half an hour, and they always provide a solution. 

They give very active support and will definitely help you and provide the solution to the issue you are experiencing. They are very, very good.

Which solution did I use previously and why did I switch?

I used to use UiPath, Kofax and Blue Prism. Automation Anywhere is great for people who are not very "techie". For example, the code can easily be read and understood, line by line, by anyone with or without a technical background.

Automation Anywhere provides and facilitates cloud service, which means you can access your license from anywhere, easily executing and developing your bots from anywhere in the world.  

Any RPA tool provides the commands to automate any process, but what is the difference between them? How can you understand a new product? Automation Anywhere provides a very flexible UI. It allows you to easily read and build code.

How was the initial setup?

Depending on the system that you are installing, the setup can be complex. Installation time is not predictable and you may have to pay customer support for help with the installation procedure.

If I am installing on five machines but one is taking too long, then they all will take a long time, but if all five machines are installing at the same time, then the procedure can be done within five minutes. These ongoing issues make it very complicated to predict how long the installation will take. Someone has to create a ticket with Automation Anywhere customer support and pay for service personnel to help. Installing Automation Anywhere is complex.

In regards to deployment, it's quite simple. Anyone can deploy a bot on a client's machine after one or two days of training.

Also, Automation Anywhere now provides the facility for cloud service, because of this, you can access your license from anywhere. For example, if you are in London and you are heading to another country, you can easily access your license and execute and develop your bots from anywhere. In 2011, this was a desktop application and the client’s version was based on a desktop, but right now it’s not based on a desktop, which is a good thing. The main reason to choose Automation Anywhere is because no one else is providing cloud service.

What's my experience with pricing, setup cost, and licensing?

I purchased a package from Automation Anywhere that included one control room, two developer licenses, and two bot-runner licenses. I think payment can vary but it's a re-occurring fee that needs to be paid every year. 

Which other solutions did I evaluate?

In RPA, we have so many products available to choose from which we can use to automate any applications. I have used Blue Prism, UiPath and other third-party applications. I have used all of these tools to automate various processes under RPA technology.

What other advice do I have?

It’s hard to give any advice without seeing the project you are working with. If you want to purchase any RPA tool, then I’d have to check the project or your process so that I can identify the requirement and I can see which product will completely fulfill your requirement. Make sure to choose your solution based completely on the project you wish to automate. In other words, I can’t give you any direct answer. If you’re automating a web application, then I would use UiPath. If you’re also automating their applications but you have to automate PDFs as well, then I would definitely choose Automation Anywhere, but the selection of the tool is completely based on the project you wish to automate.

I am rating Automation Anywhere 7.5 out of 10 in terms of their activity. Sometimes, when I am in the middle of something, I experience issues or my work gets stuck. This rating is based on my three years of experience with Automation Anywhere. Although they give very good support, I still wasted a lot of time because of the above mentioned issues. So, for this reason, I am giving Automation Anywhere a rating of 7.5 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Program Manager at a tech services company with 201-500 employees
Real User
Easy to set up and the documentation is good, but technical support could use some improvement

What is our primary use case?

We use BotForm for automating some of our manual tasks.

What is most valuable?

The most valuable feature is the ease of deployment.

What needs improvement?

The image processing capabilities definitely need to be improved.

We have had trouble automating processes running on Windows Server 2016. It seems to be related to integration with the Office tools, but I cannot 100% confirm this.

Technical support can be improved.

For how long have I used the solution?

We have been working with this software for approximately one year.

What do I think about the stability of the solution?

I would say that it is stable. We have just recently started using it on a daily bases and it seems to work as expected in 80% to 90% of the cases.

What do I think about the scalability of the solution?

There are several areas involved with using BotFarm including those working with infrastructure, technical people, and other areas. This makes it difficult to judge how many people we have that are using it. For example, there are managers that monitor the core configuration, either on a full-time or a part-time basis.

We have between 10 and 20 bots running at this point and we are adding more.

How are customer service and technical support?

The support team has a dedicated relationship manager, who is attached to our organization. We have the ability to raise tickets as a partner. At the same time, I can't say that support is great but we can manage.

It is no different than support with other vendors, such as IBM, where it depends on how high you escalate the ticket. At a very high level, they respond, then after a few months, they slow down again and take their own time. It is part of the cycle.

