The support of BMC is generally good and better compared to some competitors.
BMC Helix Enterprise Service Management is a robust platform enhancing incident resolution, team coordination, service delivery, and IT operations. It supports global enterprises with incident, change, and problem management, boosting workforce productivity. Despite its strengths, including better BMC support and high service uptime, it could improve configuration item discovery, dashboard usability, cloud integration, context awareness, and AI learning speed. ServiceNow leads in configuration item discovery ease.
