BotFarm Reviews

I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications for a healthcare product. I automated around five to six processes for them. All together I have automated more than fifteen processes with this solution that we have deployed in-house.

The task bots are good features. I also like enabling the IQ bots to read PDF documents and automate PDF projects and invoices. Because we employ so many people, it is very useful to automate any processes compatible with Automation Anywhere.

We are not permitted to use web applications, so we find ourselves using Object Cloning and web control commands instead. Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed. Also, on multiple occasions, the service bot deactivates without reason and Automation Anywhere will not function properly until it is reactivated.

In general, everything is fine but they should remove the unattended or attended bot feature. This can be confusing to customers because an unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500, which can cause customers to think: “why should I purchase an expensive unattended bot license when I can purchase an attend bot license for much cheaper?” Also, if I want to install my runner license on another machine, for example: if you install your license on a specific machine and a second vendor (like we did), you’re now installed on machine B but you can’t log in on machine B with your credentials from machine A. This is meant to be a security feature, but it makes things very difficult for customers and clients.

I've been working with BotFarm for the last four years. I started with version 10.10 and currently, I am exploring A2019 which was just launched by Automation Anywhere.

Scheduling bots has been an issue. For example, if you want to schedule automation and it’s set for 5:00 pm, it means that you would need to execute it on the client’s machine every day at 5:00 pm. The issue though, is that it fails a lot because I could have it scheduled but sometimes the bots don’t get involved. That’s an issue that has been a struggle.

The scalability is good. We have a team that uses Automation Anywhere on a daily basis, automating processes.

In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can create a ticket on their portal, they will call or set up a Zoom or WebEx meeting within half an hour, and they always provide a solution. 

They give very active support and will definitely help you and provide the solution to the issue you are experiencing. They are very, very good.

I used to use UiPath, Kofax and Blue Prism. Automation Anywhere is great for people who are not very "techie". For example, the code can easily be read and understood, line by line, by anyone with or without a technical background.

Automation Anywhere provides and facilitates cloud service, which means you can access your license from anywhere, easily executing and developing your bots from anywhere in the world.  

Any RPA tool provides the commands to automate any process, but what is the difference between them? How can you understand a new product? Automation Anywhere provides a very flexible UI. It allows you to easily read and build code.

Depending on the system that you are installing, the setup can be complex. Installation time is not predictable and you may have to pay customer support for help with the installation procedure.

If I am installing on five machines but one is taking too long, then they all will take a long time, but if all five machines are installing at the same time, then the procedure can be done within five minutes. These ongoing issues make it very complicated to predict how long the installation will take. Someone has to create a ticket with Automation Anywhere customer support and pay for service personnel to help. Installing Automation Anywhere is complex.

In regards to deployment, it's quite simple. Anyone can deploy a bot on a client's machine after one or two days of training.

Also, Automation Anywhere now provides the facility for cloud service, because of this, you can access your license from anywhere. For example, if you are in London and you are heading to another country, you can easily access your license and execute and develop your bots from anywhere. In 2011, this was a desktop application and the client’s version was based on a desktop, but right now it’s not based on a desktop, which is a good thing. The main reason to choose Automation Anywhere is because no one else is providing cloud service.

I purchased a package from Automation Anywhere that included one control room, two developer licenses, and two bot-runner licenses. I think payment can vary but it's a re-occurring fee that needs to be paid every year. 

In RPA, we have so many products available to choose from which we can use to automate any applications. I have used Blue Prism, UiPath and other third-party applications. I have used all of these tools to automate various processes under RPA technology.

It’s hard to give any advice without seeing the project you are working with. If you want to purchase any RPA tool, then I’d have to check the project or your process so that I can identify the requirement and I can see which product will completely fulfill your requirement. Make sure to choose your solution based completely on the project you wish to automate. In other words, I can’t give you any direct answer. If you’re automating a web application, then I would use UiPath. If you’re also automating their applications but you have to automate PDFs as well, then I would definitely choose Automation Anywhere, but the selection of the tool is completely based on the project you wish to automate.

I am rating Automation Anywhere 7.5 out of 10 in terms of their activity. Sometimes, when I am in the middle of something, I experience issues or my work gets stuck. This rating is based on my three years of experience with Automation Anywhere. Although they give very good support, I still wasted a lot of time because of the above mentioned issues. So, for this reason, I am giving Automation Anywhere a rating of 7.5 out of 10.

We have several bots in Colombia. We can't anticipate how many bot runners we need to use to solve one use case. This is what BotFarm is used for.

The most valuable feature of BotFarm is the fact that we can use escalations when we need more computer power to fulfill all embargo that we receive in one day.