How was the initial setup?

There are not many challenges when setting up this solution, and there is a good amount of documentation to go with it.

What about the implementation team?

We had assistance from the consultants for our deployment.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
BotFarm
August 2022
Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,358 professionals have used our research since 2012.
VP Software Engineering at a tech services company with 501-1,000 employees
Real User
Easy to deploy and a good user experience, with helpful community support
Pros and Cons
  • "The most valuable feature is the interface, which helps to provide a good user experience."
  • "The deployment could be made a little bit easier."

What is our primary use case?

We use this solution for automating manual tasks.

What is most valuable?

The most valuable feature is the interface, which helps to provide a good user experience.

It is very easy to deploy.

What needs improvement?

The deployment could be made a little bit easier.

An automated telephone support system would be helpful.

For how long have I used the solution?

I have been using BotFarm for a few months.

What do I think about the stability of the solution?

We haven't had any trouble with stability.

What do I think about the scalability of the solution?

This is a scalable solution.

We have ten or eleven people using this solution. Right now, they are admins and developers, as we have not given access to end-users yet.

How are customer service and technical support?

I haven't had a chance to interact with technical support yet. The community support is good.

How was the initial setup?

In terms of difficulty, I would say that the initial setup is in the middle. It is not too complex, yet not too simple, either. It took us about two days to deploy, which included performing the discovery and applying it.

What's my experience with pricing, setup cost, and licensing?

The pricing model could be simplified.

What other advice do I have?

Automation Anywhere is the leading RPA solution right now.

At this point, it is too early for me to officially recommend it. However, at this moment, based on what I have seen so far, I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Shantanu Chande - PeerSpot reviewer
Lead Project Engineer at Peristent Systems
Real User
User-friendly, with helpful cognitive controls, but the machine learning capability needs to be enhanced
Pros and Cons
  • "The best aspect is the UI, as it is very user-friendly."
  • "The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis."

What is most valuable?

The best aspect is the UI, as it is very user-friendly. A business user can employ the tool as efficiently as a full developer.

The intelligent and cognitive controls that they offer are helpful.

What needs improvement?

The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis.

The documentation needs to be improved because it does not shed much light on how the product can be used. In general, the support can be improved.

The stability can be improved.

Having the ability to control the system from the cloud would be helpful, rather than setting up the environment locally.

For how long have I used the solution?

I have been working with BotFarm for between four and six months.

What do I think about the stability of the solution?

Stability is something that they need to work on.

What do I think about the scalability of the solution?

This is certainly a scalable tool. It is spread throughout the organization and our user count is perhaps in the hundreds. The roles of our users are varied. For example, it is used by the service processing team, and it is also used by the client where the product is implemented. There are also administrators who manage the overall control.

How are customer service and technical support?

I would rate the technical support a six out of ten, as there is improvement needed.

Which solution did I use previously and why did I switch?

In terms of RPA, I have experience with both Automation Anywhere and UiPath.

How was the initial setup?

The initial setup is straightforward. I did not look at the cloud-based implementation, but the MSI installer for the on-premises deployment is a quick one. If the firewall and other things are set up correctly then the deployment will take between 15 and 30 minutes to complete.

What other advice do I have?

My advice for anybody who is considering this solution is to have a proof of concept first. It is important because it may be that some of the features required by the client are not included in BotFarm. As this is a very user-friendly product, it can scale into the organization once the PoC is complete.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Ben Huang - PeerSpot reviewer
Founder at BSDC PTE. LTD.
Real User
Easy to run scripts and the latest version has good improvements
Pros and Cons
  • "They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP."
  • "The new version is not very stable. Sometimes I can't use the recording sound."

What is most valuable?

They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP. 

It's also easy to run scripts from the EBS.

What needs improvement?

The new version is not very stable. Sometimes I can't use the recording sound. 

They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming. 

For how long have I used the solution?

I have been using BotFarm for the past year. 

What do I think about the stability of the solution?

The software is overall stable. 

What do I think about the scalability of the solution?

It's easy to scale. We provide this solution to SMBs. They have around 500 employees but 50 in the office.  

We recommend that it gets used daily. 

How are customer service and technical support?

I have contacted their support. We have a relationship with them in China. Their support is okay. I am satisfied with them. 

