What is our primary use case?
My main use case for Boomi iPaaS is integration, as I have been integrating Boomi iPaaS with many source and destination systems such as Salesforce.
I use Boomi iPaaS as an integrator, connecting with Salesforce, which is a CRM tool, and NetSuite, which is an ERP tool, and I have backed up everything into a database. I have integrated all these systems through Boomi iPaaS, and I am also sending data to various websites using APIs with the HTTP connector in Boomi iPaaS and MDH from Master Data Hub, which is also in Boomi iPaaS, or Boomi Flow.
Additionally, I am using Boomi Agent Garden, Boomi API Studio, and Boomi MDH.
What is most valuable?
In my opinion, the best feature Boomi iPaaS offers is its user interface, which is easy to maintain, has a low cost, and offers low licensing costs, making it very easy to develop any integration.
Regarding features, Boomi iPaaS performs best and is more stable. It also has easy support, allowing me to contact the Boomi support vendor team for assistance with atoms, molecules, runtimes, and clusters. Security-wise, it is also more secure, enabling the use of internal OAuth 2.0 tokens and basic authentication for high-level authentication, and I can integrate with third-party services to obtain authentication, with some banking projects in Boomi iPaaS using PayU, Razorpay, and various payment platform authentications.
The positive impact of Boomi iPaaS on my organization has been significant, as after adopting it, I received many projects with the help of the Boomi vendor who brought me opportunities for Boomi iPaaS usage. Previously, I used TIBCO, MFT, and WebMethods, which were all very old systems. Boomi iPaaS is cloud-based and continues to update constantly, which has been very useful and led to more business.
I can definitely say I see specific positive outcomes after moving to Boomi iPaaS, noting improvements in efficiency, cost savings, and faster project delivery. The connector-based licensing cost is very low compared to other integration tools, and for security purposes, it is helpful. I have observed significant good performance transitioning from old legacy systems to Boomi iPaaS.
What needs improvement?
In terms of improvements, there is not much to enhance, but I believe a more user-friendly UI, solid Agent Garden features, and more training initiatives to promote Boomi iPaaS would be beneficial.
I wish Boomi iPaaS had more up-to-date authentication systems such as Microsoft Authenticator and Okta. Additionally, for documentation, they should prepare comprehensive documentation for all Boomi iPaaS products instead of a page-by-page website.
Though Boomi iPaaS is the best tool, it still requires improvement in reaching more people through training, appropriate documentation, and customer support, as their support team is not adequately trained.
What do I think about the stability of the solution?
Boomi iPaaS is indeed very stable.
What do I think about the scalability of the solution?
In terms of scalability, I find it highly scalable, and I would rate it a 10 out of 10.
How are customer service and support?
Regarding customer support, I would rate it as above average at about 60%.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used TIBCO, a very old system, and I switched to Boomi iPaaS for its cloud capabilities.
Before selecting Boomi iPaaS, I evaluated other options such as WebMethods Integration, Workato, and MuleSoft.
What was our ROI?
I have observed a 100% return on investment, with considerable time saved and clients very happy with the output they received. Concerning fewer employees needed, Boomi iPaaS is indeed an automated developer system, leading to a need for fewer employees to manage the integration process.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing indicates it is a little bit high but still reasonable.
What other advice do I have?
On a scale of 1 to 10, I would rate Boomi iPaaS a perfect 10. The reason I give it a 10 is that it is the best integration tool I have used until now, and it does not have any competitors at this moment.
My advice for others looking into using Boomi iPaaS is simple: go for it.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)