Normally we need to monitor the solution using an AWS console and the control room. We would like to have a standardized dashboard to see all the information in one place. 

I have been using this solution for three years. 

I would rate this solution a ten out of ten. 

Lots of different use cases, such as front office customer experience, repetitive tasks, multi-login screens, document processing, and screen notification.

We have been solving a lot of our productivity issues in different areas. And of course, in the core business. Productivity increased far more than thirty percent.

I can not think of just one the whole solution is very good. Maybe because it is user-friendly.

The discovery suite that they just acquired could be included. The more I think, maybe it's going to be targeted to be integrated with the process discovery piece, after the acquisition of FortressIQ.

I have been using BotFarm for the past five years.

BotFarm is very stable from our experience.

The has been proven to be effective and we are building bots every day now.

The initial setup it was simple and deployed in less than two months.

We have seen a return on investment in less than six months from the time we started using it.

I would recommend BotFarm an eight out of ten.

I am working for a telecommunication company and we use BotFarm.

BotFarm is an easy solution to use and the interface is better than older versions.

I have been using BotFarm for approximately three years.

BotFarm is stable.

The stability of BotFarm is good. We have approximately 10 people using this solution in my organization.

We plan to increase usage.

I have used the support from BotFarm. Using their website we open a ticket and we then receive support.

I would rate the support from BotFarm an eight out of ten.

BotFarm newer version has been difficult to install, we have been in contact with the support on this matter.

We needed help from the vendor for the implementation.

The support and maintenance of BotFarm do not require a lot of people.

I rate BotFarm an eight out of ten.

We utilize the solution for automation of all repetitive tasks.

The most important feature of BotFarm is web automation. 

The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false.

This said, IT has been very good in evolving the tool and it is doing so on a weekly or monthly basis.

We have been using BotFarm for under 12 months, although not as an end user but in the context of working on the client's interface version. 

When it comes to stability, I prefer Automation Anywhere or UiPath, which is simple to code and to handle and has an easily obtainable platform. It has a much simpler deployment and configuration process and the tool can be easily acquired. 

We have not yet tried to expand the usage of the solution. This is a decision which must be made by management. 

Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to resolve the issue within three or four days. 

I found the deployment to be very simple. 

The licensing is generally on a yearly basis, although this can vary depending on the needs of the client. I am very happy with the pricing.

Prior to choosing the solution, we did consider alternatives. However, we found them to be overly expensive, so we decided to go with Automation Anywhere, with whom we are now partnered. 

Our team consists of around 15 people. 

I recommend the use of Automation Anywhere, although version 11.3.5 should be chosen, as it contains certain new commands for automation in respects of the share purchase agreement. Automation Anywhere constitutes the latest version and the addition of extra commands makes things much simpler. The previous version required one to automate via scripting and the use of MetaBot. 

I rate BotFarm as an eight out of ten. 

The primary use of the solution is for automation. 

One of the most valuable features is the solution's simple automation regarding object cloning and strings variables. 

The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that. 

In the next release, the solution could be more interactive with other CRM applications, such as Pega or Salesforce functions. 

I have been using the solution for approximately four years. 

The solution is very stable. We have not encountered any issues. 

We use Pega solutions.

The installation of the solution was very easy. 

The solution prices are expensive. It would be more beneficial for customers to lower the pricing. 

I rate BotFarm an eight out of ten. 

We are using the BotFarm tool to automate any repetitive task to fulfill our client's requirements.

This has improved my organization by cutting down on repetitive tasks that now can be automated.

The most valuable features are the portals for extracting data from PDF files, appending data to SAP, automating the SAP, downloading reports, and mapping and creating the reports accordingly to your requirements. 

The solution is great to automate any repetitive tasks, which you might do on a daily basis. For example, the organization may need to be generating invoices or extracting data from PDF files daily. It is very versatile in what you can automate.

The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 20%.Data extracted from ocr some times is mismatched or in accurate.

I have been using this solution within the last 12 months.

The solution is reliable and stable.

BotFarm is highly scalable. We can integrate many applications, tools, and packages. In the new release of this solution, we can create our own packages and integrate them which is a very useful feature.

We have approximately 50 employees using this solution in my organization and are planning to increase the number of developers.

The technical support is very good and responsive. They have a help portal that is very clear and easy to use. Recently, I raised a ticket because I was not able to send an email, and the agent contacted me on the very same day a few hours later. My ticket was set to high priority and they were able to resolve the issue that same day. The support team is great and very coordinated.

You have the Automation Anyway University where you can download tools. If you have any problems you can search on the Automation Anywhere portal by completing a submission form and you will receive the information that you need.