Which solution did I use previously and why did I switch?

I prefer Automation Anywhere to UiPath. 

How was the initial setup?

It's easy to set up. To get it installed and ready to work takes less than one hour. 

What other advice do I have?

It is a good solution. I would recommend it. 

I would rate it an eight out of ten. To make it a ten it should be more user-friendly. The community version should also be more stable. It should allow the user to directly download and install without the need to deploy through the SAS system. 

They should also have more video material and guidelines. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Software Engineer at a financial services firm with 10,001+ employees
Real User
Good data extraction features and the technical support is helpful
Pros and Cons
  • "Automation Anywhere has good document extraction features where it can learn patterns."
  • "I would like to see more process mining features to give us insight into them before we develop automation."

What is our primary use case?

BotFarm is a group of bots running on the Automation Anywhere platform.

We have a banking and invoicing system and this solution is used for the automation of operations. It includes day to day invoicing and bank-related activities. We do not have anything complicated in the data extraction.

What is most valuable?

This solution gives us the ability to switch between Chrome and IE.

Automation Anywhere has good document extraction features where it can learn patterns.

The user interface is fine.

What needs improvement?

The community forums can be improved a little bit because they have mixed solutions or discussions with respect to some ideas.

I would like to see more process mining features to give us insight into them before we develop automation.

For how long have I used the solution?

We have been using this solution for the past three months.

What do I think about the stability of the solution?

Compared to the other automation products that we have seen, stability is good.

What do I think about the scalability of the solution?

We have not had to scale this solution yet.

How are customer service and technical support?

Technical support is really good. When we have had issues, they have been able to help us. They gave us several solutions based on the challenges that we were facing. 

How was the initial setup?

The initial setup was pretty basic. We do not need a complicated setup here for the moment.

What about the implementation team?

I installed this solution myself.

Which other solutions did I evaluate?

Initially, we were thinking about using another vendor but decided to stay with Automation Anywhere.

What other advice do I have?

My advice to anybody who is implementing this solution is to carefully consider what it is that you need to do because it requires planning. With the correctly planning, the RPA deployment will be stable.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Sachin-Arora - PeerSpot reviewer
Senior Vice President at Inspira Enterprise
Real User
User-friendly with a web-based interface that is platform independent
Pros and Cons
  • "The ability to drag and drop various components and the customizability are good features."
  • "I would like to be able to access BotForm using a mobile app."

What is our primary use case?

We have some processes in HR and finance that we are automating. Examples of this are finding bills and then creating bonus reports for employees. Another example is invoice processing.

What is most valuable?

The most valuable feature is the user-friendliness.

The ability to drag and drop various components and the customizability are good features.

The web interface that was introduced in the recent version helps because you are not dependent on any particular system. You can just open it on the website and work on the application.

What needs improvement?

I would like to be able to access BotForm using a mobile app.

I think that customization can be further improved.

IQ Bot, used by BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is reading signatures.

For how long have I used the solution?

We have been using BotFarm for the past year.

What do I think about the stability of the solution?

BotFarm is relatively stable.

What do I think about the scalability of the solution?

This solution is easy to scale. We have four people who are using it on an occasional basis. It is usually run weekly or bi-weekly. This usage will increase as we include more processes.

How are customer service and technical support?

We have not been in touch with technical support since the installation.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to this one.

How was the initial setup?

The initial setup was of medium complexity. I would say it took us some time to get started because we had to first satisfy the hardware requires such as RAM. It took at least a week to install and deploy because our system was not compliant with the requirements, and necessitated upgrading it first.

What about the implementation team?

We did the implementation ourselves, although we sought some help from Automation Anywhere. We had some consultation over the phone.

There are a couple of developers here who were working on it during the installation, but one person is sufficient to maintain it. Either a developer or an engineer can take care of the maintenance.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are approximately $3,000 USD annually. There are no costs in addition to the standard licensing fees.

Which other solutions did I evaluate?

We also evaluated UiPath, but ultimately chose to use Automation Anywhere and BotFarm.

What other advice do I have?

This is a product that I recommend and we will be moving to the cloud version in the future.

