BMC Helix Enterprise Service Management vs BMC Helix Platform comparison

BMC Helix Enterprise Service Management and BMC Helix Platform are both solutions in the IT Service Management (ITSM) category. BMC Helix Enterprise Service Management is ranked #24 with an average rating of 7.0, while BMC Helix Platform is ranked #23 with an average rating of 7.0. Additionally, 100% of BMC Helix Enterprise Service Management users are willing to recommend the solution, compared to 100% of BMC Helix Platform users who would recommend it.

BMC Helix Enterprise Servic...

Read 1 BMC Helix Enterprise Service Management review

31 Views
31 Comparison Views

100% willing to recommend

BMC Helix Platform

Read 3 BMC Helix Platform reviews

113 Views
113 Comparison Views

100% willing to recommend

BMC Helix Enterprise Servic...

BMC Helix Platform

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 15, 2025

BMC Helix Platform and BMC Helix Enterprise Service Management compete in the service management category. BMC Helix Enterprise Service Management often has the upper hand with its robust feature set tailored for complex service environments.

Features: BMC Helix Platform includes a low-code architecture for rapid application development, competitive pricing, and effective support. BMC Helix Enterprise Service Management offers comprehensive ITSM capabilities, integration with existing IT ecosystems, and an expansive feature set tailored for intricate environments.

Ease of Deployment and Customer Service: BMC Helix Platform's deployment is streamlined with its low-code environment, facilitating swift setup. BMC Helix Enterprise Service Management requires a more complex setup but provides extensive customer service options that assist notably during deployment. BMC Helix Enterprise Service Management's vast resources make it a preferable option for intricate deployments.

Pricing and ROI: BMC Helix Platform provides competitive initial setup costs and often shows significant ROI due to its cost-effective focus. BMC Helix Enterprise Service Management may involve a higher upfront investment but typically offers superior long-term ROI due to its comprehensive features, making it suitable for organizations favoring extensive features over initial cost.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: June 2025).

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download the complete report

Helped 862,077 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Enterprise Servic...

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.0

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

No ranking in other categories

BMC Helix Platform

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Krishna Varchagall

Service Management Consultant at Tiberone

Utilize comprehensive IT service modules while addressing configuration database issues

There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs). In BMC Helix, there are issues with the Configuration Management ( /categories/configuration-management ) Database (CMDB ( /categories/configuration-management-databases )), such as duplicate entries and problems with reconciliation. The recently introduced dashboard tool in Helix, which replaced Smart Reporting ( /categories/reporting ), has several issues. Reporting ( /categories/reporting ) has been a consistent problem in BMC, and it would greatly benefit from enhancements.

Read full review

MohammedOmer

Senior Information Technology Support Analyst at Qatar Development Bank

Complies with industry standards but needs easier setup and better navigation

It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support of BMC is generally good and better compared to some competitors."

"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."

"BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."

"The BMC Helix Platform is perfect."

Cons

"There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs)."

"To improve BMC Helix Platform, they could enhance the mobile experience."

"We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."

Pricing and Cost Advice

Information not available

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

862,077 professionals have used our research since 2012.

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Enterprise Service Management?

While I am not very sure about the pricing, I have heard that the license cost of BMC is relatively lower than its competitors.

See all answers

What needs improvement with BMC Helix Enterprise Service Management?

See all answers

What is your primary use case for BMC Helix Enterprise Service Management?

I use BMC Helix Enterprise Service Management ( /products/bmc-helix-enterprise-service-management-reviews ) primarily for IT service management. It supports modules like incident management, change...

See all answers

What is your experience regarding pricing and costs for BMC Helix Platform?

In terms of cost for BMC Helix Platform, it falls in the middle range, rating about six or seven out of ten. It is less expensive compared to ServiceNow, which is very expensive.

See all answers

What is your primary use case for BMC Helix Platform?

We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a ...

See all answers

What advice do you have for others considering BMC Helix Platform?

A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technic...

See all answers

Comparisons

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

June 2025

BMC Helix Enterprise Service Management report

Download BMC Helix Enterprise Service Management product report

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download BMC Helix Platform product report

Overview

BMC Helix Enterprise Service Management is a comprehensive platform designed to deliver advanced service management capabilities, enabling businesses to transform their operations with intelligent automation and robust integration features.

Companies looking to streamline their service processes will find BMC Helix Enterprise Service Management an invaluable tool. It offers innovative solutions to common challenges with capabilities that span multiple domains. The system fosters efficiency through AI-driven insights and integrates smoothly into existing IT environments, enhancing service delivery and customer satisfaction. This powerful combination of tools supports a proactive approach to service management, helping organizations to remain agile and responsive in a fast-paced business environment.

What are the standout features of BMC Helix Enterprise Service Management?

AI-Powered Automation: Enhances process efficiency and reduces manual intervention.
Multi-Cloud Management: Provides seamless integration and management across cloud platforms.
Service Catalog: Offers a comprehensive catalog to streamline service requests.
Intuitive Reporting: Delivers actionable insights through advanced analytics.
Collaboration Tools: Facilitates easier communication among teams.

What benefits and ROI should users expect?

Cost Efficiency: Reduces operational costs through automation and efficient resource management.
Improved Productivity: Enhances user productivity by automating repetitive tasks.
Faster Service Delivery: Increases speed and quality of service delivery.
Enhanced Customer Satisfaction: Delivers better customer experiences through streamlined processes.
Scalability: Supports growth with adaptable solutions.

BMC Helix Enterprise Service Management is implemented across industries such as finance, healthcare, and retail. In finance, it enhances regulatory compliance and security. Healthcare organizations use it to improve patient service management, while retail companies benefit from streamlined logistics and inventory management.

BMC

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?

Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
Orchestration Capabilities: Streamlines processes across different environments and systems.
Seamless Integration: Connects effortlessly with major enterprise software platforms.

What benefits or ROI can evaluating users seek?

Cost Efficiency: Reduces operational costs through automation.
Enhanced Productivity: Increases efficiency by eliminating manual tasks.
Agility: Accelerates time-to-market with rapid development capabilities.
Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC

Buyer's Guide

IT Service Management (ITSM)

June 2025

Download Free Report

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: June 2025.

DOWNLOAD NOW

862,077 professionals have used our research since 2012.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.