It is very straightforward to install. It very simple, a person with no IT background can easily do the installation and use the platform.

We did the implementation of the solution.

There is a license for this solution and it is on an annual basis. I am satisfied with the price.

We have evaluated other solutions, such as Blue Prism. We went with Automation Anywhere with BotFarm integrated mainly because it was cheaper.

I am using Automation Anywhere which BotFarm is integrated and comes as a package.

In this era, every large company is trying to implement ways to automate their processes using any Robotic Process Automation (RPA) tool. Automation Anywhere comes highly recommended in the market as being very reliable. 

I would recommend this solution to others.

I rate BotFarm a nine out of ten.

• We use the solution for automating a noise cancellation process.
  
  
• In our business, we have a certain requirement to gather information from multiple applications in our customer services team, before we can troubleshoot an issue the support engineer has to handle 14 different applications to get the required information. This means the engineer spends approximately 25 minutes getting the required information even before they can start troubleshooting the issue. In the customer support space, we use this solution for automating the gathering of information from 15 disparate applications.
  
  
• In the customer service space, we have three bots and in the finance space, we have one bot.
  
  
• We have a few use cases where we use the bots to essentially increasing efficiency and reducing manual work in different areas.

The most valuable features I have found to be the screen scraping and the integration with third-party solutions.

The user experience could be made a little better with this solution. I find it difficult to find qualified people to be able to use the solution. 

In the future, I would like to see machine learning built in to support marketing use cases.

I have been using the solution within the last 12 months.

Based on my experience, the solution is stable.

I have approximately 47 users using the solution in my organization. Currently, have this solution deployed in one country and in two departments. Next year we plan to increase have the solution operation in three countries and across 14 departments.

I have previously used Blue Prism and UiPath.

The installation is straightforward.

The license of this solution is on an annual basis. The price is fair. However, what we did initially was a POC, but now we are looking at moving from a POC to expanding it out further. I would appreciate some kind of discount.

I have evaluated Blue Prism and UiPath recently.

Those wanting to implement this solution make sure you have a team that can support you. Getting individuals with the qualified skillsets required has proven to be difficult.

I rate BotFarm a seven out of ten.

We use this solution for multiple purposes. Some are web-based and others are Oracle or QAD-based. 

Within our organization, there are roughly 10 to 15 employees using this solution. 

Currently, it's being used extensively. In the future, we plan on expanding our use of this solution even further.

The record option and the OCR technology have been great. 

Although I like the OCR technology, it could still be further improved. 

I have been using Bot Farm for three years. 

This solution is quite stable; it's really easy to use. 

The technical support is quite responsive. 

The initial setup was straightforward. 

The licensing is on a monthly basis. 

BotFarm by Automation Anywhere is great for building bots. Overall, on a scale from one to ten, I would give BotFarm a rating of eight. 

We are using it mostly for financial applications, payroll processing, attendance processing, and expense processing.

The payroll processing used to take about a week's time earlier. Now, that has got reduced to one day. We are seeing this kind of reduction everywhere. There is at least a five or ten times reduction in the amount of time, and more people are free to do something else. 

It has also helped a lot in the current situation where people are working from home. We are able to launch the bot from anywhere and get the work done.

It is easy to use. The learning curve was quite smooth. 

It is also a very stable and rugged product. It doesn't break in the event of increased load. Even in case of load bursts, the AA platform was able to deliver seamless service. 

Its UI could be made better. It should also be more flexible. Currently, it is more rigid, and a little more flexibility is required.

Their technical support should also be better. We are not very happy with their technical support. Its price is also quite high as of now. They should improve its price.

Its setup should also be made easier. It is quite complex to set it up. Even though we were able to set it up a little fast because we had done something similar earlier, but it has a very complex setup.

It is extremely resource-hungry. If they can make it a little light on resources, that would also be useful.

It is very stable.

We haven't tested it for scalability because our operations are pretty small. It is a small deployment, and for our current workload, it is working quite fine. We have five or six bots, and the number will increase over a period of time. We would like to bring in more processes and use IQ Bots for some intelligent stuff, such as for reading handwritten documents. We would like to use IQ Bots, especially for invoice processing.

In terms of users, our finance and HR teams are using it. We have about 10 to 12 users.

We are not very happy with their technical support. Their support should be improved.

The initial setup was quite complex, but since it has been set up, it is fine. It took a little more than a week. Its setup should be made easier.

Its price is quite high as compared to other solutions, but it has a lot of features and good stability. They should reduce its price.

If you have a good use case, you should go ahead and use it. Ultimately, it depends on whether you have a good use case.

I would rate BotFarm a seven out of ten.