My advice to anybody who is considering this solution is to first check your prerequisites in terms of hardware and system requirements that are needed for the installation. This is important.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
VivekMishra - PeerSpot reviewer
AVP, Technology & Solutions at Cygnet
Real User
Good technical support and supports rapid deployment of multiple bots
Pros and Cons
  • "The most valuable feature is the rapid deployment of multiple bots."
  • "There should be more support for developing in environments such as Citrix and Linux."

What is our primary use case?

We are a service provider and this is one of the solutions that we offer for our clients.

What is most valuable?

The most valuable feature is the rapid deployment of multiple bots.

What needs improvement?

It should be easier to create an environment for bots to operate in.

There should be more support for developing in environments such as Citrix and Linux. 

For how long have I used the solution?

I have been working with BotFarm for about two years.

What do I think about the scalability of the solution?

Scalability for BotFarm is great.

How are customer service and technical support?

We are satisfied with the technical support from Automation Anywhere. They have been helpful in solving issues, including while we are implementing BotFarm.

Which solution did I use previously and why did I switch?

I have been familiar with RPA for four or five years and BotFarm represents a big step forward. Other companies are running basic RPA, whereas, with this solution, you can move towards digitalized management instead of working with a single bot.

How was the initial setup?

The initial setup is pretty straightforward for people who are familiar with Automation Anywhere products. However, for people without that know-how, it can be complex.

We did have some technical issues through our implementation, but the support team is quite helpful.

The length of time required for deployment depends on the environment, but the average is between one and two weeks.

What other advice do I have?

Overall, this is a pretty good product and nobody else in the market is providing RPA at this level.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Director at a financial services firm with 10,001+ employees
Real User
Has good screen capture and tight integration with Outlook features
Pros and Cons
  • "From a solution standpoint, screen capture and tight integration with Outlook are valuable features."
  • "I would definitely be wanting to see OCR features for improving the solution."

What is our primary use case?

We used the solution primarily for reconciliations. As a service, it requires matching the debit and credit information for the fund, so it's basically a combination of a custom-built application, integrating with Outlook and with Excel. It functions on the Windows 10 platform.

What is most valuable?

From a solution standpoint, screen capture and tight integration with Outlook are valuable features. We tried the same TOC with Blue Prism but it was more complicated.

What needs improvement?

From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see OCR features for improving the solution.

A human brain can easily distinguish between red and blue by looking at the screen. If there's an easy way for the bot to differentiate between the colors without being sequential that would be great.

More integrations with third-party applications would be a great additional feature. 

For how long have I used the solution?

We've been using BotFarm for the past 18 months. 

What do I think about the stability of the solution?

It's a stable solution. 

What do I think about the scalability of the solution?

The solution is definitely scalable. The bot is not utilized. We need more business sponsorship to make sure that we can have more projects with bots. We have close to 50 bots in production. And you can just scale it up to what is required. We have between 25-30 projects in the pipeline that we can carry out using Automation Anywhere.

How are customer service and technical support?

I've been in touch with Automation Anywhere technical support. They've been handy. And they're pretty good when it comes to helping us. I'm satisfied.

Which solution did I use previously and why did I switch?

We previously used another solution but it was not a fully automated process solution. It required a lot of manual intervention.

How was the initial setup?

I am aware of the initial setup process - we set it up ourselves. It's pretty straightforward. I don't think there's any complexity in the architecture from a UI point of view, sometimes there are slight differences but the setup is straightforward.

We carried out the deployment by ourselves. We also had the robotics process monitoring team setup nearby. The assistance we required related more to the documenting and business process flows.

Which other solutions did I evaluate?

We evaluated other tools like WorkFusion. 

What other advice do I have?

From a technical standpoint, you need to be careful with the UI application. There might be issues with it in cases where object recognition is going to be tougher. I would definitely look at what the UI interface needs in order to be automated from a UI perspective. Be careful with what you choose. 

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SrinivasKannan - PeerSpot reviewer
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
Consultant
Offers good automation and good processes
Pros and Cons
  • "The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it."
  • "The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team."

What is most valuable?

The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it.

What needs improvement?

The scalability of the solution needs to be improved.

There's a general lack of technical support. This should be improved. It used to be better.

For how long have I used the solution?

I'm quite familiar with the product from a logic standpoint.

What do I think about the scalability of the solution?

Scalability is an area of improvement. We can increase the main features for our project but when we reached out to our personnel and asked whether Bot can be expanded, we were told "You cannot scale this Bot."

How are customer service and technical support?

The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team. 

How was the initial setup?

The initial setup is straightforward. It is not complex at all. Deployment of the solution took some time. 

I remember starting with it and the coding, designing, and implementing had to be handled before we could deploy.

What other advice do I have?

We use the cloud deployment model. Currently, we're just doing the migration process. After that, we'll merge with Logic Farm too.

The trouble we ran into was that we downloaded the Bot and we were using a manual batch of the downloader. We ran into trouble with customer support as well.

I'd rate the solution nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
MSP
Good backend system structure but the governance system is missing and the pricing could be improved
Pros and Cons
  • "The entire backend system structure is something that I found really valuable."
  • "I would like to have access to self-service support."

What is our primary use case?

At this time, we have used BotFarm but our implementation is not in a state that can be consumed and used by anyone. To this point, we have not found the value that we expected from this solution.

We have multiple client-server installations. The majority of our deployments are on-premises, although one of them is cloud-based.

Our primary use cases are across multiple industries including support functions for finance and IT.

How has it helped my organization?

I have been trying to use this solution, but I have not found it to be usable.

What is most valuable?

The entire backend system structure is something that I found really valuable.

What needs improvement?

I think that the governance framework is completely missing from this solution and something needs to be done about it. Other products are ahead of BotFarm in this regard.

Having the validation of the bots is something that can be improved.

Pricing for this solution can be better.

I would like to have access to self-service support.

For how long have I used the solution?

We are currently evaluating BotFarm. I have not used this solution to a great extent, but perhaps ten to fifteen times over the past twelve months.

What do I think about the stability of the solution?

This solution is stable if you rate this entire platform.

What do I think about the scalability of the solution?

The robots seem to be scalable. We have been successful in scaling to the requirements that we have. We are planning to increase our usage.

How are customer service and technical support?

My team has not been in contact with technical support.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is not simple, for sure. It is of medium complexity.

We are still struggling in certain areas because we have not been successful. Our deployment took approximately 20 to 40 days, I would say.

What about the implementation team?

We implemented this solution ourselves.

Which other solutions did I evaluate?

We are currently evaluating many products, setting up a CoE for each one to evaluate their worth.

What other advice do I have?

I am hoping that once the entire concept of 2019 BotFarm is released, they will have a proper structure of monetization in place. We are hoping that the bots would be much more value-driven rather than just showcase capabilities.

My advice for anybody who is implementing this solution is to understand the scalability, number one. They need to know what they are looking for. Then, user requirements are important. We've tried the lifecycle of the bots for research and we've found that you need to align it and integrate it with the insights from the performance engine, which is behind the scenes and gives insights from the bots.

From the holistic standpoint of the product offering, there are a lot of things that need to be done. I don't think that the platform really enables you to do the structuring and handle business use cases in a seamless manner. Anybody should be able to pick this up and find insights. Right now, this is a micromanagement-based product.

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Real User
Good pricing and easy to apply, but stability needs improvement
Pros and Cons
  • "The solution is easy to use and easy to apply."
  • "The stability needs to be improved."

What is our primary use case?

We primarily use the solution for our internal stations.

What is most valuable?

The solution is easy to use and easy to apply.

What needs improvement?

The stability needs to be improved.

For how long have I used the solution?

I've been using the solution for three months.

What do I think about the stability of the solution?

The solution needs improved stability.

What do I think about the scalability of the solution?

The solution is very scalable.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We didn't use a different solution. This is the first evaluation we did and we decided to go with it.

How was the initial setup?

Deployment took about a month and a half because it's a controlled pilot that we're running, so we weren't officially signed up with authorization in Europe.

What's my experience with pricing, setup cost, and licensing?

The pricing is very good. I'd actually pay a higher price; I think it's worth more. 

They have another retention fee that compensates for the standard licensing fee. There is another that can extract fees as well.

What other advice do I have?

We're using the enterprise version of the solution and an unfinished deployment model.

I'd rate the solution six out of ten. To give it a higher rating, the solution needs to boost its public services and machine capabilities.

In terms of advice, I'd give to others considering implementation, I'd say that they need to trust the methods. Consider things early to find the gaps properly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user